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Customer support: humans or bots?


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In this presentation, Janis will show us how to gain value of chat bots in service desk and save man-hours on repetitive tasks. We will also discuss lessons learned from the complexities involved in replicating human-to-human experience.

Published in: Technology
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Customer support: humans or bots?

  1. 1. Hi! How can I help you? How do I set up exchange account on iOS?
  2. 2. Yes, sure! Here is what we found: “Setup Microsoft Exchange on mobile devices”
  3. 3. Show me the steps Go to <settings> Ok, continue
  4. 4. Ok Add exchange account Add username and password