Twitter 101

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Twitter 101

  1. 1. Communicators, Consider Twitter By the end of the year, 80% of companies plan Tweet: 140 characters or lessto use social media for customer service. On the @: Sends a tweet directly to another consumer side, 62% of customers have already twitter user (public) used social media for customer service issues. Gartner predicts one billion users will be on DM: Sends a tweet directly to another social networks by the end of 2012. twitter user (private) RT: Retweet someones tweet Your ability to serve your customers, in the channels they wish to be served in, is critical to Hashtags: The # symbol is used to mark your business success. keywords or topics  Find interesting Tweets  Connect with like-mindedhttp://mashable.com/2012/09/29/social-media- professionals better-customer-service/  Virtually attend conferences and events without leaving your office http://mashable.com/guidebook/twitter/ #awclbkbiz1012 @kaleydaniel, @ldlowhttp://www.slideshare.net/PRsarahevans/sevan @awclubbock s-strategy-getting-started-with-twitter

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