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Thurs, 2nd Feb 2017, 12-1 PM, Sydney
Ways to participate:
• Q&A Box - comment, whinge & opinions
• Twitter Backchannel - @...
Introductions
AbbVie
Accenture
AITD
ANZ
Australian institute of
management
BAE Systems
Bank Australia
Bendigo and Adelaide...
Thought
Leadership
Webinar
Discussions
UnConference
Blog
Magazine
Coffee
Catch Ups
Capability
Building
Workshops Community...
16
Mar
23
Feb
09
Mar
SYD
Fusion : Learning + Knowledge + Capability
23
Mar
SYD
Workshop
Practical Application for
Learning...
JEEVAN JOSHI
Producer at LearningCafe & CapabilityCafe
5
6
64% say they build
both KM + Learning
solutions
Only 43% are
integrating the
functions
BUT
7
93 – 97 % feel there is
partial overlap.
So why do we have
different functions and
titles. Different
conferences and
pro...
8
L&D & KM folks are
excited about
Content Curation
Microlearning
Personalised
knowledge etc.
Only because
Learning & KM
h...
9
Business
Responsiveness
Structured
/Formal
Slow
Fast
Unstructured/
Informal
Format
KM & Learning
were different but
are ...
10
Business
Responsiveness
Structured
/Formal
Slow
Fast
Unstructured/
Informal
Format
KM & Learning
should combine
Better ...
11
Combination should
use the relative
strengths of both
functions.Business
Interface
Employee
Experience
Foundational Fra...
12
Barriers
Siloed across different
reporting lines i.e.
L&D -> HR
KM -> Business/ Ops
Legacy technology
stacks. KM & Lear...
Current Model of L&D Professional Development
13
Business
Partnership
Project
Management
L&D Theory
Analysis
Design
Develo...
Professional Development Framework
for the Next Gen L&D - Where do I start?
14
Business
Partnership
Project
Management
L&D...
If you want more that talk today – Join Ideas@Work
ideasatwork.com.au/contact
Collaborative explorations in innovative Lea...
LYN MURNANE
Knowledge Services Design
Consultant at Bupa Aus & NZ
16
I am not a risk taker!
• Knowledge Manager - ≈ 10 years
• Training / Learning - ≈ 10 years
• Social Media Curator
• (once ...
90 seconds of theory
http://www.dubberly.com/articles/design-as-learning.html
SECI cycle
Nonaka,
Takeuchi, 1995.
Yin and Yang
Explicit Tacit
Knowledge
/ Seeking /
Pull
Lyn Murnane
An alternative metaphor
http://ohnotheydidnt.livejournal.com%2F42269065.html&ei=A4fZVMe-
IaO8mgXN4oCQBw&bvm=bv.85464276,d....
Some data • The average office worker spends 28 hours a week –
or nearly 1500 hours a year - writing emails,
searching for...
Example 1
• Training – new starters
• $12.5Keach / 30% turnover
• Staff Help Desks
• 20,000 calls to 2 helpdesks.
• Staff ...
Example 2
• Global Organisation
• 28 countries
• Training provided to SMEs in each
country
• (was F2F)
• KB sold as matchi...
Credit: Peshkova/Shutterstock
ROB WILKINS
Leader – Information
Management at NSW Department of
Education.
25
Structured Unstructured
Active
Flexible
Conscious
Just-in-time
On-demand
Pushed
Planned
Rigid
Mandated
Passive
Pulled
Unpl...
Structured Unstructured
Active
Flexible
Conscious
Just-in-time
On-demand
Pushed
Planned
Rigid
Mandated
Passive
Pulled
Unpl...
Knowledge Management:
Is becoming even more collaborative
That is why the connectedness of
individuals is the facilitation of the
future.....
“Instead of the individual having to
e...
Stop calling it learning .....
Today’s knowledge work environment screams out for a never-ending
process of applying learn...
Information Behaviour isn't changing… it
is merely accelerated
Training
Needed?
LET US TALK TO THE PANEL AND
YOU
33
www.learningcafe.com.au
lrncafe
http://bit.ly/lcafefb
blogs
learning conversations
free resources
workshops
UnConference 2...
Next Steps
Join Special
Interest
Community
Attend Workshops
Attend
UnConference
Melbourne
Brisbane
LearningCafe
LinkedIn S...
Upcoming SlideShare
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Time for Learning & Knowledge Management to Merge?

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Time for Learning & Knowledge Management to Merge?

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Time for Learning & Knowledge Management to Merge?

  1. 1. Thurs, 2nd Feb 2017, 12-1 PM, Sydney Ways to participate: • Q&A Box - comment, whinge & opinions • Twitter Backchannel - @lrncafe #KnowledgeManagement Knowledge Sharing Better Practices Experienced Panel Time for Learning & Knowledge Management to Merge?
