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Managing my boss

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Managing Your Boss
Digicel
July, 2016

Published in: Business
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Managing my boss

  1. 1. Managing Your Manager 7/28/2016 www.LTSemaj.com 1 Leahcim Semaj, PhD July 2016
  2. 2. Dr. Leahcim Semaj Chief Ideator & Resultant The JobBank/ Above or Beyond 7/28/2016 2 Keep In Touch!
  3. 3. Why? 7/28/2016 www.LTSemaj.com 3
  4. 4. www.LTSemaj.com 4 The Next Level: 4 Management Styles Low Task High Relationship COLLABORATION High Task High Relationship INFLUENCE High Task Low Relationship DIRECTION Low Task Low Relationship DELEGATION 7/28/2016
  5. 5. 7/28/2016 www.LTSemaj.com 5
  6. 6. The Exec Assistant Prayer 7/28/2016 www.LTSemaj.com 6
  7. 7. What is Managing Your Boss 7/28/2016 www.LTSemaj.com 7
  8. 8. Before you manage Your Boss 7/28/2016 www.LTSemaj.com 8
  9. 9. Before You Manage Your Boss 7/28/2016 www.LTSemaj.com 9
  10. 10. Before You Manage Your Boss 7/28/2016 www.LTSemaj.com 10
  11. 11. 7/28/2016 www.LTSemaj.com 11
  12. 12. 7/28/2016 www.LTSemaj.com 12
  13. 13. 7/28/2016 www.LTSemaj.com 13
  14. 14. 7/28/2016 www.LTSemaj.com 14
  15. 15. 7/28/2016 www.LTSemaj.com 15
  16. 16. Managing Up 7/28/2016 www.LTSemaj.com 16
  17. 17. You Are In charge 7/28/2016 www.LTSemaj.com 17
  18. 18. Relationship Management 7/28/2016 www.LTSemaj.com 18
  19. 19. Customer #1 7/28/2016 www.LTSemaj.com 19
  20. 20. Build on Strengths, Compensate for Weaknesses 7/28/2016 www.LTSemaj.com 20
  21. 21. Manage Your Performance 7/28/2016 www.LTSemaj.com 21
  22. 22. "Wait, I should be managing my boss? • But they manage me!" Indeed! • You’ve heard of managing your teammates, managing your stress, managing your time but who ever heard of managing your boss? • Interestingly ink has been spilled to define this concept. • The fact remains that some managers and bosses are shoved into positions without skill or training while others just have bad personalities; but, don’t despair, they can be dealt with. • If your boss falls into that 'bad manager' category then don't despair. • Perhaps a paradigm shift is what you need. • There are things that can be done to remedy this relationship so that it doesn't begin to damage your productivity or the morale of your team mates. 7/28/2016 www.LTSemaj.com 22
  23. 23. Here are some techniques •that can be involved in managing a bad boss or just managing your manager: 7/28/2016 www.LTSemaj.com 23
  24. 24. 1) Diagnose the problem •This was cited by research from Georgetown University's McDonough School of Business, which found that incivility is a major cause of disagreements between workers, and can lead to tension between managers and their direct reports. •The researchers also pointed to workload as a significant cause of the stress that leads to incivility and poor working relationships between managers and employees. 7/28/2016 www.LTSemaj.com 24
  25. 25. There's no such thing as the ultimate bad boss. • Often, a poor relationship with a manager will come down to a very few fundamental disagreements, along with a range of personal attitudes that cloud this disagreement. • At the same time, 'bad' managers can cover a spectrum of different behaviours. • A micromanager, for example, presents a completely different issue to a manager who is hands-off to the point where they don't provide support or guidance. • Again, this is why it's so important to diagnose what makes your boss 'bad'. 7/28/2016 www.LTSemaj.com 25
  26. 26. 2) Focus on your communication skills/ Talk it out •The Australian Workplace Relationships Survey revealed that communication and other soft skills are among the most fundamental to healthy workplace relationships, but also the most lacking. •This is despite 84% stating that communication and the ability to build positive relationships was important for their success in the workplace. 7/28/2016 www.LTSemaj.com 26
  27. 27. Over-communicate if you have to. • Give updates. • Even if you think your boss knows what's going on, update her with what you're seeing. • Talk about your progress, new data you're discovering that could improve the outcome, and, of course, the potential challenges. • You can even put structure around this by implementing something dead simple like “Jane doe did, the 2pm report.” It's a weekly update that takes 15 minutes to write and 5 minutes to read--no more. 7/28/2016 www.LTSemaj.com 27
  28. 28. 2 Way Street • Just as your bosses are accountable for managing you, you are responsible for managing them. • Chances are your boss will be impressed and will want to work with you on revising the plan, empowering you to continue doing good work. • How often have you heard that something as simple as better communication can offset the potentially damaging effects of a poor manager. • Only 58 per cent of respondents felt they have the ability to remain positive in the face of adversity. • The research also pointed to the closely related factor of personal resilience. 7/28/2016 www.LTSemaj.com 28
