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Col 2817 - Cognitive Team Collaboration with IBM Watson Work Services & APIs

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Presentation that Miguel Estrada, Joe Russo, and myself gave at IBM World of Watson on Oct 2016. The idea was to talk about the IBM Watson Work Services platform and how this could be used to build apps that understand conversations in context.

For more information, check out http://developer.watsonwork.ibm.com

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Col 2817 - Cognitive Team Collaboration with IBM Watson Work Services & APIs

  1. 1. Cognitive Team Collaboration with IBM Watson Work Services & APIs Luis Benitez | @Lbenitez Miguel Estrada Joe Russo October 26, 2016
  2. 2. Please note IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice and at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. 10/31/2016World of Watson 20162
  3. 3. Agenda Conversations as a Platform Introducing IBM Watson Work Services A Look Into the IBM Watson Workspace Ecosystem Next Steps 3 10/31/2016World of Watson 2016
  4. 4. Market & User Pain Points
  5. 5. 5 58% say cognitive computing is essential to the digital transformation of organizations 65% say adopting cognitive is very important to their organization’s strategy and success Cognitive early adopters see cognitive computing as a key differentiator 62% of users say outcomes from cognitive initiatives exceed their expectations
  6. 6. Verse IBM Watson Work Liberate people to work on what matters most every day Everyday tools to find and work with the right people, content and insights • Team and direct messaging • Compliant communication and content workflows • Enterprise social networks • eMail • Audio, web and video conferencing • Content management • Trusted digital signatures • Everyday analytics
  7. 7. Conversations as a Platform
  8. 8. IBM Watson Work Services (Cognitive Services and APIs) SummarizationAction identification Moments New - IBM Watson Work Services (Preview) https://developer.watsonwork.ibm.com Cognitive services that understand conversations IBM Watson APIs ... and more! ChatProject Management Voice / Video Talent Management CRMEmail
  9. 9. IBM Watson Workspace ConversationsContent Commitments Bots & Integrations Analytics & insights People Infused with Cognitive Applications New - IBM Watson Workspace App (Preview) IBM Watson Work Services (Cognitive Services and APIs) IBM Watson Workspace helps individuals & teams get work done Powered by Watson Work Services Connect Discover Analyze Automate Organize Focus
  10. 10. Put Watson to work for you – IBM Watson Workspace Cognitive insights, actions and summaries from conversations
  11. 11. Readyfor the Enterprise Builtforthe Cognitive Era Born in the Cloud Extensible andOpen Platform IBM Watson Workspace strategy
  12. 12. Introducing IBM Watson Work Services Platform
  13. 13. IBM Watson Work Services Platform Platform Services What can you do? Create a Space / context for people. – Membership – Conversations Contribute to the conversation. – Messages and annotations Listen to the conversation. – Event Notifications Benefit from cognitive services. – Conversation Moments – Summarization – Action identification 14 10/31/2016World of Watson 2016
  14. 14. 10/31/2016World of Watson 201615 IBM Watson Work Services Platform Object Model
  15. 15. Demo of Developer Experience 16
  16. 16. 10/31/2016World of Watson 201617 developer.watsonwork.ibm.com Learn. Build. Deliver.
  17. 17. 10/31/2016World of Watson 201618 developer.watsonwork.ibm.com An application where you can learn and experience the platform.
  18. 18. 10/31/2016World of Watson 201619 An application where you can learn and experience the platform. Built on IBM Watson Work Services. developer.watsonwork.ibm.com
