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What I Said and What I Meant:Cross Cultural Communication  White Privilege Conference 2012            Rosetta Eun Ryong Le...
About Seattle Girls’ School        Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Agenda               Cross Cultural Communication               Cultural Values, Norms of Behavior,                and C...
Cross Cultural Communication    What is it?    How is it Different from Intercultural     Communication?    CCC Theorie...
Dimensions of Variability       Individual - Collectivistic     Low Context - High Context        Masculinity - Femininity...
Factors that Influence   Personality Orientation   Individual Values   Self Construal       - Independent       - Inter...
RELATIONALCultural Value Differences                 Individualism                                   self-reliance, indepe...
Discussion: Cross Cultural Conflict Think about a recent conflict which younow know to be true to be at heart a crosscultu...
Identifiers, Power,        and CommunicationInternalized Oppression/Dominance      Stereotype Threat       Accumulated Imp...
Exercise: Whispers Rosetta Lee, Adapted from “Double Talk,” Thiagi.comRosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Exercise: WhispersForm groups of 3.Decide who will be A, B, or C.   Person A reads “whisper script 1.” Based on    the in...
Exercise: WhispersROUND 2   Person B reads “whisper script 2.” Based on    the instructions, whisper into Person C’s ear....
Exercise: WhispersROUND 3   Person C reads “whisper script 3.” Based on    the instructions, whisper into Person A’s ear....
Debrief: Whispers1. How did the whispers in your ear affect your   communication?2. How did the whispers in the your partn...
So What? Now What?Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Assumptions and Interpretations• Mental Models• Ladder of Inference    Belief    Conclusions    Selective Data    Observab...
Checking Assumptions andInterpretations: Steps to Analyze1. What did you see/hear (raw data)?2. What are your personal fil...
Final Questions or Comments?  Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Resources• “Stereotype Threat” by Joshua Aronson• David K. Berlo, The Process of Communication (New York: Holt,       Rine...
Presenter Information             Rosetta Eun Ryong Lee             6th Faculty and             Professional Outreach     ...
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White Privilege Conference CCC

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90 minute session delivered at the White Privilege Conference 2012. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.

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White Privilege Conference CCC

