Improving Sourcing through IT Service Management


Published on

Published in: Technology, Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Improving Sourcing through IT Service Management

  1. 1.
  2. 2. “ <br />IT departments must shift their function from managing servers, networks, and software applications to delivering IT services.<br />”<br />How IT transformation can ensure sourcing success:<br />Service Provider Advantages<br />1<br />Multiple Provider Advantages<br />2<br />Key to Successful Service Brokering<br />3<br />Selecting and Managing Service Providers<br />4<br />ITSM Best Practices<br />5<br />
  3. 3. 1<br />Service Provider Advantages<br />{<br />}<br /> •  Implementing new technological developments<br /> • Exploiting competitive pricing<br /> • Reducing internal overhead costs while improving the quality of IT services to the organization<br />
  4. 4. 2<br />Multiple Providers<br />“ <br />IT departments can be more efficient and effective by using multiple service providers to deliver required services. <br />To gain a competitive advantage, companies retain certain IT services internally and employ best-of-breed service providers. <br />”<br />
  5. 5. 3<br />Key to Successful Service Brokering<br />{<br />}<br />Understand your organization’s capability to properly evaluate and manage service options, after which the shift from managing internally to managing services can be implemented. <br />New technology and services like SaaS and cloud computing that reduce costs while improving IT delivery warrant the shift to service management.<br />
  6. 6. 4<br />Selecting and Managing Service Providers<br />{<br />}<br />To determine an organization’s capability to select and manage service providers, IT must understand the four service delivery components:<br />Are the right people with the right skills in place to effectively deliver IT services from an external service provider?<br />Are effective and efficient processes in place that provide flexible, consistent and reliable IT services helping achieve business goals and objectives?<br />Is the proper technology to support business demands in place?<br />Can a supplier deliver needed services effectively and efficiently?<br />
  7. 7. 5<br />ITSM Best Practices<br />{<br />}<br />IT Service Management (ITSM) best practices like ITIL v3 and IT Governance provide a great foundation for the transformation to outsourcing. Improved ITSM practices foster enhanced capabilities to address evolving business demands, products and services.<br />
  8. 8. 5<br />ITSM Best Practices: ITIL<br />{<br />}<br />ITSM frameworks like ITIL v3 can help organizations understand their capabilities related to people, processes, technology and suppliers.<br />The Five Components of the ITIL v3 Life Cycle:<br />
  9. 9. 5<br />ITSM Best Practices: IT Governance<br />IT Governance:<br />• Specifically focuses on improving the management and control of IT for the organization’s benefit<br />• Ensures IT is aligned with business strategy and delivers expected benefits<br />
  10. 10. You may also be interested in:<br />Mastering your Data Center Move<br />Steps to a successful project<br />Outsourcing for Success<br />Well-tested fundamentals for successful outsourcing<br />About Align:<br />Align is a global infrastructure technology solutions firm specializing in technology optimization initiatives — designing, deploying, moving and consolidating technologies and advanced network infrastructures. For more than 25 years, the world’s leading firms have relied on Align to empower their IT — enabling business and IT to achieve alignment and delivering solutions for business change and growth.<br />Register at to read the full white paper<br />