  29. 29. According to the authors, •only 58% of respondents felt they have the ability to take control of the situation and remain positive in the face of adversity. •According to the researchers, developing these qualities requires managers to invest in their own skill set, through short courses and professional training that will help them build their own skill sets. 7/28/2016 www.LTSemaj.com 29
  30. 30. Additional skills to communicating with your boss are: • Know what you need. • You cannot expect your manager to instinctively know what you need to perform your job to the best of your ability — especially if you haven’t yet figured it out yourself. • Make a list of the tools and supportive measures you require and share that list with your manager. • Any decent manager will be relieved to be freed of the need to guess, whether fulfilling your entire list is possible or not. 7/28/2016 www.LTSemaj.com 30
  31. 31. Make your intentions clear. •Let your manager know, during your interview or as soon as possible after you are hired, in words or actions or both, that under no circumstances are you willing to break the law or violate a Pharmacist’s Code of Ethics, and express any moral objections you may have in regard to specific job duties. 7/28/2016 www.LTSemaj.com 31
  32. 32. 3. Own the Problem • Don't avoid the problems, tackle them head-on. • Face the facts and don't let your emotions get in the way. • If things aren't going according to plan, that's OK as long as you're actively communicating the challenges and what you plan to do about them. • What's not OK is waiting until it's time to report on progress to say that something came up so you couldn't get the job done. • Ironically, some transit systems have a campaign that's fitting here: “If you see something, say something.” • While the transit authority is focused on public safety, at work this slogan speaks to overcoming obstacles before it's too late. 7/28/2016 www.LTSemaj.com 32
  33. 33. 4. Anticipate • Sometimes you have to just look to the future and anticipate what may happen. • Pull out that crystal ball called a "gut instinct" and mix it with some due diligence to anticipate what may happen that could derail your plan. • Don't be afraid to be wrong or to bring up something that might have an adverse impact. • Undoubtedly, something will come up to partially thwart your progress--but it's better to anticipate these things than to let them smack you in the face. 7/28/2016 www.LTSemaj.com 33
  34. 34. Once you have a sense of potential challenges, •develop a plan for what you're going to do about them. •Play out different scenarios and have an opinion about what will happen and what your recommendation will be. •Then, communicate it. 7/28/2016 www.LTSemaj.com 34
  35. 35. 5. Model the behaviour you want to see from a manager •This last step is perhaps the hardest when you are trying to deal with a bad manager - build a culture around you which discourages the negative behaviour you are seeing from your manager. •After all, bad bosses don't occur in isolation, and their behaviour will already be shaping the company as a whole. 7/28/2016 www.LTSemaj.com 35
  36. 36. Research from Georgetown University • found the main reason for middle managers to behave in an uncivil way is because they have experienced the same behaviour from their superiors. • In this way, a bad boss quickly sets the tone for the organization as a whole and shapes the entire business. • Addressing this cultural aspect requires taking the opposite approach, and actively modeling the behaviour that you want to see from your boss. • After all, company culture is a two-way street that shapes the behaviour of everyone in the business, including those in management roles. 7/28/2016 www.LTSemaj.com 36
  37. 37. Sometimes you just have to: •Give and take. •If you expect your manager to cut you occasional slack, be prepared to return the favor. •You cannot hold your manager to a higher standard than the one your manager observes or the one you follow yourself. 7/28/2016 www.LTSemaj.com 37
  38. 38. Get over it and move on. •At times you just have to be the bigger person, as much as it hurts. •If you can’t get over it, take a deep breath, march into your manager’s office and hash it out. 7/28/2016 www.LTSemaj.com 38
  39. 39. Get Human Resource involved to mediate, if you have to. •Don’t fool yourself into thinking a broken relationship with your manager won’t affect your ability to care for your clients. 7/28/2016 www.LTSemaj.com 39
  40. 40. Conceptually, this is quite simple. •However, it does represent a new paradigm of action for most individuals walking the halls of today's companies. •The biggest shift for many people will be the adoption of proactivity as their default behavior. •Let me be clear, the concept of "managing up" is not about reporting lines or matrices, it's about responsibility and ownership-taking responsibility for communicating what's happening and owning the process of getting something done. 7/28/2016 www.LTSemaj.com 40
  41. 41. References •Managing Your Boss - Emeka Anazia •Emeka Anazia, ACIPM, MITD, MAHRD, MATD Nigeria Civil Aviation Authority Workshop 7/28/2016 www.LTSemaj.com 41
  42. 42. 7/28/2016 www.LTSemaj.com 42

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