Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

EVSM for Office and Services

974 views

Published on

Published in: Business, Technology
  • Be the first to comment

EVSM for Office and Services

  1. 1. Enterprise Value Stream Mapping For the Office and Services Presented by: Mike Boucher, V.P. Client Services, Lean Advisors, Inc. Copyright ©2013 Lean Advisors Inc.
  2. 2. Objectives  Apply Lean in an Office / Admin environment.  The structure of a Enterprise Value Stream Map (EVSM)  Why Lean is critical in Administrative & Service environments.  How EVSM helps to identify & drive change  Key tasks / roles for Senior Leaders in successful VSM projects.  How EVSM initiatives generate results that are strategically important Copyright ©2013 Lean Advisors Inc.
  3. 3. Objectives  Our Experience includes:       Traditional Manufacturing Healthcare Education Government Retail Financial  All of these sectors rely on office & administrative processes to be successful – but these areas are often overlooked or misunderstood Copyright ©2013 Lean Advisors Inc.
  4. 4. Defining Lean  Lean is a simple strategy that focuses on the elimination of waste, variation, and work imbalance.  Each step must create Value for the Customer.  It is a way of life! Copyright ©2013 Lean Advisors Inc.
  5. 5. Principles Of Lean Specify Value 1 Seek 5 Perfection 2 Lean 4 3 Map The Flow Of Value Make Value Flow Pull From The Customer Copyright ©2013 Lean Advisors Inc.
  6. 6. Lean Transformation Model Lean Management System Lean Culture Drives Sustainability STRATEGIC PLAN & LEAN FOUNDATIONS (HOSHIN) Identify Value Streams Identify Lean Champions Value Stream Mapping Transfer Lean Knowledge Structured Change Plan Cross Functional Engagement Kaizen Recognize & Reward LEAN ENTERPRISE Copyright ©2013 Lean Advisors Inc.
  7. 7. Structure of EVSM™  Enterprise Value Stream Mapping™ is a Lean tool that provides a detailed understanding of the end-toend process capturing both Value add and Non-Value add activities as well as formal and informal information and communication flows. Copyright ©2013 Lean Advisors Inc.
  8. 8. Enterprise Mapping Perspective  Where should we start?  What does Enterprise Value Stream Mapping™ inside the 4 walls of the organization really mean?  What does „End-to-End‟ mean? Kaizen Kaizen Request Client Administration & Office through to Producing the Request and Billing Copyright ©2013 Lean Advisors Inc.
  9. 9. Who Owns The Value Stream?  Work is often organized by functional – department priorities not always (rarely) aligned  This is particularly true in Administrative / Office environments  Work often moves between departments and functions  It‟s unusual to find one person responsible for end-to-end improvement Copyright ©2013 Lean Advisors Inc.
  10. 10. Structure of EVSM™ Current State Understanding the Current State Future State Designing a Future State Current State Map Develop Implementation Plan Future State Map Implementation Plan Develop a plan to achieve the future state Identify “Product” Families Set Strategic Plan – Select Critical VSs Copyright ©2013 Lean Advisors Inc.
  11. 11. “Product” Families in an Office  Product Families  Identifying “Product” Families is critical and fundamental to Enterprise Value Stream Mapping™.  Group products, transactions and other types of deliverables that follow a similar pathway - sharing and competing for the same resources. Defines the Value Streams  It is also important to identify processing steps supporting multiple Value Streams. A Shared Resource.  Developing a “Product” Family Matrix can be a difficult exercise because it challenges the way we normally view our operations. Copyright ©2013 Lean Advisors Inc.
  12. 12. Identify “Product” Families 1 2 3 4 5 6 A X X X X B X X X X X X X 8 9 X C 7 10 X X X D X X X X X E X X X X X F X X X X X X G X X X X X X Copyright ©2013 Lean Advisors Inc.
  13. 13. Office Products & Service  Office Products and Services include:             Hiring Payroll Accounts Receivable / Payable Engineering Design Procurement Customer Service Order Processing Scheduling Financial reporting Data processing / entry Productivity & Performance reporting Etc. Copyright ©2013 Lean Advisors Inc.
  14. 14. Who are the Customers?  From a Lean perspective we consider the Customer as the end user of the Product or Service we provide.  In many office environments, it may be difficult to understand who the customer is.  Office operations often satisfy a multitude of both internal and external customers.  Who prioritizes the work?     The person doing the job? The person who screams the loudest? The person with the most authority? The Value Stream - end to end system(s) Copyright ©2013 Lean Advisors Inc.
  15. 15. Leadership Roles Directors Business Strategy for Selecting Value Streams Executives Strategy & Goal Deployment Drivers Lean Improvement Initiatives Middle Managers Plans & Projects Value Stream Performance Doers Kaizen Projects Process Owners Project Leaders SMEs, Staff Problem Solving & Implementation Process Performance Copyright ©2013 Lean Advisors Inc.
  16. 16. What Impedes Success – No Time  Legend : Red – Not available Black – Possibly Available January May September February June October March July November April August December  Continuous Improvement??? Copyright ©2013 Lean Advisors Inc.
  17. 17. Factors for Successful EVSM Implementation  Value Stream selection linked to a strategic goals  Charters documents that clearly identifies roles, responsibilities, scope of work and expected deliverables  Senior Leadership MUST support     System thinking Introduce the right performance metrics Give teams the responsibility and authority to drive change Be available to remove roadblocks Copyright ©2013 Lean Advisors Inc.
  18. 18. Key to Success Execution Passion 6 Month Cycle Develop Current State Future State Implementation Map Map Plan Plan Knowledge Copyright ©2013 Lean Advisors Inc.
  19. 19. THANK YOU ALL FOR JOINING US TODAY! Contact Us: Lean Advisors, Inc. Phone: 877.778.6413 Email: corp@leanadvisors.com Website: www.leanadvisors.com Copyright ©2013 Lean Advisors Inc.

×