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Ch5andch6

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Ch5andch6

  1. 2. Chapter 5 Information Gathering Unobtrusive Method
  2. 3. Chip, I know the interview took a long time but they were worth it. I’m sure of that, You really made a good impression on them People have stopped me in the hall and said they're glad we're working on the new system I'm not worried about the interview themselves But i was concerned that we didn't have time to discuss observations before you did them HaHaHaha…. Rest assured, I was all eyes. I used a technique called STROBE, or Structured Observation of the Environment To see our decision maker's habitats systematically You'll be interested in these notes I wrote up for each person I interviewed
  3. 4. I’m sure of that, You really made a good impression on them People have stopped me in the hall and said they're glad we're working on the new system I'm not worried about the interview themselves But i was concerned that we didn't have time to discuss observations before you did them
  4. 5. HaHaHaha…. Rest assured, I was all eyes. I used a technique called STROBE, or Structured Observation of the Environment To see our decision maker's habitats systematically You'll be interested in these notes I wrote up for each person I interviewed
  5. 6. E – 1: Decision Maker Dot Matricks Office location An enclosed office in the Administrative Data Processing area. The door is usually open. Large windows with a beautiful view are located opposite the door. Placement of desk Center of the room with a chair across the desk from Dot and another chair at the side of the desk. Stationary equipment Two large bookcases containing a variety of books. One is ceiling height and another is desk height. Decorations On the lower bookcase are pictures of Dot's children. There are several pictures on the walls. One is a farm scene of a horse and buggy and two riders trotting up a dirt road. Props A computer, turned on with a network sign-on screen displayed. A stack of reports is on the left side. Several pens and a printer calculator are above the reports. A notebook computer is in the shorter bookcase. Trade journals and newspapers Several copies of Computerworld and the Journal of Management Systems are on top of the bookcase. The latest Computerworld issue is on the desk. Office lighting/color Brightly lit, warm tan walls with a brown accent stripe. Clothing A dress, authoritatively jacketed with a navy blazer.
  6. 7. <ul><li>Office Location </li></ul><ul><li>Enclosed office in the Administrative data </li></ul><ul><li>Tends to increase the interaction frequency and informal  messages </li></ul><ul><li>Desk Placement </li></ul><ul><li>Center of the room with a chair across the desk and another chair at the side of the desk </li></ul><ul><li>Encourage participation and equal exchanges </li></ul><ul><li>Stationary Equipment </li></ul><ul><li>Two large bookcases containing a variety of books </li></ul><ul><li>Stores and values much information  </li></ul><ul><li>Decorations </li></ul><ul><li>Dots children, several pictures on the wall, one of them a farm scene of a horse a buggy and two riders trotting up a dirt road </li></ul>E – 1: Dot Matricks
  7. 8. <ul><li>Props </li></ul><ul><li>Computer turned on with network sign-on, stack of reports on the left side, several pens and a printer calculator, notebook computer </li></ul><ul><ul><li>Use above items personally </li></ul></ul><ul><ul><li>Prefers to get external information from the Web </li></ul></ul><ul><li>Trade journals and newspapers </li></ul><ul><li>Computerworld and Journal of Management Systems, current issue </li></ul><ul><ul><li>Updated with current events and technology </li></ul></ul><ul><li>Office lighting/color </li></ul><ul><li>Brightly lit, warm tan walls with a brown accent </li></ul><ul><ul><li>  Gather information through more formal memos and official reports </li></ul></ul><ul><li>Clothing </li></ul><ul><li>A dress, authoritatively jacketed with a navy blazer </li></ul><ul><ul><li>Represents maximum authority </li></ul></ul>E – 1: Dot Matricks
  8. 9. <ul><ul><li>Friendly and helpful </li></ul></ul><ul><ul><li>Gives importance to the interviewer Anna (calls put on hold) </li></ul></ul><ul><ul><li>Aware of what is going on in her department ang has ideas on how to improve the current system </li></ul></ul><ul><ul><li>Willing to accept responsibility, admitting to Anna her oversight in some areas </li></ul></ul><ul><ul><li>Overall, STROBE and Interview matched </li></ul></ul>Comparison based on Interview and STROBE
  9. 10. E – 2: Decision Maker Mike Crowe Office location Workroom near the mainframe and computer network complex. A desk is in a cubicle partitioned at one end of the room. Placement of desk Against the wall. A chair is at the side of the desk and is piled high with technical manuals. Stationary equipment A file cabinet and a half-size bookcase. A long, low workbench covered with computers and parts. Decorations Posters of a magnified microchip showing the circuitry. Several posters of railroad trains. Props The bookcase is stacked high with papers, magazines, manuals, software packages, and diskettes. A Pentium 2.66 GHz computer is on the desk. Displayed on it are several open windows overlapping each other. The top one contains a Web page for ordering parts. Trade journals and newspapers There are numerous catalogs for parts and a stack of PC Magazines are in evidence. Office lighting/color The office is well lit with large overhead fluorescent lights as well as desk and work-area lighting. Clothing Dark slacks, a lightly striped shirt, and a dark tie accenting the shirt stripes.
