DHL Global 2012


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DHL Global 2012

  1. 1. DHL Express Name of event or project Location, ## Month ####
  2. 2. Agenda <ul><li>Deutsche Post DHL </li></ul><ul><li>DHL Express and its Strategy </li></ul><ul><li>DHL Express’ Regional Footprint </li></ul><ul><li>Living Responsibility </li></ul>
  3. 3. Our Two Strong Pillars Deutsche Post – our highly successful mail business and a world-class benchmark in technology and efficiency. It is the foundation which enabled our international expansion DHL represents our broad portfolio of logistics businesses and our comprehensive international footprint. It also stands for the rewarding growth opportunities of the global logistics industry The Logistics Company for the World The Post Service for Germany We are one company with two powerful brands under one roof
  4. 4. 3 Bottom Lines DPDHL Strategy 2015: Unlocking our potential to become provider, employer and investment of choice Employer of Choice Investment of Choice Provider of Choice
  5. 5. DHL Express within the Group <ul><ul><li>Approx. 32,300 Service Points </li></ul></ul><ul><ul><li>Approx. 100,000 staff¹) </li></ul></ul><ul><ul><li>Standardized, scheduled network </li></ul></ul><ul><ul><li>Self-operated infrastructure </li></ul></ul><ul><ul><li>Door-to-door capability globally </li></ul></ul><ul><ul><li>EUR 11,111 million </li></ul></ul><ul><ul><li>No. 1 in International Time Definite Express globally </li></ul></ul><ul><li>EXPRESS </li></ul><ul><ul><li>Standardized, scheduled network with door-to-door capability Germany </li></ul></ul><ul><ul><li>Customer-/market-specific networks outside of Germany </li></ul></ul><ul><ul><li>82 mail and 33 parcel sorting centers in Germany </li></ul></ul><ul><ul><li>178,000 staff 1) </li></ul></ul><ul><ul><li>EUR 13,821 million </li></ul></ul><ul><ul><li>Largest postal operator in Europe </li></ul></ul><ul><li>MAIL </li></ul><ul><ul><li>Customer- or industry-specific solutions </li></ul></ul><ul><ul><li>Warehousing and transport management </li></ul></ul><ul><ul><li>Ca. 23 mn square meter area in 2,400 warehouses managed </li></ul></ul><ul><ul><li>Over 120,000 staff 1) </li></ul></ul><ul><ul><li>EUR 13,301 million </li></ul></ul><ul><ul><li>No. 1 in contract logistics solutions globally </li></ul></ul><ul><li>SUPPLY CHAIN/CIS </li></ul><ul><ul><li>Trading in transport services to provide customers with seamless solution for specific needs </li></ul></ul><ul><ul><li>Ca. 970 terminals, warehouses and offices worldwide </li></ul></ul><ul><ul><li>Approx 41,000 staff 1) </li></ul></ul><ul><ul><li>EUR 14,341 million </li></ul></ul><ul><ul><li>No. 1 air freight forwarder globally </li></ul></ul><ul><ul><li>No. 1 ocean freight forwarder globally </li></ul></ul><ul><li>FORWARDING/FREIGHT </li></ul>Note: Figures stated in Annual Report 2010 and Media Mail 2011 1) Full time equivalent employees only; Express incl. Overtime and Temp 2) Service points are retail outlets that offer DHL Express services (City, partner and station outlets, 24/7 Packstations, etc.) <ul><li>Business model </li></ul><ul><li>Platform </li></ul><ul><li>Revenue </li></ul><ul><li>EBIT </li></ul><ul><ul><li>EUR 497 million </li></ul></ul><ul><ul><li>EUR 1,118 million </li></ul></ul><ul><ul><li>EUR 233 million </li></ul></ul><ul><ul><li>EUR 383 million </li></ul></ul>
  6. 6. Agenda <ul><li>Deutsche Post DHL </li></ul><ul><li>DHL Express and its Strategy </li></ul><ul><li>DHL Express’ Regional Footprint </li></ul><ul><li>Living Responsibility </li></ul>