  1. 1. What I Said and What I Meant:Cross Cultural Communication White Privilege Conference 2012 Rosetta Eun Ryong Lee Seattle Girls’ School rlee@seattlegirlsschool.org (206) 709-2228 Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  2. 2. About Seattle Girls’ School Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  3. 3. Agenda  Cross Cultural Communication  Cultural Values, Norms of Behavior, and Communication  Discussion: Cross Cultural Conflict  (Stretch Break)  Cultural Identifiers, Power, and Communication  Exercise: Whispers  So What? Now What?Rosetta Eun Rosetta Eun Ryong Lee Eun Ryong Lee Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/) Rosetta (http://tiny.cc/rosettalee) Rosetta Eun Ryong Lee
  4. 4. Cross Cultural Communication What is it? How is it Different from Intercultural Communication? CCC Theories – Face-Negotiation Theory – Conversational Constraints Theory – Expectancy Violation Theory – Anxiety/Uncertainty Management Theory – Communication Accommodation Theory Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  5. 5. Dimensions of Variability Individual - Collectivistic Low Context - High Context Masculinity - FemininityHigh Uncertainty - Low Uncertainty Avoidance Avoidance Vertical - Horizontal Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  6. 6. Factors that Influence Personality Orientation Individual Values Self Construal - Independent - Interdependent Individual Socialization Cultural Norms and Rules Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  7. 7. RELATIONALCultural Value Differences Individualism self-reliance, independence Collectivism group interdependence (selfis h ) (mindless follower) Informality Formality directness, give and take discussion indirectness, protect "face" (rude and abrupt) (stiff and impersonal) Competition Cooperation individual achievement group achievement (egotistical, show-off) (avoiding doing work or taking responsibility) AUTHORITY Egalitarianism Hierarchy fairness, belief in equal opportunity privilege of status or rank (being picky, on a soapbox) (power hungry or avoiding accountability) TEMPORAL Use of Time Passage of Time "Time is money" "Time is for life" (doesn’t get the important things in life) (lazy and irresponsible) Change/Future Tradition/Past Adaptability ensures survival Stability ensures survival (muckraker, stirs up trouble) (old-school, afraid of change) ACTIVITY Action orientation "Being" orientation "Make things happen" "Let things happen" (rushes without thinkin g ) (indecisive and slow) Practicality Idealism Efficiency is always best Always maintain principles (impersonal and unscrupulous) (naïve and impractical) Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  8. 8. Discussion: Cross Cultural Conflict Think about a recent conflict which younow know to be true to be at heart a crosscultural communication difference. Using some of the terminology introduced, discuss with a partner or group of three what was going on to cause the conflict. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  9. 9. Identifiers, Power, and CommunicationInternalized Oppression/Dominance Stereotype Threat Accumulated Impact Code/Mode Switching Fish Seeing the Water “Norm” “Normal” “Good” “Intent” versus “Impact” Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  10. 10. Exercise: Whispers Rosetta Lee, Adapted from “Double Talk,” Thiagi.comRosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  11. 11. Exercise: WhispersForm groups of 3.Decide who will be A, B, or C. Person A reads “whisper script 1.” Based on the instructions, whisper into Person B’s ear. Persons B and C hold a 2-minute conversation about their learning from the workshop that they found most interesting. Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  12. 12. Exercise: WhispersROUND 2 Person B reads “whisper script 2.” Based on the instructions, whisper into Person C’s ear. Persons C and A hold a 2-minute conversation about their respective families. Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  13. 13. Exercise: WhispersROUND 3 Person C reads “whisper script 3.” Based on the instructions, whisper into Person A’s ear. Persons A and B hold a 2-minute conversation about their respective jobs and responsibilities. Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  14. 14. Debrief: Whispers1. How did the whispers in your ear affect your communication?2. How did the whispers in the your partner’s ear affect your interpretation of the his/her words and demeanor?3. Were elements of this exercise familiar? How did (and which of ) your identities make this exercise more/less so?4. Please share a personal experience (if any) as applies to any of the following: a. Internalized Oppression/Dominance b. Stereotype Threat c. Accumulated Impact d. Code/Mode Switching e. Fish Seeing the Water f. Norm to Normal to Good g. “Intent” versus “Impact” Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  15. 15. So What? Now What?Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  16. 16. Assumptions and Interpretations• Mental Models• Ladder of Inference Belief Conclusions Selective Data Observable Data• Tools of Action Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  17. 17. Checking Assumptions andInterpretations: Steps to Analyze1. What did you see/hear (raw data)?2. What are your personal filters (cultural values, norms, and identifiers)?3. What was your interpretation of what you saw/heard (inference)?4. How did you feel as a result?5. What do you want? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  18. 18. Final Questions or Comments? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  19. 19. Resources• “Stereotype Threat” by Joshua Aronson• David K. Berlo, The Process of Communication (New York: Holt, Rinehart, and Winston, 1960)• Brenda J. Allen, Difference Matters: Communicating Social Identity• William Gudykunst, Cross-Cultural and Intercultural Comunication• Milton Bennett, PhD, Intercultural Communication Institute www.intercultural.org• National Coalition Building Institute• “Non-Verbal Communication Across Cultures” by Erica Hagen, Intercultural Communication Resources• Thiagi.com• Thrive! Team Dynamics• Nonverbal Violations by Stella Ting-Toomey• http://www.analytictech.com/mb021/action_science_ history.htm Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  20. 20. Presenter Information Rosetta Eun Ryong Lee 6th Faculty and Professional Outreach Seattle Girls’ School 2706 S Jackson Street Seattle WA 98144 (206) 805-6562 rlee@seattlegirlsschool.org http://tiny.cc/rosettaleeRosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

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