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Laura Arber, PMP
1425 Southlyn Drive • Kettering, Ohio 45409
937.329.0113 • laura.arber@gmail.com
LinkedIn Profile • www.linkedin.com/in/lauraarber


Results-oriented business analysis and project manager adept at working in a variety of scenarios while thriving in a deadline-
driven environment. With over 7 years experience managing cost, planning, and schedules. Worked closely with various project
stakeholders, SMEs, and staff to understand and document business requirements, functional requirements, and design
specifications for new applications along with enhancements to the existing applications. Supported the Project Manager
throughout the project’s lifecycle including: development of project scope, collection and documentation of business requirements,
preparation of related process documentation. Project management skills include strategic planning and implementation. Have
successively led virtual and internal teams to be more efficient and enabling them to focus on their specific objectives and
ultimately increase productivity.


Expertise

 •                             Project Management - PMP                    •                    Google Applications (deployment,
 •                             Customer Relationship Management                                 training, and usage)
 •                             Staffing, Hiring and Resource               •                    Technology Transfer and Software
                               Allocation                                                       Upgrades
 •                             End User Support, Training and              •                    Application Software for Screen
                               Development                                                      Mock-ups
 •                             Policy and Procedure Development            •                    Customer Relationship Management
 •                             Budget Administration                                            Software
 •                             Strategic Planning                          •                    PC and MAC proficient (MS-Excel,
 •                             Leadership and Meeting Facilitation                              MS-Word, MS-PowerPoint)
 •                             New Business Development


Experience

Sogeti – Dayton, OH                                                  09/10 – Present
One of the world’s leading providers of IT consulting services
Senior Consultant

Business Analyst at PNC Mortgage implementing a Mortgage workflow software system responsible for next task notification, automated
redundant tasks, ensure that uncompleted tasks are followed up, and dependencies required for the completion of each task.
Business Analyst Duties
• In Agile environment elicited, analyzed, documented and communicated requirements for implementation and build out workflow
     system
• Created the business rules engine that allowed developers to quickly develop workflow
• Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along
     with re-engineering the existing applications
• Coordinated User Acceptance Testing (UAT) and verifying performance and reliability. Familiar with test plans and test scripts

Business Analyst at PNC Mortgage converting a Loan Modification document application
Business Analyst Duties
• Gathered requirements to provide an understanding of the problem before trying to propose the solution
• Quickly comprehended new business process to assist in the business process redesign and documentation
• Developed a strong client partnership enabling the education, consultation and advisement to the business to define workable solutions
Laura Arber, PMP                                                                                                              Page 2 of
3
     to meet the business's needs

Business Analyst at PNC Mortgage Implementing a Net Present Value calculator
Business Analyst Duties
• Bridged the gap of understanding between the business needs and the 3rd party vendor
• Created a Model mapping document that is now used as a PNC best practice document
• Created requirements documents, use cases, workflow diagrams, test scripts, and supplemental project documentation
• Quickly comprehended and defined the business problems and opportunities in the context of requirements and recommended
     solutions that enabled PNC to achieve it’s regulatory mandate
• Independently and successfully lead and facilitated discussions with key business and technical stakeholders
• Managed system, UAT testing and defect resolution
• Supported end-users post deployment to resolve any production and defects

Project Management Duties
•      Worked closely with the Project Manager and assisted with the project planning

Business Analyst at PNC Mortgage implementing a government required Making Homes Affordable program
Business Analyst Duties
• Analyzed and understood the business process both “As Is” and “To Be” to implement the programs with minimal organization impact
• Worked as a liaison with stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes,
     policies, and information systems. Created work products that included requirements documents, use cases, workflow diagrams, and
     supplemental project documentation through the project life cycle
• Planned and led requirements gathering sessions with a broad spectrum of
     business and technical users and conducted requirements review and approval
• Managed the operational team training program

