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From suppliers to enablers, a new era for IT teams (slides with notes)

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The role of technologists has radically changed. From suppliers to enablers, From pull to push, technology is where many (but not all) futures start. Originally presented at the Accenture Paris Innovation Lab on July 17, 2017. Slides with notes.

Published in: Business

From suppliers to enablers, a new era for IT teams (slides with notes)

  1. 1. hello@laurenthaug.com © 2017 Old world: Business makes requests to IT New world: IT builds a platform for business IT teams have a new role: from supplier to enabler.
  2. 2. The new role of technologists in 21st century organizations Laurent Haug 17 July 2017 Originally presented at the Accenture Paris Innovation Lab
  3. 3. hello@laurenthaug.com © 2017twitter.com/euan The “digital transformation” is an occasion to review how you work. Don’t transpose your dysfunctions to the digital world.
  4. 4. The role of technologists Build platforms IT team role: provide a platform for the organization to build on.
  5. 5. hello@laurenthaug.com © 2017 Ben Thompson “From the outside it may seem that Amazon is buying a retailer. The truth, though, is that Amazon is buying a customer” Amazon bought Whole Foods to add a customer to its platform.
  6. 6. hello@laurenthaug.com © 2017Source: stratechery.com
  7. 7. hello@laurenthaug.com © 2017 The tech giants are competing to make their platforms better.
  8. 8. hello@laurenthaug.com © 2017 Countries are engaged in a similar competition. This is what Estonia is doing: “government as a platform”.
  9. 9. hello@laurenthaug.com © 2017 Focus on creating secure, cost-efficient, compliant and agile platforms for internal and external clients to build services on. Build platforms Build a platform = provide an internal “Amazon Web Services to your organization
  10. 10. hello@laurenthaug.com © 2017 Most new business capabilities are now born from technology. Identify, test and deploy those building blocks to improve your platform Build platforms Your responsibility: find what “bricks” are needed.
  11. 11. hello@laurenthaug.com © 2017 Is remote work something you should investigate?
  12. 12. hello@laurenthaug.com © 2017 What about distributed work like SamaSource (a sort of not for profit Mechanical Turk)
  13. 13. hello@laurenthaug.com © 2017 Does your HR department know how programmers are recruited in 2017?
  14. 14. The role of technologists Anticipate IT team role: anticipate the changes that will impact the organization.
  15. 15. hello@laurenthaug.com © 2017 François Briod, Founder and CEO, Monito.com “Today our CTO spends only 15% of his time making sure our infrastructure is running.” The role of CTOs is changing. This from a startup (team avg age: 25y old)
  16. 16. hello@laurenthaug.com © 2017 What will be automated? When? What should be automated, non automated, hybridized? Who will automate? Should you automate yourself or outsource? Where is your data? Who has access to them? What value does it have? What will the blockchain change? Is the blockchain a blindside hit or something to follow smartly? Will technology enable new competitors? What technology will change your internal processes? What impact will technologies have? Fundamental questions only technology-savvy people can answer
  17. 17. hello@laurenthaug.com © 2017Source: Wired What risks are coming with digitization?
  18. 18. hello@laurenthaug.com © 2017 What risks are coming with regulation?
  19. 19. hello@laurenthaug.com © 2017 153 Tencent WeChat = Helping Government Get Online... Offering Government Services to its 549MM Users* Source: Tencent. *Monthly active users as of 1Q15. Shanghai Government Services Provided via WeChat Hospital Appointment Pay Natural Gas Fee Obtain Taiwan Travel Docs Smog Test Appointment Property Tax Lookup Pay Electricity / Water Bill Passport Applications Driving Violations Look Up Weather / Library Search Fapiao (Receipt) Management Hillhouse Capital Where are users now?