  7. 7. DHL Express‘ Key Milestones - More than 40 Years of Experience 1969 1974 Start of European expansion 1998 1970 1990 Alliance formed with Lufthansa, JAL and Nissho Iwai 2002 2003 Deutsche Post acquires 100% of DHL 1977 DHL launches Small parcel service The idea … delivering shipping documents by air to customs offices before the freight arrived by sea Deutsche Post acquires 100% of Airborne DHL transports first shipping docs from San Francisco to Honolulu Start of Asia Pacific Expansion 2006 2009 2010 US Domestic Exit 40 Years Anniversary Re-focus on core competency TDI Deutsche Post buys 25% of DHL DHL becomes first Express company in China 1986 2004 First QCC opens DRT (Disaster Response Team) formalization Opening Leipzig Air Hub 2008
  8. 8. DHL Express Today: A Global Overview 2 Global IT Centers (Cyberjaya and Prague) Approx. 32,000 vehicles 5 Approx. 250 dedicated aircraft 3 Global Hubs 15 Main Regional Hubs Approx. 2.5 million customers 4 Approx. 4,000 Facilities 3 Approx. 32,300 Service Points Approx. 100,000 employees 2 Cincinnati DHL Regional hubs <ul><li>In 2010, all products </li></ul><ul><li>Full-time equivalent employees incl. overtime and temps </li></ul><ul><li>Definition of facilities: hubs, offices, terminal / service centers, gateway </li></ul><ul><li>Definition of customers: active customers in sales portfolio </li></ul><ul><li>Owned and subcontracted trucks and vans </li></ul>Approx. 439 million shipments 1 > 220 countries/territories served over 500 airports served globally IT 4 Global QCC (Bonn, Leipzig, Cincinnati, Singapore) 25 country QCC QCC Hong Kong Leipzig
  9. 9. A Uniformed Product Portfolio for our Global Network Our Global Product and Service Portfolio 2011 - TDI as our core business Time Definite Day Definite DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 DHL EXPRESS WORLDWIDE DHL EXPRESS ENVELOPE DHL EXPRESS EASY DHL SAME DAY DHL ECONOMY SELECT DHL BREAK BULK EXPRESS DHL MEDICAL EXPRESS DHL COLLECT & RETURN P R O D U C T S Same Day S O L U T I O N S Optional Services Customs Services Logistics Services Global Trade Services DHL JETLINE DHL SPRINTLINE DHL SECURELINE S E R V I C E S
  10. 10. Market Position in TDI in 2010 – Value Share (€) External Research Confirming TDI Leadership across all regions outside the Americas Source: Market Intelligence 2011 (FY 2010 data); Scope: BE, CH, DE, ES, FR, IT, NL, PL, SE, UK, IE; AE, RU, TR, ZA; AU, CN, HK, IN, JP, KR, SG, TW; US, CA, MX, BR FedEx UPS DHLE Others TNT Americas [5,387m €] Asia Pacific [5,430m €] EEMEA [544m €] Europe [5,788m €] Global [17.148m € ]
  11. 11. Focus 2011/2015 The Group‘s Bottom Lines form the basis of Express‘ Focus Program Motivated People Great Service Quality Loyal Customers Profitable Network Target EBIT Provider of Choice Investment of Choice Employer of Choice QCC
  12. 12. CIS Foundation Translated into 41 languages & delivered in 220 countries & territories Over 1,200 trained facilitators All international employees will be Certified International Specialists by end of September 2011 C ertified That means being assessed and certified to the highest standards, acknowledged internally and externally as THE experts in International express – to prove we are best in the industry. I nternational This means thinking globally and acting locally, focusing on our international products and being a member of our strong inter-connected Global Network – providing we know International Express better than the competition. S pecialist This means being trained to be the best in your area of specialization to serve our Customers to the highest possible level – showing them we are experts at what we do. Motivation by becoming passionate for DHL Express’ international customer focus Great positive impact on employee engagement thus enabling them to serve our customers to the highest level CIS