  2. 2. Introductions AbbVie Accenture AITD ANZ Australian institute of management BAE Systems Bank Australia Bendigo and Adelaide Bank BNZ Bupa Capgemini CBA CCA Cerner Churches of Christ in Queensland DeakinPrime DEDJTR Department of Education and Training Emmersive Infotech Ericsson Fairfax Media Finders University Gallup Generation Knowledge Consulting HR Consulting IAG IMC Insurance Australia Group Latitude Financial Services LLN In-Sight NAB NATA NCC Nous group Office of State Revenue Partners in Performance Presence of IT Primary Health Care Qantas QBE Relationships Australia Rio Tinto Scentia Shine Lawyers Sleddogg Sprout Labs Sydney Water The Australian Institute of Management The Collective Within The eLearning eXperts The University of Sydney Toyota University of Sydney WBC Westpac Woolworths Yarno YourTutor Registrations90+ Lyn Murnane Knowledge Services Design Consultant Bupa Aus & NZ 50+ Organisations 2 Jeevan Joshi Producer & Founder LearningCafe & CapabilityCafé Rob Wilkins Leader – Information Management NSW Department of Education
  3. 3. Thought Leadership Webinar Discussions UnConference Blog Magazine Coffee Catch Ups Capability Building Workshops Community of Professionals with a focus on implementing ideas Building Capability 4
  4. 4. 16 Mar 23 Feb 09 Mar SYD Fusion : Learning + Knowledge + Capability 23 Mar SYD Workshop Practical Application for Learning Design & Devp Facilitated by Scrum Master. Next Gen Skill Has been run for a leadingbank Few seats left Panel of KM +Cap Mgt + Learning Experts Next stage of evolution for L&D Raising the Workforce Digital Capability High Priority for Workforce Panel with Hands On Experience share better practices and challenges Next Gen L&D skill Delivered for a big bank L&D team Hands on with lots case study andtech www.learningcafe.com.au/events http://bit.ly/ccafemar17 Immersive Workshop Agile for Learning Immersive Workshop Content Curation for Learning http://bit.ly/lcwshop1 http://bit.ly/lcwshop1
  5. 5. JEEVAN JOSHI Producer at LearningCafe & CapabilityCafe 5
  6. 6. 6 64% say they build both KM + Learning solutions Only 43% are integrating the functions BUT
  7. 7. 7 93 – 97 % feel there is partial overlap. So why do we have different functions and titles. Different conferences and professions?
  8. 8. 8 L&D & KM folks are excited about Content Curation Microlearning Personalised knowledge etc. Only because Learning & KM have not converged LMS KM Systems LMS + Content Curation + Micro learning + KM +Content Curation + Micro learning + LMS + Content Curation + Micro learning
  9. 9. 9 Business Responsiveness Structured /Formal Slow Fast Unstructured/ Informal Format KM & Learning were different but are fast converging in parallel silos
  10. 10. 10 Business Responsiveness Structured /Formal Slow Fast Unstructured/ Informal Format KM & Learning should combine Better employee experience Reduce inefficiencies and costs/headcount More responsive (L&D strength) and robust (KM strength)
  11. 11. 11 Combination should use the relative strengths of both functions.Business Interface Employee Experience Foundational Framework Measurement Analysis Design Implement Formal Learning Structured Knowledge Informal KM L&D Both
  12. 12. 12 Barriers Siloed across different reporting lines i.e. L&D -> HR KM -> Business/ Ops Legacy technology stacks. KM & Learning vendors are incrementing. Skills/mindsets are very different. L&D is more art, KM is more science KM L&D it is time KM and Learning merge
  13. 13. Current Model of L&D Professional Development 13 Business Partnership Project Management L&D Theory Analysis Design Development Implementation Evaluation Digital Acumen
  14. 14. Professional Development Framework for the Next Gen L&D - Where do I start? 14 Business Partnership Project Management L&D Theory Analysis Design Development Implementation Evaluation Digital&BusinessAcumen ConsultingApproach KnowledgeManagement Agile&DesignThinking Emerging Tech Industry Knowledge Start Up/ Entrepreneurship Workforce/HR Trends Emerging Research in Management Knowledge & Content Highest Priority Lowest Priority Recommended for 2017
  15. 15. If you want more that talk today – Join Ideas@Work ideasatwork.com.au/contact Collaborative explorations in innovative Learning by Australian organisations facilitated by LearningCafe TinCan/xAPIMOOCs
  16. 16. LYN MURNANE Knowledge Services Design Consultant at Bupa Aus & NZ 16
  17. 17. I am not a risk taker! • Knowledge Manager - ≈ 10 years • Training / Learning - ≈ 10 years • Social Media Curator • (once I was an apprentice fitter & turner!) Lyn Murnane Knowledge Services Consultant
  18. 18. 90 seconds of theory http://www.dubberly.com/articles/design-as-learning.html SECI cycle Nonaka, Takeuchi, 1995.