  20. 20. hello@laurenthaug.com © 2017 Anticipate changes in the landscape as early as possible. A change you anticipate is an opportunity, a change you don’t a threat. Anticipate Anticipating is the job of IT teams.
  21. 21. The role of technologists Demystify IT team role: explain what technology really brings to the organization.
  22. 22. hello@laurenthaug.com © 2017 22 Segway hype: “Will replace walking” “No need to walk ever again” “Reinventing urban transportation” “Reinventing the wheel” Very hard to separate noise from signal in the hyped tech world.
  23. 23. hello@laurenthaug.com © 2017 Another example of hype.
  24. 24. hello@laurenthaug.com © 2017Estimote And another
  25. 25. hello@laurenthaug.com © 2017 Punchlines abound.
  26. 26. hello@laurenthaug.com © 2017 Smart robots will take over 33% of jobs by 2025, Gartner says. Source: PBS Machines are likely to take over 47% of today’s jobs within a few decades. Source: University of Oxford Panic inducing headlines too.
  27. 27. hello@laurenthaug.com © 2017 More panic.
  28. 28. hello@laurenthaug.com © 2017 Media Company CEO to yours truly (June 2017) “We absolutely need to do something with blockchain, otherwise we don’t innovate.” The hype triggers a frenzy, but 
 C-suite don’t really understand.
  29. 29. hello@laurenthaug.com © 2017 David Brooks, NY Times (2013) What data can’t do Data struggles with the social. Data struggles with context. Big data has trouble with big problems. Data favors memes over masterpieces. Separate signal from noise: explain what data can do, but also what it can’t.
  30. 30. hello@laurenthaug.com © 2017 Pierre Arnal, CEO Actuaris “We are re-adding intuition into our models.” It’s not data vs intuition, it’s data AND intuition.
  31. 31. hello@laurenthaug.com © 2017 Lien AI is full of promises, but it is going to take a while
  32. 32. hello@laurenthaug.com © 2017Link Occupations disappear all the time.
  33. 33. hello@laurenthaug.com © 2017 Technology destroys occupations, not jobs. Mass unemployment is not coming.
  34. 34. hello@laurenthaug.com © 2017 Technology has created more jobs than it has destroyed, says 140 years of data Source: The Guardian I’m not saying that. Data is saying that.
  35. 35. hello@laurenthaug.com © 2017 Nadezhda Mandelstam (1899 – 1980) Many tech phenomenas can be explained using real life examples. Did you know Mandelstam’s wife would “backup” his writings by visiting friends and asking them to learn his poems by heart? Kind of a blockchain circa 1920.
  36. 36. hello@laurenthaug.com © 2017 Help your stakeholders see through the hype. Create a safe environment where they can say they don’t know Demystify If you don’t you will focus your resources on the wrong initiatives.
  37. 37. The role of technologists Say no IT team role: remind people that technology isn’t the only way to innovate.
  38. 38. hello@laurenthaug.com © 2017 Ask people to share innovation ideas, and 95% of the time they will start with “so my idea is an app that…” Most of the time what they propose can be done better without an app.
  39. 39. hello@laurenthaug.com © 2017Source: Reddit There is often a non technological solution.
  40. 40. hello@laurenthaug.com © 2017 Technology is a tool, not a religion. It is not the solution to everything. Manage expectations to surpass them more easily. Say no
  41. 41. In conclusion
  42. 42. hello@laurenthaug.com © 2017 The role of technologists has radically changed. From suppliers to enablers, From pull to push, technology is where many (but not all) futures start.
  43. 43. hello@laurenthaug.com © 2017 What will technologies really change? What is the role of technology? What is the role of technologists? What should our platform do? Who and where are your stakeholders? Questions technologists must answer
  44. 44. hello@laurenthaug.com © 2017 Old world: CFOs → CEOs New world: CTO → CEOs In the past CEOs used to come from financial backgrounds. In the future, CEOs will come from IT backgrounds.
  45. 45. hello@laurenthaug.com © 2017 Feedback and comments: hello@laurenthaug.com

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