  13. 13. Real Time Shipment Management DHL Quality Control Centers (QCCs) have the capability to monitor in real time, from pick up to final delivery. It enables DHL to identify any breakdown in its shipment process chain and allows DHL to activate agreed contingency plans to prevent service incidents. Crisis Command Center Monitoring world events to determine if there is any crisis situation that will impact on DHL’s operations, shipment security or people, the Global Quality Control Center doubles as a Global Crisis Command Center to activate and manage any crisis situation. Ensuring that we always let your shipment arrive
  14. 14. Quality Control Centers (QCCs) Bonn Leipzig VIT EMA HMX PTY GRU AMS KHI BOM CMB PEK SEL TYO TPE SYD DAC VTE MNL KUL BKK HKG JKT SGN PNH SIN (2) Global QCC Country Source: QCC Cincinnati Singapore Our QCCs around the world enabling us to react as fast as possible
  15. 15. DHL Express’ dedicated intercontinental air network is served by 23 aircraft on 14 routes operated by primarily 4 airlines LEJ JFK CVG EMA CDG LOS BAH DEL LAX HKG SIN ANC ICN PVG BRU BKK Transpacific (PAC/CKS 747) 2 A/C: HKG-ANC-CVG-ANC-HKG 2 A/C: PVG-ANC-LAX-ICN-PVG 2 A/C: HKG-ICN-ACN-CVG-INC-HKG 2 A/C: NRT-ICN-PVG-NRT-LAX-NRT Transatlantic (DHK/ABX 767 / BOX 777) 1 A/C: EMA-LEJ-JFK-EMA 1 A/C: EMA-CVG-EMA 1 A/C: CDG-CVG-CDG 1 A/C: LEJ-CVG-LEJ Euro-African (DHK 767) 1 A/C: LEJ-BRU-LOS-BRU-LEJ Euro-Asian (BOX 777 / CKS 747) 2 A/C: LEJ-BRU-BAH-HKG-DXB-LEJ 2 A/C: LEJ-EMA-BAH-PVG-ICN-LEJ 2 A/C: LEJ-BAH-BKK-SIN-DEL-LEJ 2 A/C: LEJ-HKG-LEJ Dedicated Intercontinental Air Network (Status: July 2011) NRT DXB RTW (PAC B747) 2 A/C: HKG-CVG-BAH-HKG
  16. 16. Our Own and Partner Airlines
  17. 17. First Choice <ul><li>First Choice is DHL’s approach towards continuous improvement and simplification through process optimization making measurable and lasting improvements to the way customers experience our services. </li></ul><ul><li>Through First Choice we drive: </li></ul><ul><ul><li>Customer loyalty and resulting revenue growth by increasing service quality </li></ul></ul><ul><ul><li>Cost efficiencies by cutting waste as a result of process optimization </li></ul></ul><ul><li>First Choice is embedded in the way we do business through: </li></ul><ul><ul><li>Process excellence – applying our First Choice improvement methodology based on Six Sigma and LEAN supported by a dedicated network of Senior Advisors across the network </li></ul></ul><ul><ul><li>Employee engagement – enabling and empowering employees to improve processes at their work place and beyond </li></ul></ul>Employee Engagement Process Excellence Customer Loyalty Drive customer loyalty First Choice @ DHL Express is all about making sure that DHL Express is First Choice for our Customers and Employees
  18. 18. Group & Express Sponsorships Fashion Week Formula 1 Rugby World Cup Leipzig Gewandhaus Orchestra Volvo Ocean Race Manchester United Strengthening Customer Relation, Stimulating Sales, Increasing Reputation…
  19. 19. Brand Awareness … Keeping our Global Pole Position in terms of Brand Awareness Source: MRSC February 2011; Scope: BE/NL, FR, DE, IT, PL, ES, SE, UK; AU, CN, HK, IN, MY, SG, TH; RU, ZA; US, CA, MX, BR FedEx UPS DHLE TNT Global Europe Asia Pacific EEMEA Americas No. 1
  20. 20. Agenda <ul><li>Deutsche Post DHL </li></ul><ul><li>DHL Express and its Strategy </li></ul><ul><li>DHL Express’ Regional Footprint </li></ul><ul><li>Living Responsibility </li></ul>
