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NYU Risk and Change Management - Ten Faces of Innovation


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Published in: Business, Education

NYU Risk and Change Management - Ten Faces of Innovation

  1. 1. The Ten Faces of Innovation Lisa Chow NYU Risk and Change Management Summer 2014
  2. 2. Innovation doesn’t just happen Innovation Network’s definition of innovation: People creating value through the implementation of new ideas. New ideas = change Being innovation rather than doing innovation
  3. 3. Learning Personas 1. Anthropologist: brings new learning and insights into the organization by observing human behavior and developing a deep understanding of how people interact physically and emotionally with products, services, and spaces. 2. Experimenter: prototypes new ideas continuously, learning by a process of enlightened trial and error. Takes calculated risks to achieve success through a state of experimentation as implementation. 3. Cross-pollinator: explores other industries and cultures, then translates those findings and revelations to fit the unique needs of your organization/enterprise.
  4. 4. Organizing Personas 4. Hurdler: knows the path to innovation is strewn with obstacles and develops a knack for overcoming or outsmarting the roadblocks. 5. Collaborator: helps bring eclectic groups together and often leads from the middle of the pack to create new combinations and multidisciplinary solutions. 6. Director: gathers together a talented cast and crew and helps to spark their creative talents.
  5. 5. Building Personas 7. Experience architect: designs compelling experiences that go beyond mere functionality to connect at a deeper level with customers’ latent or expressed needs. 8. Set designer: creates a stage on which innovation team members can do their best work, transforming physical environments into powerful tools to influence behavior and attitude. 9. Caregiver: builds on the metaphor of a healthcare professional to deliver customer care that goes beyond mere service. Anticipates customer needs and are ready to look after them. 10. Storyteller: builds both internal morale and external awareness through compelling narratives that communicate a fundamental human value or reinforce a specific cultural trait.
  6. 6. Let me be the devil’s advocate here...
  7. 7. Takeaways ● Seizing innovation opportunities ● Developing the personas of your team to maximize its influence ● Being t-shaped
  8. 8. Knowing yourself and your team Persona SWOT analysis: The Cross-Pollinator S = Strengths: ● Like to share knowledge and ideas ● Like to think in metaphors ● Believe in the usefulness of reverse mentoring W = Weaknesses: ● Don’t write down insights and ideas ● Have not travelled often or widely O = Opportunities: ● Opportunities and trends for collaboration and innovation in the library and information science field T = Threats: ● Fear and resistance to innovation in the field and profession