Business Analyst at Evenflo for a project that created a global freight ebidding Website designed to save time and money by delivering
competitive rates from qualified transportation carriers using various shipping options, which include ground, air, and ocean and reverse
logistic requirements.
Business Analyst Duties
• Gather and document business and technical requirements by interviewing subject matter experts and ensured stakeholder’s
     involvement.
• Document use cases and use case diagrams to assist SME and development community on application behavior and UI design.
• Create clear and concise written documentation for users and developers.
• Manage requirements by verifying the needs and expectations of the stakeholders.
• Develop and execute test cases; work with developers to resolve defects and issues.
• Create user interface designs that assist stakeholders focus on what the system will be able to do and how people will use it.
• Communicate the status of the project getting the right information to the right project stakeholders at the right time.
Project Management Duties
• Create project schedule and tasks.
• Assign and manage the time of various resources.
• Track and control change requests; communicate these changes to external and internal stakeholders.
• Organize and lead status meetings communcating achievements, upcoming work, and issues.

Dayton OB-GYN – Dayton, OH                                                   3/10 – 09/10
An obstetrics and gynecology practice dedicated to women's healthcare
Manager
 • Handle Human Resource activities including: advertising for/interviewing applicants; hiring, adjusting and training staff; managing
     performance of medical receptionist responsible for patient scheduling and registration; conducting new hire and on-going training;
     providing daily problem-solving and issue/conflict resolution – all of which free up medical staff to focus on patients and make the
     practice stronger and more efficient.
 • Created and maintain training documents and training plans.
 • Oversaw complete upgrade of Medical Practice Office including painting of 20 rooms and renovation of reception work area, waiting
     room and employee offices, all without impact to patient schedules.
 • Quickly assumed management of 12 employees in 3 offices -- directing, supervising and coaching front office and clinical staffs,
     relieving medical staff to focus on patient care.
Laura Arber, PMP                                                                                                                  Page 3 of
3

  •     Create reports for practice partners to evaluate office performance and productivity, which assists them in strategic business decisions.
  •     Participate as member of the Strategic Management Team responsible for evaluating and selecting Electronic Health Record (EHR)
        system. Identify timeframes and assign responsibility for completion of tasks, including evaluating workflow, determining timelines
        for review of potential systems, and managing work groups conducting research of potential vendors.
  •     Develop and make recommendations for marketing and new business efforts that include speaking engagements, review of existing
        and creation of new marketing materials.

CONTECH – West Chester, OH                                                                            1/10 – 3/10
Manufacturer of bridge, drainage, earth stabilization, and stormwater solutions (contract position)
User Specialist
 • Trained users throughout the U.S. on new installation of Microsoft Dynamics Customer Relationship Management application.
 • Used Microsoft SharePoint to create and update training documentation.
 • Provided technical support for users, product managers, and developers
 • Assisted project manager with user specifications.

Smart Data Systems – Centerville, OH                                                                                                7/09 – 9/09
Global provider of Data Capture & Business Solutions (contract position)
Business Analyst
 • Led a team of developers and designers to create a Windows-based software application for Missouri Senior Health Services that
     allowed clients to input home healthcare applications, thereby freeing up State resources.
 • Developed and documented project objectives, client’s needs, and requirements to ensure that key issues of cost, time, quality and
     client satisfaction could be realized.
 • Represented the company in client meetings and feedback sessions to obtain input, feedback and enhance client relationships. Enabled
     my team to make strategic and resource allocation decisions.
 • Created workflow documentation for use in development and testing; documentation was used to create tasks, milestones and
     checkpoints to produce deliverables.
 • Experienced working with Balsamiq software used to create application screen mock-ups. Balsamiq allowed collaboration with client
     and internal teams by getting valuable feedback; used the mock-ups to avoid rework, clarify requirements and set priorities.

