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Designing Learning Solutions to Retain
& Grow Organisational Knowledge
13 June 2014, Friday, 12 – 1 pm AEST
DISCUSSING
THE...
The session is being recorded.
You will be muted. Use the chat box
to send comments or questions.
Can’t join via computer ...
Blog
Magazine
Webinar
Discussions
UnConference
Twitter
Linkedin
Facebook
Coffee Catch
Ups
Capability
Building
Workshops
Id...
Agile & Learning featuring
ADDIE – Tango or Face Off ?
Thu, Jun 26, 2014 12:00 PM Sydney
http://bit.ly/ lc1June14
Experien...
Ways to participate
Q&A Box - comments, gripes & opinion
Twitter Backchannel - #lrncafe
Post comments on blog http://bit.l...
Introductions & Structure
Background
Research
& Views
Chat with
the panel
Caselet Q&A
Natalie Nunn
Oceania
Learning & Devp...
Why This Topic ?
Link between
Knowledge and
learning seems
logical
Universal
business
requirement
Very few
implementations...
CASELET
Troppo Engineering Services Capturing
Knowledge Before It Goes
#caselet
Troppo Engineering
Troppo Engineering
Services is a 100 year
old engineering
consulting company.
Phenomenal growth in
rece...
Requirement/ Pain Point/Issue
Troppo has to reduce its
workforce by 15%
including some senior
engineers after 12
months du...
Details – Told and Untold
Most senior engineers
want the redundancy
package and leave to
play golf or come back
on a contr...
Tweet, Comment on
• Solutions
• Analysis
• Share your experience if you have
implemented
• Challenges and Opportunities
Have you designed/implemented learning
solutions that incorporate organisational
knowledge ?
Views
If HP knew what HP knows, we would be 3 times
as profitable Lew Platt CEO HP 1998
“By 2003, 70% of organisations imp...
MARSH
Pierre De Villiers
Talent, Learning & Diversity Leader – Pacific
17 13 June 2014
The Insurance Industry
The Burning Platform
R. O. C. K.
The problem is also the solution!
Opportunities for MARSH
EY APPROACH
Natalie Nunn
Learning & Development Leader
Story: EY Knowledge
Automotive Names deleted UK - London
Cleantech US – Washington
Consumer Products UK – London
Governmen...
How it works
INPUT
• Market data
• Industry thought-leadership
• Industry knowledge
OUTPUT
• EY thought-leadership
• EY in...
How I access it
PULL
• Visit relevant CHS
• Contact relevant
Knowledge Leader
• Request bespoke research
PUSH
• Subscribe ...
Design principles
• Organisational knowledge is a vital market differentiator
and of strategic commercial value
• Identify...
EY Solution
• Select a commercially-relevant point of focus for effort and
investment in improved knowledge management.
• ...
LET US TALK TO THE
PANELAND YOU
Natalie Nunn
Oceania Learning &
Devp Leader
EY
Pierre De Villiers, Learning,
Talent & Dive...
Does your organisation
have a formal
Knowledge
Management process
and function ? Does
L&D interact with KM in
your organis...
Does your organisation have a formal
knowledge management function ?
Does Learning and Knowledge
Management collaborate ?
Are you designing Learning
Solutions with the objective of
making organisational
knowledge available to those
who don’t ha...
Have you designed/implemented learning
solutions that incorporate organisational
knowledge ?
How do we design
learning solutions
that can refresh as
the knowledge
changes while
keep ongoing
maintenance costs
low ?
What are the opportunities
and challenges of working
with Subject Matter
Experts (SMEs) who have
this knowledge ? Is there...
Can social learning or
social media be
incorporated into the
design ? Can Personal
Learning Networks be
incorporated ?
Web...
www.learningcafe.com.au
learningcafemag
http://bit.ly/lcafefb
blogs
learning conversations
free resources
workshops
UnConf...
THANK YOU
Short feedback questionnaire -
http://bit.ly/lcafewebinarfeedback
Please sign up for our weekly blog summary at
...
 Designing Learning Solutions to Retain and Grow Organisational Knowledge – Learning Cafe Online Forum
 Designing Learning Solutions to Retain and Grow Organisational Knowledge – Learning Cafe Online Forum
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Designing Learning Solutions to Retain and Grow Organisational Knowledge – Learning Cafe Online Forum

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The Learning Cafe community is coming across requirements for designing Learning Solutions to effectively use and retain organisational knowledge. The conversation goes something like this – Is there a way we can design and develop a learning solution (classroom workshop, online course, blended offering) that captures the knowledge of our experienced employees and makes it available to newer or less experienced employees ?