  21. 21. ASIA PACIFIC AMERICAS EEMEA EUROPE Regional Footprint <ul><li>Full-time equivalent employees incl. overtime and temps, approx. 3,000 employees belong to global directly </li></ul><ul><li>Definition of customers: active customers in sales portfolio </li></ul><ul><li>Definition of facilities: hubs, offices, terminal / service centers, gateway </li></ul><ul><li>As stated in the annual report 2010; approx. 0.3 billion revenue are reconciliation </li></ul><ul><li>In 2010 </li></ul>> 40 countries and territories served Approx. 32,000 employees 1 Approx. 1,500,000 customers 2 Approx. 1,100 facilities 3 Approx. 19,700 Service Points Approx. EUR 5.0 billion revenue 4 Approx. 204 million shipments 5 > 40 countries and territories served Approx. 36,000 employees 1 Approx. 600,000 customers 2 Approx. 1,500 facilities 3 Approx. 6,500 Service Points Approx. EUR 3.4 billion revenue 4 Approx. 155 million shipments 5 > 85 countries and territories served Approx. 12,000 employees 1 Approx. 200,000 customers 2 Approx. 500 facilities 3 Approx. 500 Service Points Approx. EUR 1.2 billion revenue 4 Approx. 19 million shipments 5 > 55 countries and territories served Approx. 15,000 employees 1 Approx. 300,000 customers 2 Approx. 900 facilities 3 Approx. 4,700 Service Points Approx. EUR 1.8 billion revenue 4 Approx. 61 million shipments 5
  22. 22. Agenda <ul><li>Deutsche Post DHL </li></ul><ul><li>DHL Express and its Strategy </li></ul><ul><li>DHL Express’ Regional Footprint </li></ul><ul><li>Living Responsibility </li></ul>
  23. 23. Environment – GoGreen <ul><ul><li>Our environmental protection program GoGreen is an integral part of Deutsche Post DHL’s corporate strategy. </li></ul></ul><ul><ul><li>It is aiming at minimizing the impact of our business on the environment, and especially on improving our carbon efficiency </li></ul></ul><ul><ul><li>The three most relevant core areas for improving our carbon efficiency are: </li></ul></ul><ul><ul><ul><li>Our Networks </li></ul></ul></ul><ul><ul><ul><ul><li>By smart route planning, capacity optimization and combination of different modes of transport </li></ul></ul></ul></ul><ul><ul><ul><li>Our Fleet </li></ul></ul></ul><ul><ul><ul><ul><li>By modernizing our aircraft and road vehicles to reduce carbon emissions, and testing and introducing alternative technologies and fuels </li></ul></ul></ul></ul><ul><ul><ul><li>Our Buildings </li></ul></ul></ul><ul><ul><ul><ul><li>By intelligent solutions for lighting, heating and cooling, and by increasing the energy share from renewable sources </li></ul></ul></ul></ul><ul><ul><li>We also mobilize our employees by creating environmental awareness through communication and trainings and by calling for action (e.g. rewarding green solutions) </li></ul></ul><ul><ul><li>The program is offering green solutions to our customers </li></ul></ul><ul><ul><ul><li>We were the first logistic company to offer carbon-neutral shipping service </li></ul></ul></ul>-10% -30% 100 %
  24. 24. Society – GoHelp & GoTeach <ul><ul><li>We are driven by the desire to contribute our knowledge, global presence and the commitment of our employees to benefit society </li></ul></ul><ul><ul><li>Our two strategic areas are: </li></ul></ul><ul><ul><ul><li>GoHelp (disaster management) </li></ul></ul></ul><ul><ul><ul><ul><li>Consists of </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>disaster preparedness GARD (Get Airports Ready for Disaster) </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>disaster response at airports in the aftermath of natural disasters DRT (DHL Disaster Response Teams) </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>providing help to affected collegues WHEO (We Help Each Other) </li></ul></ul></ul></ul></ul><ul><ul><ul><li>GoTeach (championing education) </li></ul></ul></ul><ul><ul><ul><ul><li>Contribution to the improvement of educational standards across the globe and to a sustainable improvement in the access to and the quality of education </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Partnerships with Teach For All, Teach First Deutschland, SOS Children’s Villages </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Own Up stairs scholarship program for children of employees </li></ul></ul></ul></ul>UP stairs