Bing Design – Yellow Springs, OH                                                                      6/07 – 5/09
Marketing Communications Graphic Design Firm
Director of Operations
 • Executed strategic planning projects resulting in increased profitability, implemented department budgets, and improved purchasing
      practices; resulting in reduction of overhead costs.
 • Managed cross-functional teams that included account representatives and creative staff, implemented kick-off and post-project
      meetings, which reduced future project costs.
 • Completed a significant project, on schedule in less than 90 days, worth over $800,000 in billings that included the rebranding of over
      400 items.
 • Created and implemented new business strategies and defined the agency’s sales processes leading to additional sales and ongoing
      work.
 • Completed registrations and training needed to secure government work, which created a new segment of potential clients for the
      company.
 • Supervised two staff members and administrative activities including documentation of all procedures for company operations.
 • Performed quality assurance reviews on all client projects resulting in improved customer satisfaction, project savings, reduction in
      process times and less rework.
 • Delivered “Social Media 101” sessions for clients to include Twitter, Facebook, and LinkedIn training designed to increase client
      awareness of online image and on-line marketing.

The Reynolds and Reynolds Company -- Dayton OH                                                                      1/99 – 6/07
Developer and marketer of enterprise-software solutions for automobile dealership management
Remote Customer Training Professional
 • Conducted research to identify customer needs and support account strategy, resulting in shortened sales cycle for national sales team.
 • Analyzed customer systems and consulted with customers to provide scenarios and cost estimates for training.
 • Improved installations by coordinating cross-functional projects to ensure smooth flow of information among sales, installation teams,
     and customers.
Laura Arber, PMP                                                                                                           Page 2 of
3
Communications Manager
 • Created and managed a testimonial system and Customer Relationship Management program that increased number of testimonial
    and case studies available to marketing and sales teams.
 • Identified testimonial candidates, conducted customer interviews and reference calls, edited transcripts into testimonial statements and
    managed production of case studies.
 • Developed and maintained database of testimonial letters, quotes, videos and success stories for marketing and sales use.
Technical Support Professional
 • Trained customers throughout the U.S. via phone and on-site consultation.
 • Supported consultants during new product installations, resolved client issues, and provided year-end consultation on product design.
 • Served as customer advocate and primary point-of-contact for high-level clients, freeing up executive sponsors.
 • Documented product defects, trends/patterns, and future enhancements to promote product growth.
 • Modified multiple databases using Microsoft SQL as required.

Education / Professional Development / Community Involvement
Project Management Institute (PMI) - Project Management Professional (PMP)
Kettering Leadership Academy - 9-month program designed for citizens to learn about every major aspect of community life
A+ Training Boot camp - skills and knowledge needed troubleshoot hardware and software installations
Wright State University, Dayton, OH - Bachelor of Science, Management
Chairperson, Kettering Board of Community Relations
Chairperson, Kettering Oakwood Martin Luther King Breakfast
Ad

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Arber Laura Resume June 2012

