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C to the power of 4


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For use in my Fall 2012 MGT 301 class to support Chapt 12 on Organizational Culture and Change. Fort Hays State University

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C to the power of 4

  1. 1. Tools in a time of churning white surf Asst. Prof. James (Skip) Ward Department of Management and Marketing Asst. Prof. Yaprak Dalat Ward Department of Education/Advanced Education Programs
  2. 2.  Change Communication Customer Service Collaboration 2
  3. 3. o (12 minutes) When have you taken the view of the mice? What was your cheese? And….? 3
  4. 4. The model was developed by the Swedishpsychologist, Claes Janssen, in the late60s and early 70s as part of hisgroundbreaking research on the dynamicsof change. 4
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  6. 6. 1 2 List the changes you have heard about today. Assign a number to how you feel- Box 1, 2, 3 or 4.3 4 Now the hard part, if you are in 3 or 4 what are you going to do about it? 6
  7. 7. Chris Argyris (b. 1923) is an businesstheorist, Professor Emeritus at HarvardHe is commonly known for seminal workin the area of "Learning Organizations". 7
  8. 8. Think about a time you tookaction and later discoveredyou were wrong! Using theLadder of Inference tool, wheredid you go wrong? What couldyou have done differently? 8
  9. 9. Double loop learning uses feedback from past actions toquestion assumptions underlying current views. 9
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  13. 13. Look at the wordsthat do contributeto change. Thinkof examples ofwhere you said orheard these wordsspoken. How didthat make you feel? 13
  14. 14.  Who are your customers? /customer-service-fundamentals 14
  15. 15. Successful collaboration depends on _____. Individually, we are one drop. Together, we are an ocean." - Ryunosuke Satoro "Alone we can do so little; together we can do so much." - Helen Keller "Few things in life are less efficient than a group of people trying to write a sentence. The advantage of this method is that you end up with something for which you will not be personally blamed." - Scott Adams 15
  16. 16.  "The purpose of life is to collaborate for a common cause; the problem is nobody seems to know what it is." - Gerhard Gschwandtner "Gettin good players is easy. Gettin em to play together is the hard part." - Casey Stengel 16
  17. 17. Think of a time someone you knowfailed to be accountable for theiractions or lack of actions. To whatextent did they blame others ormake excuses? What caused themto finally own the problem? Whydid they change and becomeaccountable? Or did they just liveoutside of reality?! 17
  18. 18.  rker/the-change-twins-13342092 18
  19. 19. What were your ahaaa moments?