  19. 19. Demo of Watson Work Services Platform 20
  20. 20. A Look Into the IBM Watson Workspace Ecosystem
  21. 21. Harmon.ie Allows users to quickly convert mail threads and work with their teams in an agile/cognitive workspace SERVICES CREATE & UPDATE THE PLATFORM OBJECTS CONTRIBUTE TO THE CONVERSATION LISTEN TO THE CONVERSATION
  22. 22. Sapho Configure alerts based on specific triggers (e.g. Google Adwords, Marketo, etc) SERVICES CREATE & UPDATE THE PLATFORM OBJECTS CONTRIBUTE TO THE CONVERSATION LISTEN TO THE CONVERSATION
  23. 23. Slack Have bi-directional conversations with teams in Slack without having to switch context SERVICES CREATE & UPDATE THE PLATFORM OBJECTS CONTRIBUTE TO THE CONVERSATION LISTEN TO THE CONVERSATION
  24. 24. Salesforce Provide status of key sales opportunities SERVICES CREATE & UPDATE THE PLATFORM OBJECTS CONTRIBUTE TO THE CONVERSATION LISTEN TO THE CONVERSATION COGNITIVE ACTION IDENTIFICATION
  25. 25. Kenexa IBM Watson “Career Coach” Recommends a career path tailored for individual goals, desires, and skills. SERVICES BOT INTERACTIONS BUILT WITH IBM WATSON CONVERSATION CREATE & UPDATE THE PLATFORM OBJECTS CONTRIBUTE TO THE CONVERSATION LISTEN TO THE CONVERSATION WORKFORCE SCIENCE (KENEXA) PROVIDE SCIENTIFIC INSIGHT AND RECOMMENDATIONS THAT DRIVE THE BOT RECOMMENDATIONS AND COACHING SKILLS. IN THIS EXAMPLE WE FOCUS ON EMPLOYEE ENGAGEMENT AND MANAGER COMMUNICATIONS. Bot Connector Services Alchemy, Content Classification, Tone Analyzer,… Tenant Model and Specialization Watson Conversation CHIA Engine Context, Profile Extensions Workforce Science Knowledge Base and cognitive Engine
  26. 26. IFTTT Quickly integrate with the tools that you use today – get competitive alerts, control home appliances, your car, and more! SERVICES CONTRIBUTE TO THE CONVERSATION
  27. 27. Rocket Get configurable and actionable alerts from business insights (e.g. when sales are down) SERVICES CREATE & UPDATE THE PLATFORM OBJECTS CONTRIBUTE TO THE CONVERSATION LISTEN TO THE CONVERSATION
  28. 28. DocuSign Sign documents and stay up to date with e- signatures as they come in.integrate with the tools that you use today SERVICES CREATE & UPDATE THE PLATFORM OBJECTS CONTRIBUTE TO THE CONVERSATION LISTEN TO THE CONVERSATION
  29. 29. OpenTopic Get news updates, entity intelligence or audience insights in context SERVICES CREATE & UPDATE THE PLATFORM OBJECTS CONTRIBUTE TO THE CONVERSATION LISTEN TO THE CONVERSATION
  30. 30. Redbooth Manage tasks and to- do’s in context. See status and progress towards business outcomes SERVICES CREATE & UPDATE THE PLATFORM OBJECTS CONTRIBUTE TO THE CONVERSATION LISTEN TO THE CONVERSATION
  31. 31. Next Steps
  32. 32. Watson Work Next Steps: World of Watson 2016 See IBM Watson Work New Digital Workspace in Action Session #2700 Tuesday, Oct. 25th at 3:00 PM in Breakers E Join us for Future of Work Trends & Direction Session with Special Guest Marco Tempest Session # 2645 Tuesday, Oct. 25th at 4:00 PM in South Seas Ballroom Meet Marco Tempest – Tuesday, October 25th at 5:15 PM Reimagining Professions Theater Are you ready? Bring your team to our Escape Room Reimagining Professions Area - Booth 221 and Demos in Booth 258 Hear how IBM & Cisco are applying Cognitive to Team Collaboration Session #2876 Wednesday, Oct. 26th at 11:00 AM in Breakers E Experience Design Thinking – Daily Workshops Sign Up at the Watson Work Booth 258
  33. 33. Start Building Now Take advantage of the APIs TODAY – get hacking and show us what you build 34 IBM Watson Work Services Use the platform to build your own apps and embed Watson Work Services in your app to bring cognitive to your end users. IBM Connect 2017 Feb 20-23 2017 – at the Moscone Center in San Francisco, CA SOURCES: 1. Source goes here. 2. Source goes here. 3. Source goes here. 4. Source goes here. 10/31/2016World of Watson 2016
