Recent accolades demonstrate our commitment to earning the highly regarded service category. We are proud of the culture we have created that fosters a focus on service. That focus has earned us more than 65 JD Power Awards, including recent award for “Retail Sales Satisfaction”. In addition we earned for the second year running recognition as one of the World’s Most Ethical Companies by Ethisphere Magazine. “ My Trusted Brand” is one of the Challenger Strategies deployed in 2011. T-Mobile needs to do several things every day: Make sure devices are ready to work the first time, and every time. Offer support for those devices. Explain everything that consumers can do on the phones. Don’t surprise customers along the way (with unexpected changes, bill shock, etc.).
We look at networks and coverage differently. For example, Wi-Fi calling allows you to use the WLAN infrastructure you have already invested in to make calls without decrementing minutes on your plan. We also understand that today’s workforce is more mobile than ever, across office campuses, working from home, telecommuting, or on the road. We have developed solutions that meet the needs of these varied mobile work styles and deliver productivity as well as savings. We pride ourselves in the relationships we have with our customers. It is a true partnership that is grounded in our desire and commitment to serve our customers better than any other provider. And finally T-Mobile is all about delivering value. When we look at technology, we look at how it can deliver value to our customers, like Wi-Fi Calling than can reduce wireless costs. We don’t stop there, we also look at pricing differently. How can we deliver pricing that not only delivers savings but also delivers predictability and simplifies wireless management. All of which are important value adds for our customers.
The reality of coverage among the major carriers is that our networks are comparable. POPS coverage: ATT – 304 million Sprint – 304 million Verizon – 300 million T-Mobile -289 million
T-Mobile offers the most popular Operating Systems and the latest devices on each.
Why T Mobile For Small Business
Why T-Mobile for Small Business? Confidential and Proprietary Information of T-Mobile USA 1
T-Mobile USA Aspires… To be America’s most highly-rated service companyAward-winning customer serviceDeploy the “My Trusted Brand” strategyEasy-to-use products and servicesStraight-forward, competitive pricingTechnology innovationA corporate culture entrenched in service T-Mobile Internal Use Only
We Are a LeadingWireless Service Provider Customers 33 million T-Mobile USA subscribers Approximately $18.7 billion in service revenue for 2010 Network Domestic reach with 309 million POPs T-Mobile is America’s largest 4G network* One of the largest carrier-class Wi-Fi broadband networks Products & Service First major U.S. carrier to offer voice services over Wi-Fi Nationally-recognized customer service *T-Mobile’s HSPA+ 4G network is not available everywhere. See coverage details at T-Mobile.com T-Mobile Internal Use Only
T-Mobile’s Small Business SolutionsRate Plans Simple and flexible rate plans – great value!Products and Services Business class products • Devices – 25 leading 4G devices in 2011 plus smartphone products starting at $99 • Services – Wi-Fi calling, International, Messaging, and moreNetwork 4G network • 200 million pops with 140 million pops to be covered by 42 mbps speeds in 2011
We Offer A Unique Approach toMobility Solutions Looking at Network & Coverage Differently National and global network designed to deliver productivity and reduce wireless costs Addressing Today’s Workforce Needs Features and services to stay connected and informed wherever business happens Partnering With Customers Service-oriented account teams to make it easier for you to do business Delivering Unique Cost Control Solutions Comprehensive, flexible and scalable pricing options plus Wi-Fi Calling to help reduce enterprise mobility costs T-Mobile Internal Use Only
Our Network Rivals Other Major Carriers T-Mobile map applies to postpaid service only. Certain services not available in all areas included in map. Competitive maps reflect voice coverage as shown on respective web sites as of 12/1/09. T-Mobile Internal Use Only P age 6
We Have America’s Largest 4G Network Delivering Blazing Speeds And it’s on the move across the nation…our 4G network already covers 200 million POPS in over 100 markets! *T-Mobile’s 4G network is not available in all locations. See coverage details at T-Mobile.com T-Mobile Internal Use Only
We Have Unique Advantages That Deliver Real Value Wi-Fi Calling – The first major U.S. Carrier to offer Wi-Fi Calling • Improve coverage – coverage anywhere worldwide when users access Wi-Fi network • Control wireless mobility costs by placing calls over Wi-Fi1 o Calls over Wi-Fi will not decrement domestic billable minutes o Helps reduce international calling costs while traveling abroad • Converge office phone functionality and wireless to lower telecom operating/capital costs International Ties – Leverage Deutsche Telekom relationship • Robust roaming partner network • Discounted calling costs on DT footprint Unlimited Plans –flat rate plans that no other major carrier can beat2 • Affordable unlimited voice • Predictable monthly wireless costs • Simplified billing management1 No charge with a minimum size commitment and applied to converged device2 Claim based on comparison of monthly charges for T-Mobiles Even More for BusinessSM plan against 5-line cost of comparable post-paid unlimited voice plans offeredby AT&T and Verizon; does not include taxes and fees or cost of phone. Plan features, service limitations, and requirements may vary among carriers. Data obtainedfrom AT&T and Verizon websites as of January 2010. T-Mobile Internal Use Only
We Offer the Latest in Smart Phones Gal axy S 4G Bl ac kBer r y ® Bol dTM 9780 HTC HD7 MyTouc hTM 4G LG Opt i m TTM us Bl ac kBer r y ® Bol dTM9700 w t h W - Fi Cal l i ng i i HTC HD2 T- Mobi l e® G2 ™ w t h i Googl e TM Bl ac kber r y ® Cur ve TM 8520 T-Mobile Internal Use Only P age 9
Why T-Mobile is the Right Choice Exceptional, Part of a Network Dedicated Large Global CoverageExceptional, Account Organization and QualityDedicated ServiceAccountService America’s A Focus Easy-to- Largest 4G On Value Deploy Network Solutions T-Mobile Internal Use Only