  • 1. LA Laura Arber, PMP 1425 Southlyn Drive • Kettering, Ohio 45409 937.329.0113 • laura.arber@gmail.com LinkedIn Profile • www.linkedin.com/in/lauraarber Results-oriented business analysis and project manager adept at working in a variety of scenarios while thriving in a deadline- driven environment. With over 7 years experience managing cost, planning, and schedules. Worked closely with various project stakeholders, SMEs, and staff to understand and document business requirements, functional requirements, and design specifications for new applications along with enhancements to the existing applications. Supported the Project Manager throughout the project’s lifecycle including: development of project scope, collection and documentation of business requirements, preparation of related process documentation. Project management skills include strategic planning and implementation. Have successively led virtual and internal teams to be more efficient and enabling them to focus on their specific objectives and ultimately increase productivity. Expertise • Project Management - PMP • Google Applications (deployment, • Customer Relationship Management training, and usage) • Staffing, Hiring and Resource • Technology Transfer and Software Allocation Upgrades • End User Support, Training and • Application Software for Screen Development Mock-ups • Policy and Procedure Development • Customer Relationship Management • Budget Administration Software • Strategic Planning • PC and MAC proficient (MS-Excel, • Leadership and Meeting Facilitation MS-Word, MS-PowerPoint) • New Business Development Experience Sogeti – Dayton, OH 09/10 – Present One of the world’s leading providers of IT consulting services Senior Consultant Business Analyst at PNC Mortgage implementing a Mortgage workflow software system responsible for next task notification, automated redundant tasks, ensure that uncompleted tasks are followed up, and dependencies required for the completion of each task. Business Analyst Duties • In Agile environment elicited, analyzed, documented and communicated requirements for implementation and build out workflow system • Created the business rules engine that allowed developers to quickly develop workflow • Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering the existing applications • Coordinated User Acceptance Testing (UAT) and verifying performance and reliability. Familiar with test plans and test scripts Business Analyst at PNC Mortgage converting a Loan Modification document application Business Analyst Duties • Gathered requirements to provide an understanding of the problem before trying to propose the solution • Quickly comprehended new business process to assist in the business process redesign and documentation • Developed a strong client partnership enabling the education, consultation and advisement to the business to define workable solutions
  • 2. Laura Arber, PMP Page 2 of 3 to meet the business's needs Business Analyst at PNC Mortgage Implementing a Net Present Value calculator Business Analyst Duties • Bridged the gap of understanding between the business needs and the 3rd party vendor • Created a Model mapping document that is now used as a PNC best practice document • Created requirements documents, use cases, workflow diagrams, test scripts, and supplemental project documentation • Quickly comprehended and defined the business problems and opportunities in the context of requirements and recommended solutions that enabled PNC to achieve it’s regulatory mandate • Independently and successfully lead and facilitated discussions with key business and technical stakeholders • Managed system, UAT testing and defect resolution • Supported end-users post deployment to resolve any production and defects Project Management Duties • Worked closely with the Project Manager and assisted with the project planning Business Analyst at PNC Mortgage implementing a government required Making Homes Affordable program Business Analyst Duties • Analyzed and understood the business process both “As Is” and “To Be” to implement the programs with minimal organization impact • Worked as a liaison with stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. Created work products that included requirements documents, use cases, workflow diagrams, and supplemental project documentation through the project life cycle • Planned and led requirements gathering sessions with a broad spectrum of business and technical users and conducted requirements review and approval • Managed the operational team training program Business Analyst at Evenflo for a project that created a global freight ebidding Website designed to save time and money by delivering competitive rates from qualified transportation carriers using various shipping options, which include ground, air, and ocean and reverse logistic requirements. Business Analyst Duties • Gather and document business and technical requirements by interviewing subject matter experts and ensured stakeholder’s involvement. • Document use cases and use case diagrams to assist SME and development community on application behavior and UI design. • Create clear and concise written documentation for users and developers. • Manage requirements by verifying the needs and expectations of the stakeholders. • Develop and execute test cases; work with developers to resolve defects and issues. • Create user interface designs that assist stakeholders focus on what the system will be able to do and how people will use it. • Communicate the status of the project getting the right information to the right project stakeholders at the right time. Project Management Duties • Create project schedule and tasks. • Assign and manage the time of various resources. • Track and control change requests; communicate these changes to external and internal stakeholders. • Organize and lead status meetings communcating achievements, upcoming work, and issues. Dayton OB-GYN – Dayton, OH 3/10 – 09/10 An obstetrics and gynecology practice dedicated to women's healthcare Manager • Handle Human Resource activities including: advertising for/interviewing applicants; hiring, adjusting and training staff; managing performance of medical receptionist responsible for patient scheduling and registration; conducting new hire and on-going training; providing daily problem-solving and issue/conflict resolution – all of which free up medical staff to focus on patients and make the practice stronger and more efficient. • Created and maintain training documents and training plans. • Oversaw complete upgrade of Medical Practice Office including painting of 20 rooms and renovation of reception work area, waiting room and employee offices, all without impact to patient schedules. • Quickly assumed management of 12 employees in 3 offices -- directing, supervising and coaching front office and clinical staffs, relieving medical staff to focus on patient care.
