Production floor employee communications 2012


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Engaging the front line, or non-desk employees can be a challenge. This case study shares best practices in a manufacturing setting using the power of PDP's internal communication tools.

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Production floor employee communications 2012

  1. 1. ENGAGINGPRODUCTION PRODUCTIONHOW TO ENGAGEFLOOREMPLOYEESFLOOREMPLOYEESUsing the Power ofInternal Communications Using the Power of Internal Communications A CASE STUDY
  2. 2. How to Engage Production Floor EmployeesCase Study• Communication is key to engaging front-line employees, to inspiring their best work.• But, communicating with the front line is a challenge!
  3. 3. First Remove FrictionDefinition of Friction• ANYTHING that prevents complete understanding between parties – Friction exists at a number of levels between people and roles – Friction makes it harder to align staff to strategy and keep employees engaged.
  4. 4. Remove FrictionCauses of Friction
  5. 5. How to Engage Production FloorEmployees – A Case Study The nine-minute audio clip can be downloaded here. This U.S. metal manufacturer has established superior communication with front line employees. HOW?
  6. 6. Case Study: How to Engage ProductionFloor EmployeesTouchscreen Kiosks• 12 kiosks are installed throughout the facility.• In offices areas and on the production floor. – Eases access to information – No mouse or keyboard – No friction!
  7. 7. Case Study: How to Engage ProductionFloor EmployeesAn Editorial Board Drives Content• Leadership, Sales, HR, Engineeri ng, Production represented on board• Meets once a week for 15 minutes – Most fun meeting of the week!• All members share story ideas on topics of interest.
  8. 8. Case Study: How to Engage ProductionFloor EmployeesWeekly Newspaper using PDP Tools• Content is published in a weekly digital newspaper – Displayed on kiosks• Topics include: – Safety – Quality – Human Interest – HR – Welcome new employees, visitors• Stopped the rumor mill!
  9. 9. Case Study: How to Engage ProductionFloor EmployeesPDP Analytics• JMP reviews weekly readership reports: – Total reads – Average read time • (in seconds) – Average reads per article – Reads per Employee• Drives effectiveness of content
  10. 10. Case Study: How to Engage ProductionFloor EmployeesReal Time Metrics Shared using PDP Tools• Data is accessible on PCs as well as the touchscreen kiosks.
  11. 11. Case Study: How to Engage ProductionFloor EmployeesDigital Display of Real Time Metrics• Metrics communicated at JMP: – Defects by Customer – Production – Defects reported Internally – On time – Scrap in Dollars Target View• Archery target metaphor makes data easy to understand
  12. 12. Case Study: How to Engage ProductionFloor EmployeesDigital Display of Real Time Metrics• Trend views of on each metric• View granularities of day, week, month, qu arter, year• Each zone in a target is set to encourage improvement Time Series View• Data fields provide additional detail to frontline
  13. 13. Case Study: How to Engage ProductionFloor EmployeesAnalytics• Analytics provided on each data point accessed in system• These reports guide leaders as they communicate metrics and initiatives with the employees
  14. 14. Testimonials“We have had the PDP product in our facility for three years now and it has had a significant impact onour culture and ability to evaluate organizational performance.” – CEO"The paper really gets the word out. I look forward to reading it every Friday morning. Even when theeconomy wasnt doing so well it was great to read how the company was responding." – ClientCompany Engineer"I think PDP has helped people to gain knowledge on whats going on. Its a really neat system tohave." – Manufacturing Frontline Employee"I really feel like were getting more information. The paper really helps weed out some of the rumorstoo." – Manufacturing Frontline Employee"You definitely know where to find everyone on Friday mornings. First thing people do is check thekiosk. There also seems to be a different air and feeling within the walls." – Vice President"Its interesting to see what goes on throughout the organization since we cant always talk to eachother on a one-on-one basis." – Frontline employee“I think this is an excellent user friendly communication system.” – Quality Manager
  15. 15. Engage Shop Floor Employees!Using the Power of Internal Communications 866-737-4894