Can Cloud base Hosted PBX for 24×7 Services?
Today, customers are judging business organizations based on methodologies that support interaction.
This is making organizations focus on 24×7 business availability. This idea was first conceived years ago
when business firms were on the threshold of entering the era of global business. Round the clock
availability was elemental to attend perfection calls from customers that fall in different time zones
How the age of Hosted PBX was services drift? At that time, the only systems business phone was
sustained only by luxury business organizations. It was then that these organizations were able to frame
the “big business image” for themselves in the minds of your customers. To achieve that level of
success, even small business organizations were inclined towards the use of these systems. However,
capital spending in the creation and maintenance of the IP PBX business premises were quite massive
and usually are not included in the budget. Even if you could set the channel, operating expenses add up
to a hefty amount.
Hosted PBX is not true “systems” of meaning that organizations need to keep up on your website and
manage the office full functionality. More specifically, these services are delivered through a remote
server. Almost all the hardware is in place for the service provider and all connections are made by
them. The user is assigned only access to a switch box from anywhere. This interface is used to manage
all system configurations.
Mobility is a great benefit to provide Hosted PBX services for small business use. The only
requirement of the end user’s PC or compatible mobile phone with internet access, in general, 3G or Wi-
Fi. For PC, a software-based phone can be used for calling. For mobile phone, a mobile dialer to
download, set up and use to make and receive calls. These mobile devices with the cloud have made it
possible for small business organizations to attach the label “services 24×7” with their toll free number.
Soft switch is used to configure the system. Adjustments can be made to efficiently manage calls at
different times of day. Although changes of office are fixed for 7 or 8 hours of work, employees may be
available to attend customer calls at any time. While using mobile extensions, extension numbers can be
prioritized in different environments. These can be set through the hunting call, ringing or simultaneous
rotation and the call can be directed to employees as specified.
If the incoming call traffic is too high and all extensions are busy, the caller can be placed in a queue.
Music tends to keep him waiting any longer. If during that time, he intends to leave the call, he can still
leave a voice mail inquiry. If the caller leaves a message, call log are kept out for missed calls. These
prospects can be called back at a later time. Therefore, the various features provided by hosted PBX
services can help even the small business organizations in projecting a big image and in the fulfillment of
the promise or 24×7 services.
For more information about how Voice Broadcasting, hosted predictive dialer, call center management
software, auto dialer, Hosted IVR, Cloud based Auto Dialer and IVR software may work for your small
business visit the LeadsRain.com