Public Service 2.0 Manila June 2010

722 views

Published on

Presentation to CIO Forum Public Service 2.0 - from e-government to e-governance

Manila, June 2010

Published in: Technology, Business
  • Be the first to comment

Public Service 2.0 Manila June 2010

  1. 1. International Best Practice<br />Public Service 2.0<br />Makati, Philippines<br />22 June 2010<br />Laurence Millar<br />
  2. 2. The state of the Internet today <br />
  3. 3. Topics<br />Citizen Expectations<br />Service Delivery <br />Open Government Data <br />Cloud Computing <br />Conclusions<br />
  4. 4. Citizen expectations<br />
  5. 5. Location is …. anywhere<br />
  6. 6. Digital Natives… <br />
  7. 7. …into the workplace<br />
  8. 8. …expect to be heard<br />
  9. 9. This is what I expect online..<br />
  10. 10. GovernmentService Delivery<br />
  11. 11. Mass personalisation<br />
  12. 12. e-sites?<br />Airlines?<br />Government?<br />banks?<br />Government?<br />Information age<br />Industrial age<br />Where are you on the journey to the information age?<br />
  13. 13. Government can provide similar service levels<br />
  14. 14. Self service is win-win<br />
  15. 15. What do Citizens want?<br />INFORMATION<br />Current and up-to-date<br />Easy to Find<br />In plain English<br />TRANSACTIONS<br />Privacy protected<br />Easy to Find<br />Wholly Online<br />http://www.e.govt.nz/resources/research/Quant2008<br />
  16. 16. Service Integration<br />From here….<br />Accessible<br />To <br />here…<br />Coordinated<br />Networked<br />
  17. 17. Give information once<br />
  18. 18. Open Government Open Data<br />
  19. 19. Open Government Data<br />www.gvg.net.nz<br />
  20. 20. Many Eyes<br />
  21. 21. Swivel<br />
  22. 22. Winner of AppsforAmerica2 from the Sunlight Foundation<br />
  23. 23. Changing demographics<br />
  24. 24. Open data<br />Data that is available in the “right” way:<br /><ul><li>Complete
  25. 25. Primary
  26. 26. Timely
  27. 27. Accessible
  28. 28. Machine processable
  29. 29. Non-discriminatory
  30. 30. Non-proprietary
  31. 31. Open reuse licence</li></ul>Adapted from http://wiki.opengovdata.org/index.php?title=OpenDataPrinciples<br />
  32. 32. Stop hugging your data Set it free<br />
  33. 33. Government must shift….<br />… to Wholesale<br />From Retail…<br />
  34. 34. Why should we free our data?<br />People have funded the collection of the data, and want/are entitled to access it<br />Public access improves quality<br />Marginal cost of distribution is minimal<br />Agencies do not have the resources or the innovative skills to respond to the variety of needs/uses of the data<br />Increases economic and public value<br />
  35. 35. How do we set it free?<br />Located at http://www.e.govt.nz/policy/information-data/nzgoalframework.html<br />and http://www.e.govt.nz/policy/information-data/framework.html<br />
  36. 36. Data catalogues<br />
  37. 37. Cloud Computing<br />
  38. 38. First steps..<br />
  39. 39. Cost reduction<br />32<br />100%<br />90%<br />Save 70%<br />Facility Cost<br />60%<br />Maintenance<br />Cost<br />30%<br />Initial Cost<br />0%<br />Replace<br />Cloud Computing<br />
  40. 40. Time to Market<br />33<br />Design<br />Procure<br />Deploy<br />Configure<br />On-pre<br />mise<br />Save 60-70%<br />Cloud<br />
  41. 41. Japan Post CRM<br /><ul><li> 24,000 post offices
  42. 42. 40,000 users
  43. 43. 2 months development</li></li></ul><li>Apps.gov<br />
  44. 44. Conclusions<br />
  45. 45. Conclusions <br />Citizens expect the same level of on-line service from government as they get in the private sector – focus on the individual.<br />CIOs need to release more resources (in times of fiscal pressure) to front line service delivery that meets these expectations.<br />Open government data and cloud computing deliver real value for Public Service 2.0, and are also options to create more capacity for service delivery.<br />
  46. 46. Questions?<br />Thank you<br />
  47. 47. Attributions<br />Slide 2 http://www.youtube.com/watch_popup?v=5o9nmUB2qls<br />slide 4 http://capam.org<br />slide 5 http://farm1.static.flickr.com/5/10691618_29b2d430fb.jpg<br />http://www.physorg.com/newman/gfx/news/hires/worldspoordr.jpg<br />slide 6 http://www.flickr.com/photos/olpc/2674419974/<br />http://farm4.static.flickr.com/3611/3363073562_8c0f20776a.jpg<br />http://upload.wikimedia.org/wikipedia/commons/5/56/OLPC_pilot_Thailand_-_Ban_Samkha_05.jpg<br />slide 7 http://lh6.ggpht.com/_tfBmKYqH1bw/Sm8uYggQl4I/AAAAAAAADQ0/wxvDAWt_z4g/s720/laptops.jpg<br />slide 8 http://fervr.net/fervr_media/groupmedia/home/2009/02/01/actually_yes_the_world_does_revolve_around_me.jpg<br />Slide 10 http://yeskarthi.files.wordpress.com/2008/02/03.jpg<br />slide 11 © istockphoto.com licensed for use by Laurence Millar only<br />slide 12 http://www.old-print.com/mas_assets/full/3161906909A.jpg<br />slide 13 http://www.med.govt.nz<br />slide 14 http://www.airnz.co.nz<br />slide 19 http://www.imamrs.com/<br />slide 21 http://groups.google.co.nz/group/nzopengovtbarcamp<br />slide 22 http://www.wordle.com<br />slide 23 http://www.manyeyes.com<br />slide 24 http://www.swivel.com<br />slide 25 http://www.datamasher.org/<br />slide 26 http://www.youtube.com/v/BPt8ElTQMIgvv<br />http://www.gapminder.com<br />slide 28 http://www.flickr.com/photos/gettysgirl/3537413538/<br />slide 29 http://www.smh.com.au/ffximage/2007/10/08/QueenVicMarket_wideweb__470x312,0.jpg<br />http://aquirkyblog.com/wp-content/uploads/2009/09/Wholesale.jpg<br />slide 30 http://www.ssc.govt.nz<br />slide 31 http://data.govhttp://open.org.nzhttp://data.govt.nzhttp://data.gov.ukhttp://data.gov.au<br />slides 35-37 http://www.meti.go.jp/<br />slide 38 http://apps.gov<br />slide 39 http://media.photobucket.com/image/think%20ahead/montys_python/Thinkahead.png?o=2<br />This work is licensed under the Creative Commons Attribution 3.0 New Zealand licence. In essence, you are free to copy, distribute and adapt the work, as long as you attribute the work to Laurence Millar<br />

×