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Making it Happen - How L&D Can Influence Lasting Change - Laura Overton - Towards Maturity

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Laura is the founder and CEO of Towards Maturity, a not-for-profit benchmark practice providing independent research that helps organisations improve through learning innovation. In this presentation, Laura outlines latest insights gathered from over 600 L&D leaders, to explore who is having a lasting impact on the business agenda and why.

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Making it Happen - How L&D Can Influence Lasting Change - Laura Overton - Towards Maturity

  1. 1. All content © 2016 Towards Maturity CIC Ltd. Not to be distributed or copied. @LauraOverton Get ready to influence lasting change! Preparing for the future of learning
  2. 2. The modern workplace Adaptive Responsive Digital Disruptive Changing
  3. 3. 2003 ‘In today’s economic climate business challenges include speed of change, quality, customer retention, revenue growth and cost reduction’
  4. 4. Growth in a complex world The customer experience Digital disruption Leveraging value from staff Risks in the C suite www.towardsmaturity.org/c-suite2016
  5. 5. 14% Productivity Increase 24% faster rollout of change 18% Improvement in customer satisfaction 15% Improvement in speed to competency Learning innovation delivers www.towardsmaturity.org/c-suite2016
  6. 6. What does the future of learning look like?
  7. 7. L&D have a big vision!
  8. 8. And High Aspirations PROCESSES EFFICIENCY PERFORMANCE AGILITY CULTURE PROGRAMMEORGANISATIONCULTURE Speed up implementation of new processes 97% Use technology to improve organisational performance96% Driving Business Innovation 90% Share good practice 98% Reduce Cost 87% www.towardsmaturity.org/2016benchmark
  9. 9. 56% of learning is face to face 19% of budget is invested in learning technology 8 out of 10 use mobile devices in learning 7out of 10 build content 7 out of 10 use video Learning Today www.towardsmaturity.org/2016benchmark
  10. 10. 62% ofL&Dprofessionals think Staff lack skills to manage own learning 59% Lack of L&D skills to implement change BARRIERS TO CHANGE www.towardsmaturity.org/2015benchmark
  11. 11. If we want to take control of our future WE NEED TO LET GO OF OUR PAST
  12. 12. Let go of the silver bullet
  13. 13. Let go of siloed thinking
  14. 14. Let go of Past success
  15. 15. Let go of the burden of proof
  16. 16. Let go of old style benchmarks
  17. 17. Historic thinking can trap us in the past The silver bullet Siloed thinking Past success The burden of proof Old style benchmarks
  18. 18. Embrace the bright future of learning
  19. 19. What do we need to embrace to deliver lasting change?
  20. 20. Top Deck x3 x5 X8x5x3 Lessons from the Top Deck Quartile 1 (25%) Top Deck (10%) Quartile 2Quartile 3Quartile 4
  21. 21. 1 PERFORMANCE FOCUS If you want to drive performance – focus on performance
  22. 22. 86% say L&D activity is aligned to strategic goals of the business (61% average)
  23. 23. 82%Of Top Deck identify business KPI’s that they want to improve in partnership with snr management (32% average) FOCUS ON SPECIFIC RESULTS
  24. 24. 2 PASSION FOR CUSTOMERS
  25. 25. Top Deck teams are 3x as likely to be proactive in understanding what staff need to do their job
  26. 26. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Working in collaboration Support from line manager Google Games and simulations Accessing learning from mobile device Formal Education courses Avg. 21-30 31-40 41-50 51-60 What do staff find useful for learning? www.towardsmaturity.org/learnervoice3
  27. 27. What motivates staff to learn on line? 69% 4972 learners 70% Telecom 69% Line Mgr 74% >6mth in role 66% < 5 yrs in role 71% >30 yrs 63% < 50 yrs 63% Gov 73% Retail 67% Sales 74% Pharma #1: to do my job better and faster! Minimum 500 in each sample
  28. 28. 76%of the Top Deck involve users in design (35% average) LISTEN
  29. 29. The Top Deck HELP STAFF LEARN HOW TO LEARN 79% offer study skills training (51%) 67% encourage learners to organise own Personal learning strategies (34%)
  30. 30. 3 THE BIGGER PICTURE BUILD STRONG STAKEHOLDER RELATIONSHIPS
  31. 31. 90% Enjoy good relationships with IT (51% avg) 60% Draw on business expertise to support learning eg marketing/ analytics (35%) avg BUSINESS COMMUNITY
  32. 32. Engage with managers MANAGEMENT COMMUNITY
  33. 33. 4 SKILLS TO ADAPT
  34. 34. 94%oftheTopDeck consider the course as only one option for building performance (53%average) What L&D skills do we need?
  35. 35. TheTopDeckareactiveinbuildingpriorityL&Dcapabilities,today.
  36. 36. 5 DATA DRIVEN DECISONS
  37. 37. Top Deck 3x to use analytics to improve learning service
  38. 38. Passion for customers Skill to adapt Data Driven Decisions Performance focus The bigger picture Embrace: Past Success Burden of proof Old Benchmarks Silver bullets Siloed thinking Let go of:
  39. 39. The future is in our hands. What are you going to do differently to #MakeItHappen? #Lplive Resources@towardsmaturity.org
  40. 40. Thank you for listening @LauraOverton @TowardsMaturity #LPlive resources@towardsmaturity.org
  41. 41. Thank you for listening @LauraOverton @TowardsMaturity www.towardsmaturity.org/benchmark

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