MOOCS@Work Working Group Session 4


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Plan for MOOCs at NBNCo
A questionnaire for MOOCs Learners.
Getting you
think about MOOCsAt Work - Impact Challenges Performance Support
The business end
plan for this initiative with white paper to be released at the UnConference
Research- Profs who have not done MOOCs
oppose it more.

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MOOCS@Work Working Group Session 4

  1. 1. Learning Cafe Call MOOCs @Work 19 Sept 2013 4th Working Group Meeting MOOCs (Massively Open Online Courses) can be a mainstream employee learning option. It offers cost effective learning with the benefits far outweighing the challenges. L&D/HR need to be proactive in exploring and including MOOCs in learning strategies. 1
  2. 2. Agenda • MOOCS at Work Update & Business End • Jeevan Joshi, Learning Café – 15 mins • Developing Impact Challenges for MOOCs at Work • John Forrest, Impact Challenges -10 mins • Using MOOCs at NBNCo • Tim Drinkall, NBNCo 15 mins • MOOCs Learner Questionnaire • Michelle Ockers, Coca Cola Amatil – 10 mins • Pulse check – How are we travelling ? • Everyone– 10 mins 2
  3. 3. MOOCS AT WORK UPDATE Jeevan Joshi 3
  4. 4. Support • New research on the corporate LMS market and the emerging role of MOOC and MAOC (Massive Affordable Online Courses) in corporate training. In Oct 4 MOOCs: Now What? ● Seek out a user-friendly platform and use it to deliver all content to employees, if possible. ● Understand that different workers crossing different generational bounds will learn differently—and tailor your training delivery accordingly. ● Leverage your own organization’s leaders and proprietary content to build your corporate university. ● Create individual and team learning plans, aka “course playlists,” to be shared between employee and manager where progress can be tracked.
  5. 5. Survey of Faculty Attitudes on Technology 5
  6. 6. Professors Who Believe Quality of Online Courses Is Better Than or Equal to Face-to-Face in Various Ways 6 Aspect of Course Delivery Instructors Who've Taught Online Instructors Who Have Not Taught Online Difference Ability to deliver necessary content to meet learning objectives. 64% 43% 21% Ability to answer student questions 55% 24% 21% Interaction with students during class 29% 8% 21% Interaction with students outside class 48% 34% 16% Grading and communicating about grading 79% 59% 20% Communication with the college about logistics and other issues 68% 51% 17% Ability to reach "at risk" students 33% 17% 16% Inside Higher Ed
  7. 7. Frequency With Which Faculty Use LMS Features 7 Feature Always Usually Sometimes Never Share syllabus with students 76% 10% 8% 7% Track student attendance 24% 10% 16% 50% Record grades 53% 13% 12% 22% Provide e-textbooks and related materials 36% 22% 22% 19% Integrate lecture capture 11% 7% 13% 69% Communicate with students 53% 21% 16% 9% Identify students who may need extra help 24% 15% 27% 34%
  8. 8. THE BUSINESS END Jeevan Joshi 8
  9. 9. What is next ? 9 Discovery • Formation of Working Group • Undertake MOOC Conceptualisation • Develop framework • Collect data on experiences – Impact Challenges • Think about each aspect of framework i.e. evaluation • Face to face session. • MOOCS Roadmap for L&D Dissemination • Webinar to update community on progress • Develop white paper & blogs • Release at UnConference. • Spread the word in conferences and forums. Oct Nov & Dec Feb Jun Jul Aug Sep Oct Oct Nov
  10. 10. MOOCs at Work Framework
  11. 11. Areas of Focus • MOOCs in Learning Strategy / Planning/Business Case – F2F session. • Including MOOCs in existing Learning i.e. classroom and online • Designing and Developing MOOCs - JJ • Technology requirements – JJ • Evaluation & Measurement 11
  12. 12. CHALLENGE PROGRAM STRATEGY John Forrest 12
  13. 13. Challenge Program Strategy 19/09/2013 Impact Challenges 13 Framework Roles – Perspectives to be considered • Business – The view of the business as a whole • Manager – Someone who manages staff who are also Workplace Learners • Learning Professional – L&D Executive, Manager, Practitioner serving the needs of the Business, Managers and Learners • Workplace Learner – Someone working in the business who has L&D requirements and personal learning interests Scenarios – assumptions and environments to be considered over next 2 years • MOOCs Not Ready – MOOCs too immature for primetime • Raise the Draw Bridge – Too disruptive to deal with, hope they go away • Learners Not Ready – Learners (as a whole) not ready to adopt MOOCs as a standard L&D delivery option • MOOCs Take Over – External providers usurp in-house L&D, Managers and Learners go direct to external providers • Adopt, Adapt and Evolve – Iterative introduction of MOOCs, transition L&D practices to incorporate MOOCs as another platformCONTEXT Roles MOOCs (Massively Open Online Courses) can be a mainstream employee learning option. ExtremeImpacts Exercise the Unexpected
  14. 14. Challenge Design • Situation • Briefly describe a MOOC related workplace situation – one or two short paragraphs • Raise questions arising from the situation for the respondent to answer, or ask them to make a decision regarding an issue based on the situation and assuming the role and scenario context • Focus Role • From whose perspective are people responding? • Impact Roles • Which roles are impacted by the situation? • Which roles are people being asked to consider explicitly? • Scenarios • Is the situation likely to occur in one or more of the Scenarios? 19/09/2013 Impact Challenges 14 ExtremeImpacts Exercise the Unexpected
  15. 15. Example Challenge You are playing the role of an L&D Manager You learn from a contact in HR that a business unit manager has funded MOOC enrolments for their staff out of the unit’s operating budget and allowed a few hours of week study time. The same unit manager recently refused to contribute a share of their budget to an integrated corporate training program. What do you do? What policies, if any, can determine whether the unit manager’s initiative is within business guidelines? 19/09/2013 Impact Challenges 15 Focus Role: L&D Practitioner Impact Roles: Manager, Business Scenarios: #4 MOOCs Take Over Situation Please send us your suggestions! ExtremeImpacts Exercise the Unexpected
