Looking back to the last 25 years in IT, one of the most used, practical IT ‘inventions’ has been the ‘cut & paste’ mechanism, that’s a reuse of a previous artefact. But looking to ICT organizations in these turbulent years – no matter if they deal with software and/ services – many of them seem to do not be designed for resilience. From a root-cause analysis (RCA), one of the main ‘bones’ for improvement is the lack of reuse of organizations’ experience, in terms of historical data, artefacts, processes, etc.
Thus, re-using the ‘internal knowledge’ (before thinking to software reuse) is – as many Process Improvement models like MPS.BR (both the SW and the SV constellations) affirm – one of the real ‘wheels’ driving an organization to achieve success, measured not only by ROI but also by VOI (Value on Investment), because the more and more relevance in understanding the role and value of intangibles in our business.
The keynote presentation will move from evidences and well-known industrial stories for discussing and understanding where knowledge has (or not) been the key driver for organizational success, which possible barriers to that and how multi-model approaches as LEGO (Living EnGineering prOcess) could help an organization in achieving such goals in an easier way, betting mostly on people knowledge, as the ‘building perspective’ also looking to the Balanced Scorecard (BSC) schema and logical flow.