Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Agile Transformation - How learning to collaborate led to customer success | Jimmy Sjölund | LTG-47

116 views

Published on

Presentation held at Lean Tribe Gathering 47 in Stockholm April 12 2018.

Published in: Engineering
  • Be the first to comment

  • Be the first to like this

Agile Transformation - How learning to collaborate led to customer success | Jimmy Sjölund | LTG-47

  1. 1. Agile Transformation How learning to collaborate led to customer success @jimmysjolund
  2. 2. The Problem Stressed Nothing gets done Disrupted Task switching Lead times No improvements No growth/learning Bottleneck Fire fighting Never finish anything @jimmysjolund
  3. 3. Create a true team @jimmysjolund
  4. 4. Categorize work @jimmysjolund Problem Improvements Tasks CSR Ticket number Title Date
  5. 5. Visualize work @jimmysjolund BACKLOG NEXT WIP ACCEPT DONE 1 2 3 4 5 6 7 8
  6. 6. The Reality @jimmysjolund
  7. 7. Daily sync meetings @jimmysjolund BACKLOG NEXT WIP ACCEPT DONE 1 2 3 4 5 6 7 8
  8. 8. Daily sync meetings @jimmysjolund BACKLOG NEXT WIP ACCEPT DONE 1 2 3 4 5 6 7 8
  9. 9. Interruptions @jimmysjolund
  10. 10. Protect the team @jimmysjolund
  11. 11. Automation @jimmysjolund Stage Prod Stage Prod
  12. 12. Automation @jimmysjolund Stage Prod Stage Prod
  13. 13. Feedback & Retrospectives @jimmysjolund
  14. 14. How did it go? @jimmysjolund ‘Best week ever!’ Focus! Prioritization. Stop starting, start finishing. ‘WIP creep’ Happy customer Happy team Transparency is scary. Old habits Start small, show success, spread.

×