We count on tone and facial
expressions a lot in
communication...and via email, we
can’t see those.
A quick story
We don’t always get this right in person, either.
Once my daughter and I were at a program, and she
whispered, I really have to go to the bathroom.
I wanted to reassure her that it was fine to slip out,
so I said:
We don’t care if you’re here at all and
we won’t miss you when you leave.
That’s right. No one will miss you.
If we can mess tone up this badly when we’re
actually talking to each other in person, how much
worse can it get when we’re mediating our
conversations with multiple forms of technology, and
text instead of actual voices and tones?
So yeah, read your emails out loud before you send.
Look for those phrases like, “No one will miss you,”
that actually have two opposite meanings, and re-
Introducing people right makes you
look good. Ask permission of both
parties, THEN email to connect them.
They can bcc you to let you know they
connected and then make their own
arrangements to meet.