In recent times the proliferation and easier access to knowledge/information on the internet (think twitter) has made the task of capturing knowledge more challenging. There is so much information available that is a challenge to even know where to start. Further organisational processes and information is changing more frequently. Can the L&D professional help by designing learning solutions that help organisations help retain and use this rapidly changing brew ?

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Designing Learning Solutions to Retain and Grow Organisational Knowledge – Learning Cafe Online Forum

  1. 1. Designing Learning Solutions to Retain & Grow Organisational Knowledge 13 June 2014, Friday, 12 – 1 pm AEST DISCUSSING THE BIG ISSUES FACING OUR PROFESSION Learning Café Online Forum
  2. 2. The session is being recorded. You will be muted. Use the chat box to send comments or questions. Can’t join via computer ? Use telephone conference call. Any questions please send it via chat box or via email enquiry@knowledgeworking.com Participants Toolbar
  3. 3. Blog Magazine Webinar Discussions UnConference Twitter Linkedin Facebook Coffee Catch Ups Capability Building Workshops Ideas to Action Community of Learning Professionals Building L&D Capability Please Join our newsletter list on learningcafe.com.au Spread the word (recorded webinar) Follow us @lrncafe Join our initiatives
  4. 4. Agile & Learning featuring ADDIE – Tango or Face Off ? Thu, Jun 26, 2014 12:00 PM Sydney http://bit.ly/ lc1June14 Experience Sharing Better Practices Experienced Panel 4 Panel •Angela Hales -.MYOB •Max D'Argenio –Optus •Jeevan Joshi • Plus others
  5. 5. Ways to participate Q&A Box - comments, gripes & opinion Twitter Backchannel - #lrncafe Post comments on blog http://bit.ly/lctalk1 Webinar Feedback – http://bit.ly/lcrate1
  6. 6. Introductions & Structure Background Research & Views Chat with the panel Caselet Q&A Natalie Nunn Oceania Learning & Devp Leader EY Pierre De Villiers, Learning, Talent & Diversity Leader – Pacific Marsh Jeevan Joshi Producer Learning Cafe Moderator
  7. 7. Why This Topic ? Link between Knowledge and learning seems logical Universal business requirement Very few implementations Technology is making it easier Does it require the right culture ?
  8. 8. CASELET Troppo Engineering Services Capturing Knowledge Before It Goes #caselet
  9. 9. Troppo Engineering Troppo Engineering Services is a 100 year old engineering consulting company. Phenomenal growth in recent years due to the mining boom. The organisation has many engineers at the top of their game employees who are getting close to retirement
  10. 10. Requirement/ Pain Point/Issue Troppo has to reduce its workforce by 15% including some senior engineers after 12 months due to end of mining boom. GM is worried knowledge senior engineers has not been passed on putting major projects at risk. GM want you to design “something that is quick and cheap”.
  11. 11. Details – Told and Untold Most senior engineers want the redundancy package and leave to play golf or come back on a contract. Many senior engineers want to pass on knowledge but the young engineers “know it all”. Utilisation ie chargeable work is currently low. There is talk about moving Troppo to the digital age although the management don’t know what that means.
  12. 12. Tweet, Comment on • Solutions • Analysis • Share your experience if you have implemented • Challenges and Opportunities
  13. 13. Have you designed/implemented learning solutions that incorporate organisational knowledge ?
  14. 14. Views If HP knew what HP knows, we would be 3 times as profitable Lew Platt CEO HP 1998 “By 2003, 70% of organisations implementing knowledge management will link it with e- Learning technically and organisationally” Gartner
  15. 15. MARSH Pierre De Villiers Talent, Learning & Diversity Leader – Pacific
  16. 16. 17 13 June 2014
  17. 17. The Insurance Industry
  18. 18. The Burning Platform R. O. C. K.
  19. 19. The problem is also the solution!