  25. 25. Leipzig European Hub Leipzig is one of three central air hubs and a center for DHL’s European express air network <ul><ul><li>Investment: €300 million: includes a sorting system for €70 million. </li></ul></ul><ul><ul><li>Our Central Air Hub in Leipzig connects established and growing European markets by air and road. </li></ul></ul><ul><ul><li>Situated at a crossroads, the Central Air Hub LEJ provides direct North-South and East-West access. </li></ul></ul><ul><ul><li>The Leipzig-Halle industrial area offers great prospects for future business development. </li></ul></ul><ul><ul><li>Operational Statistics*: </li></ul></ul><ul><ul><ul><li>Daily inbound weight: 1550 tons **. </li></ul></ul></ul><ul><ul><ul><li>Daily outbound weight: 1380 tons**. </li></ul></ul></ul><ul><ul><ul><li>Daily shipments COY: 94,962. </li></ul></ul></ul><ul><ul><ul><li>Daily shipments NCY: 8,773. </li></ul></ul></ul><ul><ul><ul><li>Daily shipments FLY: 88,941. </li></ul></ul></ul><ul><ul><li>Turnover: approx. 1500 tons daily. </li></ul></ul><ul><ul><li>Number of flights: more than 55 aircraft per day. </li></ul></ul><ul><ul><li>Workforce: more than 2,900 positions. </li></ul></ul>* Average volumes in 2011 Jan-Jul - ** Average weights in June 2011
  26. 26. Leipzig European Hub details Hangar <ul><ul><li>Floor space: 27,460 sqm. </li></ul></ul><ul><ul><li>Gross volume: 787,865 cbm. </li></ul></ul><ul><ul><li>Capacity: up to 2 Airbus A 380. </li></ul></ul><ul><ul><li>Warehouse </li></ul></ul><ul><ul><li>Technical capacity of Material Handling System (MHS) : </li></ul></ul><ul><ul><li>185,000 shipments per shift. </li></ul></ul><ul><ul><li>60,000 conveyable shipments per hour. </li></ul></ul><ul><ul><li>9,000 non-conveyable shipments per hour. </li></ul></ul><ul><ul><li>36,000 flyers per hour. </li></ul></ul>
  27. 27. GLOBAL FACTS (1/2) Head Office: Bonn, Germany Revenue: 1 Approx. EUR 11.1 billion (2009. approx. EUR 9.9 billion) Shipments: 2 Approx. 439 million, thereof 128 million TDI Countries/ Territories: more than 220 countries and territories served // more than 500 airports served globally Employees: 3 Approx. 100,000 Customers: 4 Approx. 2.5 million Aircraft: Approx. 250 dedicated aircraft Main Regional Partner Airlines: Aerologic, Kalitta Air, Polar Air Cargo Worldwide Commercial Flights: Approx. 1,700 daily flights (average; domestic and international) Vehicles: 5 Approx. 32,000 Facilities: 6 Approx. 4,000 Service Points: Approx. 32,300 3 Global Hubs: Leipzig, Hong Kong, Cincinnati 15 Main Regional Hubs: Amsterdam, Bergamo, Brussels, Copenhagen, East Midlands (UK), Frankfurt, London, Paris, Vitoria (Spain) // Bangkok, Singapore // Bahrain, Dubai, Lagos // Panama 1) As stated in the annual report 2010. 5) Owned and subcontracted trucks and vans 2) In 2010 6) Definition of facilities: hubs, offices, terminal / service centers, gateway 3) Full-time equivalent employees incl. overtime and temps 4) Definition of customers: active customers in sales portfolio
  28. 28. GLOBAL FACTS (2/2) Global IT Centers: IT centers in Cyberjaya (Malaysia) and Prague (Czech Republic), supporting the entire global network Global QCC: Global Quality Control Center are located in Bonn (Germany), Leipzig (Germany), Cincinnati (US) and Singapore (Singapore). TAPA Certifications: 7 154 TAPA certifications 7) TAPA: Transported Asset Protection Association