Clifford marks v1 2 20-13 by LDW Group LLC

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Clifford marks v1 2 20-13 by LDW Group LLC

  1. 1. Clifford Marks 206 Livingstone Falls Dr. Apt. #211 Charlotte, NC 28217 Improving Performance | Impacting Society | Inspiring Positive Change (330) 990-7518marks.clifford@yahoo.com OVERVIEW Highly motivated and resourceful customer service professional and entrepreneur with extensive experience in client engagement and community involvement. EDUCATION 2008 – Present University of Akron, Akron, OH – Business Administration, Sophomore Status 2007 Firestone High School, Akron, OH – High School Diploma EXPERIENCE Inbound Banker Specialist FirstMerit Bank NA, Akron, OH (2010 – 2013) Worked in a fast-paced business environment; handled high volume of incoming phone calls from customers while directing sales opportunities to assigned internal specialists. Gained significant knowledge of bank procedures and products in order to provide recommendations to callers. Conducted limited research for customers. Listened carefully to customers to resolve issues and defuse elevated concerns; referred unresolved grievances to designated departments for future investigation.. Met weekly in small and large teams to discuss common customer-related problems and determine resolutions, and to learn of company updates including new products and services.  Selected to serve as a member on the enterprise-wide “You First Customer” team which was charged with developing ideas to make the customerCOMPETENCIES experience stellar.  Achieved “Customer Experience Award” and “Improved Customer ServiceCustomer Service Award, 2011Excellent Communication PresidentSkills IOE, Akron, OH (2010 – Present) Created as a promotion and marketing company that services small businessCritical Thinking awareness, aspiring entrepreneurs and individuals with creative talents. Experienced in direct promotion and marketing toward targeting ages group between 14 to 30.Organization and IOE consults, strategizes and executes from formal to social event planning. Being aAttention To Detail company that gives back to the community, IOE partnered with Akron Neighborhood Trust, an organization built to bring the communities together, to create programsMarketing, Promotion and and resources for the communities in their local community learning centers (CLC).Event Planning IOE promotes positive change through entertainment.Public Speaking StockerMicrosoft Office Walmart, Montrose, OH (2009 – 2010) As a 3rd shift team member, responsible for stocking shelves, racks, case s, bins and tables in multiple departments with new and transferred merchandise; cleaned display cases and aisles. Consistently met deadlines and often completed nightly workload assignments ahead of schedule. Assisted other team members with stocking tasks when needed. Conducted product inventory when requested.  Awarded “Perfect Attendance” certificate Country Club Attendant Fairlawn Country Club, Akron, OH (2005 – 2007) Responsible for providing food and beverage services to members. Maintained high quality standards of the Club including greeting and knowing members by names and attending to their needs; assisted members/guests with securing other club services during their visit. Served at special club events when needed.

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