  20. 20. Opportunities for MARSH
  21. 21. EY APPROACH Natalie Nunn Learning & Development Leader
  22. 22. Story: EY Knowledge Automotive Names deleted UK - London Cleantech US – Washington Consumer Products UK – London Government & Public Sector UAE - Dubai Life Sciences US – Boston Media & Entertainment US – LA Mining & Metals Australia – Melbourne Oil & Gas US – Houston Power & Utilities UK - Birmingham Private Equity Canada – Toronto Real Estate US - Cleveland Technology US - Chicago Telecommunications India - Gurgaon FSO – Banking and Capital Markets – Insurance – Wealth and Asset Management UK – London Australia - Sydney Global 360 account focus
  23. 23. How it works INPUT • Market data • Industry thought-leadership • Industry knowledge OUTPUT • EY thought-leadership • EY insights • EY capability
  24. 24. How I access it PULL • Visit relevant CHS • Contact relevant Knowledge Leader • Request bespoke research PUSH • Subscribe to external sources and internal industry groups to receive regular, current feeds
  25. 25. Design principles • Organisational knowledge is a vital market differentiator and of strategic commercial value • Identify a focal point to synthesise knowledge capture and use and drive investment • Invest in expertise, systems and processes to support ease of sharing • Create a dynamic relationship between knowledge input and output to ensure richness, currency and relevance • Establish easy to navigate push and pull options for access • Create a culture of connecting and sharing
  26. 26. EY Solution • Select a commercially-relevant point of focus for effort and investment in improved knowledge management. • Invest in specialist OD/L&D/Knowledge expertise to drive the effort and identify ways to quickly build on existing systems, processes and organisational culture • Engage quickly with willing SMEs for a current/desired state analysis. Engage with reluctant SMEs on the principle of leaving a legacy. Consider the value of ignoring SMEs who may be antagonistic. • If I was advising this organisation, I would apply the EY design principles outlined previously for capture of existing organisational intelligence. Beyond this, I would build out a technical and business-skills curriculum to improve the learning culture
  27. 27. LET US TALK TO THE PANELAND YOU Natalie Nunn Oceania Learning & Devp Leader EY Pierre De Villiers, Learning, Talent & Diversity Leader – Pacific Marsh
  28. 28. Does your organisation have a formal Knowledge Management process and function ? Does L&D interact with KM in your organisation ?
  29. 29. Does your organisation have a formal knowledge management function ?
  30. 30. Does Learning and Knowledge Management collaborate ?
  31. 31. Are you designing Learning Solutions with the objective of making organisational knowledge available to those who don’t have it ? If yes, what are the design considerations ?
  32. 32. Have you designed/implemented learning solutions that incorporate organisational knowledge ?
  33. 33. How do we design learning solutions that can refresh as the knowledge changes while keep ongoing maintenance costs low ?
  34. 34. What are the opportunities and challenges of working with Subject Matter Experts (SMEs) who have this knowledge ? Is there a certain style that works best in engaging with SMEs ? Webinar feedback - http://bit.ly/lcrate1
  35. 35. Can social learning or social media be incorporated into the design ? Can Personal Learning Networks be incorporated ? Webinar feedback - http://bit.ly/lcrate1
  36. 36. www.learningcafe.com.au learningcafemag http://bit.ly/lcafefb blogs learning conversations free resources workshops UnConference 2014 Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 38 Open source initiatives
  37. 37. THANK YOU Short feedback questionnaire - http://bit.ly/lcafewebinarfeedback Please sign up for our weekly blog summary at www.learningcafe.com.au Thursday 26 July 12 – 1 pm EST Register http://bit.ly/lcafejuly12

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