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Laura Creekmore / August 2016 / @lauracreekmore
WHY COMMUNICATION IS SO HARD (and how to fix it)
You might think I’m an
expert on getting these
details right. But really,
I’ve just messed them
up in lots of ways.
Learn ...
“The single biggest problem in
communication is the illusion
that it has taken place.”
—George Bernard Shaw
I’ve always lo...
The tips I’m sharing will help you
ensure communication really
happens!
Let’s start with a big pain point:
ADDRESS THE EMAIL LAST
WHY:
It’s basic, but it prevents a lot of
trouble, like accidentally telling
someone something they aren’t
supposed to kno...
DON’T USE BCC—EXCEPT…
WHY:
Someone who’s bcc’ed doesn’t
notice, and they reply all.
And reply all is never a good idea.
Stay tuned for the excep...
PUT YOUR MOBILE NUMBER IN EVERY EMAIL
WHY:
It’s annoying to have to ask for your
mobile number.
Put it in your signature on emails and
replies.
INCLUDE ALL INFO IN CONFIRMATIONS
WHY:
We create crazy email chains setting
up a meeting…and then we have to
re-read the whole chain later to
figure out whe...
This is crazy, amiright?
Even
worse,
here’s how
it looks on
your phone.
So much
better: All
the info we
need in the
final email.
Make it
happen!
READ THE EMAIL OUT LOUD
WHY:
I’m not going to fuss if you don’t do
this on every email. But if you’re
sharing meeting information, or if it’s
impo...
HANDLE TONE VERY, VERY CAREFULLY.
WHY:
We count on tone and facial
expressions a lot in
communication...and via email, we
can’t see those.
A quick story
We don’t always get this right in person, either.
Once my daughter and I were at a program, and she
whispere...
No one will miss you.
That’s right. No one will miss you.
Now, in the indirect, Southern way of saying things,
that means:
It’s fine to leave right now.
But what my daughter heard was:
We don’t care if you’re here at all and
we won’t miss you when you leave.
That’s right. No one will miss you.
If we can mess tone up this badly when we’re
actually talking to each other in person,...
So yeah, read your emails out loud before you send.
Look for those phrases like, “No one will miss you,”
that actually hav...
USE PUNCTUATION AND EMOJIS
WHY:
I hear you gasping. But in an informal
email or text, exclamation points,
emoticons and emojis help convey a
light to...
BE THE SECRETARY
WHY:
We lose track of meeting details. If you
will always take the responsibility to
send the calendar invite, you’ll know...
YOU MAKE THE CALL
WHY:
It’s easy to set a phone meeting
without figuring out the details. Take
the responsibility and just include this
sent...
I’ll call you at ____.
What number is best?
USE A SCHEDULING APP
WHY:
Because scheduling apps are way
less annoying than email chains.
Here are two to try:
https://doodle.com
https://vyte.in
KEEP TRACK OF YOUR OWN WORK
WHY:
You can’t depend on timely reply
emails to meet your deadlines. If you
need info by a date, tell your
correspondent, ...
USE A CONTACT FILE
WHY:
Once you get someone’s contact info,
keep it! Make sure your contacts sync
to all devices and the cloud.
RE-CONSIDER VOICEMAIL
WHY:
Lots of people don’t use it anymore.
[Trying texting instead.] Ask if someone
prefers voicemail [and then make a
note...
TALK SLOWER IN VOICEMAIL
WHY:
Because you hate people who talk
too fast on yours.
Slow down even more when you
share your phone number or email
add...
INTRODUCE PEOPLE RESPECTFULLY
WHY:
Introducing people right makes you
look good. Ask permission of both
parties, THEN email to connect them.
They can bc...
Like this:
END GOAL:
INTENTIONAL
INFORMATIONAL
RESPECTFUL
COMMUNICATE
ON PURPOSE
COMMUNICATE
WITH ME:
laura@creekcontent.com
1-615-500-4131
@lauracreekmore
Communication Is Hard - Tips to Be More Effective
Communication Is Hard - Tips to Be More Effective
Communication Is Hard - Tips to Be More Effective
Communication Is Hard - Tips to Be More Effective
Communication Is Hard - Tips to Be More Effective
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Communication Is Hard - Tips to Be More Effective

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We all run into common problems with our business communications. Try these tips to be more effective in your communications with clients and colleagues.