  34. 34. Learn More Samples, Samples, Samples! –http://github.com/watsonwork Learn about our APIs –http://developer.watsonwork.ibm.com Start using IBM Watson Workspace –http://workspace.ibm.com Questions? –http://help.workspace.ibm.com 35 10/31/2016World of Watson 2016
  35. 35. Other Developer Resources • http://graphql.org/ (The main uber place for graphql. Built based on much of the below) • https://facebook.github.io/graphql/ (The official spec) • https://github.com/facebook/graphql/ (Where the spec is built.) • https://code.facebook.com/posts/1691455094417024/graphql-a-data-query- language/ (the original motive originated at FB) • https://github.com/graphql (for a lot of code based examples on the topic) • https://learngraphql.com/basics/introduction (tutorial type info) • http://githubengineering.com/the-github-graphql-api/ (for seeing how others are adapting and communicating about their use of this technology) • Other geeky resources: 1. https://medium.com/the-graphqlhub/your-first-graphql-server- 3c766ab4f0a2#.8tbgtq456 2. https://medium.com/the-graphqlhub/graphql-tour-variables- 58c6abd10f56#.qi0t0cgzl 36 10/31/2016World of Watson 2016
  36. 36. Speaker Date/Time Location The Value of Cognitive SaaS Solutions Lou Sassano, Bob McCandless Mon @ 11a Breakers F Teaming in the Cognitive Era Rob Ingram, Luis Benitez Mon @ 11a Theater Collaborative Analytics: The Next Frontier for Social and Collaboration Systems Marie Wallace, Kevin Lawrence Mon @ 1p Breakers E Find Content Experts Using Cognitive Collaboration Scott Rogers, Francois Nasser Mon @ 3p Breakers F Watson at Work: Trends and Directions Inhi Cho Tues @ 1p Keynote Work Smart, Play More: Teaming in the Cognitive Era Alan Lepofsky, Rishi Vaish, Rob Ingram Tues @ 3p Breakers E The Future of Work with Watson: Build Tomorrow’s Workplace Today with the Magic of Cognitive Inhi Cho Tues @ 4p South Seas Ballroom Work Smart with IBM and Box: Cognitive Content at Work René Schimmer, Nisha Phatak (Box) Weds @ 8a Breakers E The Cognitive Way: Business Communication and Engagement with IBM and Cisco Ed Brill, Chris Crummey Weds @ 11a Breakers E Dev@: Cognitive Team Collaboration with IBM "Toscana" APIs and SDK Luis Benitez, Miguel Estrada, Joe Russo Weds @ 4p Breakers E Work Smart with IBM and Actiance: Cognitive Content Governance at Work René Schimmer, Heidi Ambler Thurs @ 9a Breakers F 10/31/2016World of Watson 201637 Don’t Miss These Sessions!
  37. 37. Notices and disclaimers Copyright © 2016 by International Business Machines Corporation (IBM). No part of this document may be reproduced or transmitted in any form without written permission from IBM. U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM. Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS INFORMATION, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PROFIT OR LOSS OF OPPORTUNITY. IBM products and services are warranted according to the terms and conditions of the agreements under which they are provided. IBM products are manufactured from new parts or new and used parts. In some cases, a product may not be new and may have been previously installed. Regardless, our warranty terms apply.” Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice. Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary. References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business. Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials and discussions are provided for informational purposes only, and are neither intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation. It is the customer’s responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer is in compliance with any law. 38 10/31/2016World of Watson 2016

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