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Connect with
colleagues using
active listening
Laura Morgan @elsie_em
“What’s your
experience
with Agile?”
“What makes
a good
Product
Manager?”
Image © Martin Eriksson, mindtheproduct.com
This is
Matt.
Matt is
sad.
“Hi, I’m Laura
and I’m an
expert.”
“We value individuals and
interactions over
processes and tools.”
I was talking over
people.
I wasn’t listening.
How do people work best?
How do these people work best?
I absolved
myself of
responsibility.
“The brain that contains the problem
probably also contains the solution.”
- Nancy KIine, Time To Think
Don’t rush to offer solutions
Let people figure it out
Be OK with uncertainty
…I’m here to learn.
Matt is happy.
I don’t get to
decide whose
hand needs
holding.
Notice the judgements you make
Decide whether they’re valuable
If not, set them aside
Find out how people like to work
Make space in your diary
Give people what they say they
need, not what you think they need
Listen more
Don’t rush to offer solutions
Ditch your preconceptions
Make time and be present
Thank you!
l.morgan@comicrelief.com @elsie_em
Laura morgan dareconf 15 slides
Laura morgan dareconf 15 slides
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Slides from Laura Morgan's #dareconf 2015 talk on Connecting With Colleagues Using Active Listening

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Laura morgan dareconf 15 slides

  1. 1. Connect with colleagues using active listening Laura Morgan @elsie_em
  2. 2. “What’s your experience with Agile?”
  3. 3. “What makes a good Product Manager?” Image © Martin Eriksson, mindtheproduct.com
  4. 4. This is Matt. Matt is sad.
  5. 5. “Hi, I’m Laura and I’m an expert.”
  6. 6. “We value individuals and interactions over processes and tools.”
  7. 7. I was talking over people. I wasn’t listening.
  8. 8. How do people work best?
  9. 9. How do these people work best?
  10. 10. I absolved myself of responsibility.
  11. 11. “The brain that contains the problem probably also contains the solution.” - Nancy KIine, Time To Think
  12. 12. Don’t rush to offer solutions Let people figure it out Be OK with uncertainty
  13. 13. …I’m here to learn.
  14. 14. Matt is happy.
  15. 15. I don’t get to decide whose hand needs holding.
  16. 16. Notice the judgements you make Decide whether they’re valuable If not, set them aside
  17. 17. Find out how people like to work Make space in your diary Give people what they say they need, not what you think they need
  18. 18. Listen more Don’t rush to offer solutions Ditch your preconceptions Make time and be present
  19. 19. Thank you! l.morgan@comicrelief.com @elsie_em

Slides from Laura Morgan's #dareconf 2015 talk on Connecting With Colleagues Using Active Listening

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