Alfredo Moscardini keynote — LeanForum 2019 (12/12/2019)
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Полная версия презентации доклада профессора Альфредо Москардини “Учимся распознавать «нездоровые» организации”
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Alfredo Moscardini keynote — LeanForum 2019 (12/12/2019)
- 1. LEARNING TO RECOGNISE UNHEALTHY ORGANISATIONS Professor Alfredo Moscardini BPI Ukraine
- 3. THE PROBLEM WITH MY SON Lazy Stubborn Unappreciative Wasting his life Stupid Gets what he deserves
- 4. There is a problem here I am blaming my son for many things Am I solving the problem – NO I must justify my actions. ANALYSIS
- 5. THE PROBLEM WITH MY SON HOW I VIEWED MYSELF Good Dad Supported the family Wanted the best Fair Knew what was best Had to be strict to be firm
- 6. An act contrary to what I feel I should do for another is called an act of self- betrayal When you betray yourself. you begin to see the world in a way that justifies your self-betrayal When you see a self -justifying world, your view of reality becomes distorted. When you betray yourself, you enter the BOX Self Betrayal Self Deception
- 7. How I view myself Good Dad Supported the family Wanted the best Fair Knew what was best Had to be strict to be firm How I perceive my son Lazy stubborn Unappreciative Wasting his life Stupid Gets what he deserves BEHAVIOUR Provide the help and support to my son CHOICE Betray it (self deception) Honour it
- 8. She saw others as people Behaviour Sitting next to empty seat Observing other passengers Reading the paper I saw myself and others in a distorted way I viewed others as objects OUT of the BOXIN the BOX
- 9. Over time, certain boxes become characteristic and you carry then with you By being in the BOX, you provoke others to be in their own BOXES PERSISTENCE OF BOXES
- 10. A GOOD COMPANY IS ONE THAT RUNS LIKE A WELL OILED MACHINE
- 11. • Mechanical parts are independent; • Mechanical parts are interchangeable; • Created for a specific purpose; • Inanimate ( no learning); • Changes need to be imposed from outside; • Reactive not proactive. PROBLEMS WITH MECHANICAL METAPHOR
- 12. A GOOD COMPANY IS ONE THAT RUNS LIKE A LIVING SYSTEM
- 13. • Are adaptable to different purposes; • Animate (can definitely learn); • Changes can come from within; • Proactive not reactive. ADVANTAGES FOR THE SYSTEMS METAPHOR
- 14. COMPANIES ARE LIVING ORGANISMS Germs destroy health and are very infectious For a company to be healthy we must control the germs Identify at source and prevent.
- 15. How I view myself Victim Hardworking Important Fair Sensitive Good Manager Good Worker How I perceive workers Lazy Inconsiderate Unappreciative Insensitive Stupid Bad Workers BEHAVIOUR Provide support to the workers CHOICE Betray it (self deception) Honour it
- 16. SELF PERPETUATING SET OF BOXES
- 17. How I view myself Victim Hardworking Important Fair Sensitive Good Manager Good Worker Lack of commitment How I perceive workers Lazy Inconsiderate Unappreciative Insensitive Stupid Bad Workers Consequences Lack of Engagement Lack of Motivation Troublemaking Stress Poor Teamwork Bad Attitude Lack of Trust CommunicationProblems Misalignment BEHAVIOUR Provide support to the workers CHOICE Betray it (self deception) Honour it
- 18. There is a germ infecting the company which is spreading and stopping it operate efficiently. The germ is “self deception” Self – deception is when you cannot blame your self so you out your self in a box which insulates you from responsibility. This box can look like this A MAJOR CONTRIBUTION TO MANAGEMENT FAILURE IS YOU – THE MANAGERS
- 19. What is the purpose of management – to get results You can’t focus on results when you are focussing on yourself (in the Box) When you blame, you blame because of Yourself not of others Recognise when others are in a Box WITHOUT blaming them People choose to follow leaders who are outside the Box SUMMARY OF THE PROBLEM
- 20. HOW DOES ONE GET OUT OF THE BOX? Changing your behaviour Trying to change others Trying to ”cope with others” Communication Implementing new skills and techniques Leaving the problem NO Recognising that it exists You get out of the BOX as soon as you stop resisting other PEOPLE Stop blaming other people to hide your own failings Look to help other people Recognising that the other box contains people not objects YES
- 21. 1. Don’t try and be perfect – try to be BETTER 2. Don’t use words such as the BOX with people who don’t already know – Use the principles in your own life 3. Don’t look for other people’s BOXES – look for your own 4. Don’t accuse others of being in a BOX. Try and stay out of your own 5. Don’t give up when you discover you are in a BOX – keep trying 6. Don’t deny when you have been in a BOX. Apologise and move on 7. Don’t focus on what others are doing wrong. Focus on what you can do right to help 8. Don’t worry whether others are helping you. Worry whether you are helping others EIGHT DON’TS FOR A GOOD MANAGER
- 22. CONCLUSION I have shown that it is easy to fall into the trap of Self-deception This can have bad consequences for yourself and for the company. Boxes spread quickly through a company causing breakdown in trust It is easy to escape your box TREAT PEOPLE AS PEOPLE.