  19. 19. Yin and Yang Explicit Tacit Knowledge / Seeking / Pull Lyn Murnane
  20. 20. An alternative metaphor http://ohnotheydidnt.livejournal.com%2F42269065.html&ei=A4fZVMe- IaO8mgXN4oCQBw&bvm=bv.85464276,d.dGY&psig=AFQjCNGaQOufzyxH9cwLc3lPgLasIWkDTg&ust=142362827101 9354 Learning is the skeleton KM is the muscle
  21. 21. Some data • The average office worker spends 28 hours a week – or nearly 1500 hours a year - writing emails, searching for information and attempting to "collaborate" internally, according to a new report. • A 2012 global report by McKinsey Global Institute, the research arm of management consultancy McKinsey & Company, argues wide adoption of social media technologies by businesses could cut down some of the time-wasting involved in emailing and improve worker productivity by 20 to 25 per cent. • http://www.smh.com.au/it-pro/business-it/workers-spend-61-per-cent-of-their-day-lost-in-email-and-information- 20120730-23957.html • 19.8 per cent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively, according to research released today by Interact. • http://www.it-analysis.com/services/outsourcing/news_release.php?rel=38149 • And sometimes I do remember to reference!
  22. 22. Example 1 • Training – new starters • $12.5Keach / 30% turnover • Staff Help Desks • 20,000 calls to 2 helpdesks. • Staff – 12 pp • Call Handling Time ↑ • Ex Gratia Payments • Learning Costs • Content updates are often big projects that are undertaken only when budgets and / or projects allow • (this is my experience!) • Knowledge Services • Managed content that is intended to be audited, up to date, credible, trusted • Reduce need for staff help desks as information is findable / available • Reduced staff costs ( 6 pp) • All Handling Time - The Pilot Program statistics demonstrated a reduction of 6.3% in Call Handling Time. • Feedback actioned • Transparency • User buy in
  23. 23. Example 2 • Global Organisation • 28 countries • Training provided to SMEs in each country • (was F2F) • KB sold as matching tool • Confused about how / why • Visibility of content • Issues with accessibility & control of information • Search • How to return relevant results from so much content • Navigation • Where to find the content http://www.marksanborn.com/wp-content/uploads/2014/01/challenge.jpg
  24. 24. Credit: Peshkova/Shutterstock
  25. 25. ROB WILKINS Leader – Information Management at NSW Department of Education. 25
  26. 26. Structured Unstructured Active Flexible Conscious Just-in-time On-demand Pushed Planned Rigid Mandated Passive Pulled Unplanned Support Just-enough Self-service Unconscious Unsolicited Instinctive Innate Contextual EngineeredFormal Learning: Structured and Un-structured Collaborative
  27. 27. Structured Unstructured Active Flexible Conscious Just-in-time On-demand Pushed Planned Rigid Mandated Passive Pulled Unplanned Support Just-enough Self-service Unconscious Unsolicited Instinctive Innate Contextual EngineeredFormal Learning: Structured and Un-structured Collaborative
  28. 28. Knowledge Management: Is becoming even more collaborative
  29. 29. That is why the connectedness of individuals is the facilitation of the future..... “Instead of the individual having to evaluate and process every bit of information, she/he creates a personal network of trusted nodes: people and content, enhanced by technology. The act of knowledge is offloaded onto the network itself.” George Siemens, Knowing Knowledge
  30. 30. Stop calling it learning ..... Today’s knowledge work environment screams out for a never-ending process of applying learning while working, not apart from it, predicated on: • learning what you need to know, when you need to know it • reinforcing the lesson by applying that knowledge immediately • knowing where to find relevant information in lieu of memorizing it • learning from your peers and on your own rather than from instructors following a set curriculum.
  31. 31. Information Behaviour isn't changing… it is merely accelerated
  32. 32. Training Needed?
  33. 33. LET US TALK TO THE PANEL AND YOU 33
  34. 34. www.learningcafe.com.au lrncafe http://bit.ly/lcafefb blogs learning conversations free resources workshops UnConference 2016 Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 34 Ideas@work Collaborations
  35. 35. Next Steps Join Special Interest Community Attend Workshops Attend UnConference Melbourne Brisbane LearningCafe LinkedIn Subgroup Register interest www.learningcafe.com.au Register interest www.learningcafe.com.au Or send us an email - enquiry@learningcafe.com.au 35

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