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Communication Is Hard - Tips to Be More Effective

  1. 1. Laura Creekmore / August 2016 / @lauracreekmore WHY COMMUNICATION IS SO HARD (and how to fix it)
  2. 2. You might think I’m an expert on getting these details right. But really, I’ve just messed them up in lots of ways. Learn from my mistakes!
  3. 3. “The single biggest problem in communication is the illusion that it has taken place.” —George Bernard Shaw I’ve always loved this quote:
  4. 4. The tips I’m sharing will help you ensure communication really happens! Let’s start with a big pain point:
  5. 5. ADDRESS THE EMAIL LAST
  6. 6. WHY: It’s basic, but it prevents a lot of trouble, like accidentally telling someone something they aren’t supposed to know...or sending a half-written email.
  7. 7. DON’T USE BCC—EXCEPT…
  8. 8. WHY: Someone who’s bcc’ed doesn’t notice, and they reply all. And reply all is never a good idea. Stay tuned for the exception to the no-BCC rule.
  9. 9. PUT YOUR MOBILE NUMBER IN EVERY EMAIL
  10. 10. WHY: It’s annoying to have to ask for your mobile number. Put it in your signature on emails and replies.
  11. 11. INCLUDE ALL INFO IN CONFIRMATIONS
  12. 12. WHY: We create crazy email chains setting up a meeting…and then we have to re-read the whole chain later to figure out when and where to be. Let’s stop the madness.
  13. 13. This is crazy, amiright?
  14. 14. Even worse, here’s how it looks on your phone.
  15. 15. So much better: All the info we need in the final email. Make it happen!
  16. 16. READ THE EMAIL OUT LOUD
  17. 17. WHY: I’m not going to fuss if you don’t do this on every email. But if you’re sharing meeting information, or if it’s important, please do! You’ll catch errors you don’t see when you re- read.
  18. 18. HANDLE TONE VERY, VERY CAREFULLY.
  19. 19. WHY: We count on tone and facial expressions a lot in communication...and via email, we can’t see those.
  20. 20. A quick story We don’t always get this right in person, either. Once my daughter and I were at a program, and she whispered, I really have to go to the bathroom. I wanted to reassure her that it was fine to slip out, so I said:
  21. 21. No one will miss you.
  22. 22. That’s right. No one will miss you. Now, in the indirect, Southern way of saying things, that means:
  23. 23. It’s fine to leave right now.
  24. 24. But what my daughter heard was:
  25. 25. We don’t care if you’re here at all and we won’t miss you when you leave.
  26. 26. That’s right. No one will miss you. If we can mess tone up this badly when we’re actually talking to each other in person, how much worse can it get when we’re mediating our conversations with multiple forms of technology, and text instead of actual voices and tones?
  27. 27. So yeah, read your emails out loud before you send. Look for those phrases like, “No one will miss you,” that actually have two opposite meanings, and re- word them!
  28. 28. USE PUNCTUATION AND EMOJIS
  29. 29. WHY: I hear you gasping. But in an informal email or text, exclamation points, emoticons and emojis help convey a light tone. You can’t smile via email. But you can emoji.
  30. 30. BE THE SECRETARY
  31. 31. WHY: We lose track of meeting details. If you will always take the responsibility to send the calendar invite, you’ll know everyone has the info, including you.
  32. 32. YOU MAKE THE CALL
  33. 33. WHY: It’s easy to set a phone meeting without figuring out the details. Take the responsibility and just include this sentence in your confirmation email:
  34. 34. I’ll call you at ____. What number is best?
  35. 35. USE A SCHEDULING APP
  36. 36. WHY: Because scheduling apps are way less annoying than email chains. Here are two to try:
  37. 37. https://doodle.com
  38. 38. https://vyte.in
  39. 39. KEEP TRACK OF YOUR OWN WORK
  40. 40. WHY: You can’t depend on timely reply emails to meet your deadlines. If you need info by a date, tell your correspondent, then set a reminder on your own to-do list to follow up.
  41. 41. USE A CONTACT FILE
  42. 42. WHY: Once you get someone’s contact info, keep it! Make sure your contacts sync to all devices and the cloud.
  43. 43. RE-CONSIDER VOICEMAIL
  44. 44. WHY: Lots of people don’t use it anymore. [Trying texting instead.] Ask if someone prefers voicemail [and then make a note in your contact file].
  45. 45. TALK SLOWER IN VOICEMAIL
  46. 46. WHY: Because you hate people who talk too fast on yours. Slow down even more when you share your phone number or email address.
  47. 47. INTRODUCE PEOPLE RESPECTFULLY
  48. 48. WHY: Introducing people right makes you look good. Ask permission of both parties, THEN email to connect them. They can bcc you to let you know they connected and then make their own arrangements to meet.
  49. 49. Like this:
  50. 50. END GOAL: INTENTIONAL INFORMATIONAL RESPECTFUL COMMUNICATE ON PURPOSE
  51. 51. COMMUNICATE WITH ME: laura@creekcontent.com 1-615-500-4131 @lauracreekmore

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