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Presentation delivered to ActKM conference in 2004

Published in: Business, Education, Technology
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  1. 1. Projects and Culture 101- The design of humane, engaging and effective knowledge sharing environments. Your presenters: Brian Hill and Dr David Week
  2. 2. Dilberts ultimate house(DUH)
  3. 3. A bit more about us <ul><li>Dr David Week PhD </li></ul><ul><li>Principal , Author, Architect </li></ul><ul><li>Brian Hill </li></ul><ul><li>Principal, Human factors consultant. </li></ul>
  4. 4. The conundrum.. People in projects need to collaborate in effective knowledge sharing spaces. But what activities do those spaces need to support? How can they be organised? How do they influence people and project culture?
  5. 5. The answer… It depends…. Sorry :-)
  6. 6. … On project organisation/s… <ul><li>Project effort typically occurs across clusters of people: FT/PT staff, subcontractors, 3rd parties and other organisational boundaries. All of them will have their own cultures, norms, business drivers and motivations. The greater the disparity, the greater the complexity and risk </li></ul><ul><li>Increases reliance on shared learning, effective communication and co-operative cultures </li></ul>
  7. 7. … on artifact availability… <ul><li>Knowledge artifacts (tacit/explicit/chaotic) </li></ul><ul><li>Information landscapes (how can you use the environmental cues you have to work with?) </li></ul><ul><li>Opportunities for collaboration and access to shared learning </li></ul><ul><li>Shared or agreed tools, techniques and processes </li></ul><ul><li>Social and spatial organisation </li></ul><ul><li>Reference to timelines/sequence </li></ul>
  8. 8. … On peoples networks.. <ul><li>Which can be represented through Social Network Analysis tools (or information flows) </li></ul>How many degrees of separation are you dealing with? How much can you plan for? What can you accommodate?
  9. 9. <ul><li>Balancing the tensions between: </li></ul><ul><li>‘ caves and commons’ </li></ul><ul><li>quiet vs collaborative space </li></ul><ul><li>co-locating where affinities and dependencies exist </li></ul><ul><li>Commercial interests, customer needs /constraints and project outcomes </li></ul>… On peoples environments..
  10. 10. <ul><li>EG Deacons lawyers projects workgroup themes 1 : </li></ul><ul><li>More space allocated to working together </li></ul><ul><li>Greater personal mobility </li></ul><ul><li>Greater security </li></ul><ul><li>Greater differentiation </li></ul><ul><li>Greater control over paper </li></ul>… expressed as a pattern language.. 1 Workgroup example provided in Week,D (2002) The Culture Driven Workplace, p190-191, RAIA, Canberra
  11. 11. <ul><li>The Courtyard </li></ul><ul><li>Green the courtyard </li></ul><ul><li>Add water </li></ul><ul><li>Add a glazed space </li></ul><ul><li>Place the entrance within the courtyard </li></ul><ul><li>Run circulation around the courtyard </li></ul>… and pattern language elaboration.. 1 Industry example provided in Week,D (2002) The Culture Driven Workplace, p196-207, RAIA, Canberra <ul><li>The Building </li></ul><ul><li>Natural light and air </li></ul><ul><li>Design against glare </li></ul><ul><li>Create dedicated ‘concentration space’ </li></ul><ul><li>Views </li></ul><ul><li>Create libraries, not rabbit warrens </li></ul><ul><li>Create dedicated ‘collaboration space’ </li></ul><ul><li>Create places to relax </li></ul><ul><li>The kitchen </li></ul><ul><li>Furnishings and fitout </li></ul><ul><li>Home away from home </li></ul><ul><li>Comfortable chairs, big desks </li></ul><ul><li>Surround people with amazing objects and information </li></ul><ul><li>Low ambient lighting, good task lighting </li></ul><ul><li>Relax the geometry </li></ul><ul><li>Hide the cables </li></ul>
  12. 12. Lihir Island Let’s consider a new KM conundrum
  13. 13. Sustainable Lihir 1983 Exploration commenced 1995 Integrated Benefits Package adopted Construction started 1997 Production started 2023 Open pit mining and processing of high-grade ore complete 2041 Processing of stockpiled low-grade ore complete