Asae 2009 Effective Practices For Governing A Certification Program (Cn 8 10 09)


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An organization's governing processes and people can sometimes be the greatest asset or greatest barrier to an effective certification program. Here are some tips we shared at a recent conference of the American Society of Association Executives.

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  • Good morning ladies and gentlemen and welcome to Always Serving. Always Exceptional. My name is Diana Oreck, Vice President, Global Learning & Leadership Center for the Ritz-Carlton Hotel Company. I was asked to assist in helping you design a service excellence initiative. It has been my great pleasure to assist in this project but Always Serving. Always Exceptional was actually designed and written by a Design Cadre by staff members from various departments whom I would like to recognize now. If members of the Design Cadre could please stand as I call your name I would appreciate it. I would ask that you hold your applause until all the names have been called. Read names. All staff members will attend Always Serving. Always Exceptional. And then all new staff members will attend as well. You all have a participant’s workbook. Please use it today to write notes and keep it as useful resource. We are very anxious that the information in Always Serving. Always Exceptional be sustainable. Therefore, we will ask you to complete a personal action plan about how you are going to use some of the material. The action plan should be completed and handed in to your immediate supervisor so you can periodically discuss your progress. Please refer to the action plan at the back of the workbook to familiarize yourself with it. We will give you time at the end of each module to complete it. Here are the norms for working together today: We will provide a morning and afternoon break and lunch. Please participate I will ask for volunteers There is group work. Please choose a snappy name for your group and write it on your flipchart We do have prizes Please ask any and all questions. There are no silly ones Have fun Now let’s review the agenda
  • Asae 2009 Effective Practices For Governing A Certification Program (Cn 8 10 09)

    1. 1. Effective Practices for Governing a Certification Program Monday, August 17, 2009 11:00 – 12:15 Content Leaders: Christine D. Niero, PhD Vice President Professional Testing Lawrence Lynch, CAE President National Registry for Food Safety Professionals Dale Cyr, CAE, CEO Executive Director American Registry for Diagnostic Medical Sonography Connecting Great Ideas and Great People
    2. 2. Participant Demographics <ul><li>Association CEO or staff </li></ul><ul><li>Certification CEO or staff </li></ul><ul><li>Thinking of developing a program </li></ul><ul><li>New program < 2 years </li></ul><ul><li>Program between 3 – 5 years </li></ul><ul><li>Program between 6 – 10 years </li></ul><ul><li>Program 10+ years </li></ul><ul><li>Accredited program </li></ul>
    3. 3. Which Model is Yours? <ul><li>Independently Incorporated as a corporate or not-profit entity </li></ul><ul><li>Embedded within a corporate or non-profit entity </li></ul><ul><li>Separately incorporated within a corporate or non-profit entity </li></ul>
    4. 4. Major Considerations for Certification Governance <ul><li>Scope of Authority </li></ul><ul><li>Roles and Responsibilities </li></ul><ul><li>Policies and Procedures </li></ul><ul><li>Conflict of Interest </li></ul><ul><li>Fiduciary Responsibility </li></ul>
    5. 5. Scope of Authority <ul><li>Delegation of authority to a specific governing entity—articles of incorporation, bylaws, policies </li></ul><ul><li>Scope to include all decisions related to certification </li></ul><ul><li>Autonomy and independence of governing entity in rendering certification decisions </li></ul><ul><li>Supported in documentation </li></ul>
    6. 6. Roles and Responsibilities <ul><li>Provide oversight of the development and administration of all aspects of the program </li></ul><ul><li>1. policies and procedures </li></ul><ul><li>2. eligibility criteria </li></ul><ul><li>3. examination/assessment </li></ul><ul><li>4. recertification </li></ul>
    7. 7. Roles and Responsibilities <ul><li>5. ethics and disciplinary (Code of Ethics) </li></ul><ul><ul><ul><li>6. volunteer pool and SMEs </li></ul></ul></ul><ul><ul><ul><li>7. Intellectual property </li></ul></ul></ul>
    8. 8. Policies and Procedures <ul><li>Should cover all possible decisions, especially adverse decisions </li></ul><ul><li>Due process </li></ul><ul><li>NDAs & confidentiality </li></ul><ul><li>Information to the Public </li></ul><ul><li>Conflict of Interest </li></ul><ul><li>Fiduciary responsibility </li></ul>
    9. 9. Conflict of Interest <ul><li>Board Oversight </li></ul><ul><ul><li>Strategic vs. Tactical </li></ul></ul><ul><ul><li>Exam Development </li></ul></ul><ul><ul><li>Awarding/Suspension/Revocation </li></ul></ul><ul><ul><li>Appeals </li></ul></ul><ul><ul><li>Internal Audits/Management Review </li></ul></ul>
    10. 10. Fiduciary Responsibility <ul><li>Sufficient funds to support development and maintenance </li></ul><ul><li>Sufficient funds to conduct regular and ongoing and certification activities </li></ul><ul><li>Able to engage non-staff consultants and professionals to support program elements </li></ul>
    11. 11. Fiduciary Responsibility <ul><li>Policy oversight & procedural integrity </li></ul><ul><li>Protecting the integrity of the credential </li></ul><ul><li>Responsibility to certificants </li></ul><ul><li>Public protection </li></ul>
    12. 12. Case Studies <ul><li>Case Study 1 </li></ul><ul><li>Case Study 2 </li></ul>
    13. 13. Discussion of Case Studies <ul><li>Group discussion of findings and recommendations. </li></ul>
    14. 14. Key Terminology—Best Practices <ul><li>Authority </li></ul><ul><li>Autonomy </li></ul><ul><li>Integrity </li></ul><ul><li>Independence </li></ul><ul><li>Transparency </li></ul><ul><li>ISO/IEC 17024 Conformity Assessment—General Requirements for Bodies Operating Certification of Persons </li></ul><ul><li>Administered by the American National Standards Institute (ANSI) </li></ul>
    15. 15. Study on Governance Practices <ul><li>Pilot survey </li></ul><ul><li>Highlight of Findings </li></ul><ul><li>Would you like your organization to participate? </li></ul>
    16. 16. Contact Information Christine D. Niero, PhD: cniero @ proftesting .com Lawrence Lynch, CAE: [email_address] Dale Cyr, CAE, CEO: [email_address] SEE YOU NEXT YEAR! Annual Meeting & Expo August 21 - 24, 2010 Los Angeles, CA