  16. 16. Impact Cycle 19/09/2013 Impact Challenges 16 Administrator creates a challenge, links an audience and sets the time of impact Community and/or subject matter experts can assess responses and offer feedback Participants receive a notification of the new challenge and submit their response Broader community may comment on responses and access knowledge base ~ 1 x 15 minute Challenge per week, over next 4 weeks, more if demand exists ExtremeImpacts Exercise the Unexpected
  17. 17. This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of this document represent NBN Co’s current position on the subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other persons) as representing NBN Co’s final position on the subject matter of this document,except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory developments in respect of the National Broadband Network. All prices shown in this document are exclusive of GST. Commercial in confidence | © NBN Co 2012 Mapping, Using and Growing MOOC’s at NBN Tim Drinkall Sept 2013 Version #
  18. 18. Commercial in confidence | © NBN Co 2012 Page 1819-Sep-13 Version # Enterprise Training at NBNCo Capability Development Personal Development Project Demands • Technical • Systems • HSE • Corporate • Network • L&D Policy • Beyond Benchmark • Alternate Role/Job Family • Talent, Succession and Critical Roles • Capability Framework • Gap Assessment • Bring to Benchmark • Job Family Specific • Organisational, Leadership and Technical Capabilities
  19. 19. Commercial in confidence | © NBN Co 2012 Page 1919-Sep-13 Version # Enterprise Training at NBNCo Capability Development Personal Development Project Demands • L&D Policy • Beyond Benchmark • Alternate Role/Job Family • Talent, Succession and Critical Roles • Capability Framework • Gap Assessment • Bring to Benchmark • Job Family Specific • Organisational, Leadership and Technical Capabilities Gap Assessments •Individual Assessments •Leaders Assessment •Demand Capture Learning Audit •70:20:10 •Seminars/Conference •Formal Training (Int/Ext) •Leadership Prog (Int/Ext) •Methodology/Theory •MOOCs Commercial, Demand Schedule and LMS •Justifiable Spend •Annual Budget •Allocation of $$ •Vendor Management
  20. 20. Commercial in confidence | © NBN Co 2012 Page 2019-Sep-13 Capability Framework
  21. 21. Commercial in confidence | © NBN Co 2012 Page 2119-Sep-13 Learning Audit 1. With further investigation, MOOC’s will figure prominently within our 10% educate. 2. Opportunity to expose our leaders to others outside NBNCo for new ideas and methodologies 3. Greatly assist with retention of Talent and individual development 4. Launched via new LMS
  22. 22. MOOCS LEARNER QUESTIONNAIRE Michelle Ockers 22
  23. 23. Underlying Principles • We want to gain insight that will inform development of a framework for how to gain most benefit from MOOCs in our organisations • We want to use the collective power of learners in organisations across the working group to identify MOOCs that our learners might find it worth their time to do • We want to gain insight into how our learners use MOOCs • We want to figure out how best to support our learners to use MOOCs • We don’t own a MOOC and can’t influence design, delivery and assessment methods or content 23 MOOCS
  24. 24. MOOC questionnaire ID Question Format/Options 1 What was the title of your MOOC? Open field 2 Who was the provider of your MOOC? Coursera, EdX, Lynda, Open2Study, Udacity, Udemity, other (specify) 3 Demographics Age group - drop down Location - open Organisation - open Business Function/Unit/Group 4 Why did you enrol in this MOOC? (multiple responses OK) My manager told me to do it Someone else recommended it I thought it would be interesting To refresh existing knowledge To learn something new to use in my current job To learn something to use in my future work To get a certificate 5 Did you complete this MOOC? I completed it fully from start to end I completed it but skipped bits I just looked at things that interested me I started but decided not to continue I enrolled but didn't start 6 What motivated you to complete your MOOC? (ask only if they choose the first two options on previous question) (multiple responses OK) Great content It was relevant to my needs The interaction with other participants Other people I knew were doing it Great presenter / facilitator To get a certificate 24
  25. 25. 25 7 Which of the following were used in your MOOC? (select multiple responses) Online discussion Video Wiki Virtual Meetings or Hangouts Facebook or LinkedIn groups Other online community Online quiz Assignments - Instructor assessed Assignments - Peer Assessed Other - please specify (open response) 8 Did you have problems using the MOOC? Yes / No -> if No please describe problem (open response) 9 The material provided on the MOOC met my needs. Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree 10 The assessment(s) supported my learning. Yes / No / Not Applicable 11 This MOOC was a worthwhile investment of my time. Yes / No -> if No please explain (open response) 12 My workplace will support me to apply my new knowledge. Yes / No -> if No please explain (open response) 13 I would recommend this MOOC to someone else. Yes / No 14 MOOCs are an effective way for me to learn. Yes / No (please use following questions to explain) 15 What did you like most about the MOOC? Open field 16 What did you like least about the MOOC? Open field 17 Is there anything else you'd like to share? Open field
  26. 26. MOOCs at Work • MOOCs Update • MOOCs visibility is growing • Media • Learner/ consumer - • Either you know about MOOCs or your don’t. Academic world knows • Course are generally Uni based MOOCs or short paid courses on Technology/Start Ups • Other topics and models are emerging 26 Web site – @moocsatwork LinkedIn Open Group Moocs for Workplace Learning