  • 3. Laura Arber, PMP Page 3 of 3 • Create reports for practice partners to evaluate office performance and productivity, which assists them in strategic business decisions. • Participate as member of the Strategic Management Team responsible for evaluating and selecting Electronic Health Record (EHR) system. Identify timeframes and assign responsibility for completion of tasks, including evaluating workflow, determining timelines for review of potential systems, and managing work groups conducting research of potential vendors. • Develop and make recommendations for marketing and new business efforts that include speaking engagements, review of existing and creation of new marketing materials. CONTECH – West Chester, OH 1/10 – 3/10 Manufacturer of bridge, drainage, earth stabilization, and stormwater solutions (contract position) User Specialist • Trained users throughout the U.S. on new installation of Microsoft Dynamics Customer Relationship Management application. • Used Microsoft SharePoint to create and update training documentation. • Provided technical support for users, product managers, and developers • Assisted project manager with user specifications. Smart Data Systems – Centerville, OH 7/09 – 9/09 Global provider of Data Capture & Business Solutions (contract position) Business Analyst • Led a team of developers and designers to create a Windows-based software application for Missouri Senior Health Services that allowed clients to input home healthcare applications, thereby freeing up State resources. • Developed and documented project objectives, client’s needs, and requirements to ensure that key issues of cost, time, quality and client satisfaction could be realized. • Represented the company in client meetings and feedback sessions to obtain input, feedback and enhance client relationships. Enabled my team to make strategic and resource allocation decisions. • Created workflow documentation for use in development and testing; documentation was used to create tasks, milestones and checkpoints to produce deliverables. • Experienced working with Balsamiq software used to create application screen mock-ups. Balsamiq allowed collaboration with client and internal teams by getting valuable feedback; used the mock-ups to avoid rework, clarify requirements and set priorities. Bing Design – Yellow Springs, OH 6/07 – 5/09 Marketing Communications Graphic Design Firm Director of Operations • Executed strategic planning projects resulting in increased profitability, implemented department budgets, and improved purchasing practices; resulting in reduction of overhead costs. • Managed cross-functional teams that included account representatives and creative staff, implemented kick-off and post-project meetings, which reduced future project costs. • Completed a significant project, on schedule in less than 90 days, worth over $800,000 in billings that included the rebranding of over 400 items. • Created and implemented new business strategies and defined the agency’s sales processes leading to additional sales and ongoing work. • Completed registrations and training needed to secure government work, which created a new segment of potential clients for the company. • Supervised two staff members and administrative activities including documentation of all procedures for company operations. • Performed quality assurance reviews on all client projects resulting in improved customer satisfaction, project savings, reduction in process times and less rework. • Delivered “Social Media 101” sessions for clients to include Twitter, Facebook, and LinkedIn training designed to increase client awareness of online image and on-line marketing. The Reynolds and Reynolds Company -- Dayton OH 1/99 – 6/07 Developer and marketer of enterprise-software solutions for automobile dealership management Remote Customer Training Professional • Conducted research to identify customer needs and support account strategy, resulting in shortened sales cycle for national sales team. • Analyzed customer systems and consulted with customers to provide scenarios and cost estimates for training. • Improved installations by coordinating cross-functional projects to ensure smooth flow of information among sales, installation teams, and customers.
  • 4. Laura Arber, PMP Page 2 of 3 Communications Manager • Created and managed a testimonial system and Customer Relationship Management program that increased number of testimonial and case studies available to marketing and sales teams. • Identified testimonial candidates, conducted customer interviews and reference calls, edited transcripts into testimonial statements and managed production of case studies. • Developed and maintained database of testimonial letters, quotes, videos and success stories for marketing and sales use. Technical Support Professional • Trained customers throughout the U.S. via phone and on-site consultation. • Supported consultants during new product installations, resolved client issues, and provided year-end consultation on product design. • Served as customer advocate and primary point-of-contact for high-level clients, freeing up executive sponsors. • Documented product defects, trends/patterns, and future enhancements to promote product growth. • Modified multiple databases using Microsoft SQL as required. Education / Professional Development / Community Involvement Project Management Institute (PMI) - Project Management Professional (PMP) Kettering Leadership Academy - 9-month program designed for citizens to learn about every major aspect of community life A+ Training Boot camp - skills and knowledge needed troubleshoot hardware and software installations Wright State University, Dayton, OH - Bachelor of Science, Management Chairperson, Kettering Board of Community Relations Chairperson, Kettering Oakwood Martin Luther King Breakfast