  10. 11. <ul><ul><li>The interview with Mike supports Anna's observation.  </li></ul></ul><ul><ul><li>Nobody entered the busy office during the interview and Mike was reached on his cell phone (Inaccessible).  </li></ul></ul><ul><ul><li>Mike collects a lot of internal (file cabinet) and external information(catalogs and magazines) </li></ul></ul><ul><ul><li>He uses a lot of the manuals and books </li></ul></ul>E – 2: Mike Crowe
  11. 12. E – 3: Decision Maker Cher Ware Office location Within Administrative Information Processing – cubicle, near the center of the PC area. Placement of desk Facing a wall of the cubicle with a chair behind the desk and at the side of the desk. An old sofa is against another wall. Stationary equipment A bookcase and a file cabinet. The bookcase contains a variety of books referencing PC software and hardware. Decorations Posters of mountain scenery, tranquil lakes, a forest, and one that says &quot;Flower Power.&quot; Props The desk is rather cluttered with paper, pencils, coffee cups, and the like. A personal computer is on the desk, with a Web page displaying a link to download a software update. Trade journals and newspapers Several internal reports. The latest copy of PC World magazine is stacked next to two other PC magazines. Each is folded back, exposing a product review page. Office lighting/color The cubicle has burgundy walls and is warmly lit with ceiling and desk lighting. Clothing A flowered pastel blouse and a denim skirt.
  12. 13. <ul><ul><li>Interviews </li></ul></ul><ul><ul><ul><li>Casual </li></ul></ul></ul><ul><ul><ul><li>Knowledgeable about her field. (Software Guru) </li></ul></ul></ul><ul><ul><ul><li>Very approachable in conversation. </li></ul></ul></ul><ul><ul><li>Office Follow-up </li></ul></ul><ul><ul><ul><li>Office Location -  Away from Central Offices. </li></ul></ul></ul><ul><ul><ul><li>Casual Setting - Chairs Next to Desk, Sofa, &quot;Flower Power&quot; poster. </li></ul></ul></ul><ul><ul><ul><li>Casual Attire - Non Business Traditional </li></ul></ul></ul><ul><ul><ul><li>Researching - PC Mags and Web browser open for reviewing software. </li></ul></ul></ul><ul><ul><li>Cher is very causal in her approach to work. This could affect her leverage as a decision maker because her office location is away from everyone else. Also Cher is so casual that others may find it more &quot;lack of professionalism&quot; then being friendly. </li></ul></ul>E – 3 Cher Ware
  13. 14. E – 3: Decision Maker Paige Prynter Office location Administration building, an enclosed office. Located near other decision makers. The office door is normally closed. Thin vertical windows are part of the wall to the hallway. Placement of desk Close to the door. Expansive space behind the desk. Chair of visitor is against the wall and directly across the desk from Paige's chair. Stationary equipment A file cabinet is in the corner. A bookcase contains bound sets of books neatly organized. Decorations A framed print of an English landscape is on the wall. Props A computer sits on the desk. It is turned off. A gold pen set is the only other object on the desk. Trade journals and newspapers A copy of the Wall Street Journal and some educational journals are visible on a small bookcase. No journals or reports are on the desk. Office lighting/color Lighting is fluorescent. The colors of the office are grey and mauve. Clothing Skirted suit with white blouse.
  14. 15. <ul><ul><li>Interview </li></ul></ul><ul><ul><ul><li>Very Professional </li></ul></ul></ul><ul><ul><ul><li>Very precise in conversation </li></ul></ul></ul><ul><ul><ul><li>Wants follow-up by appointment </li></ul></ul></ul><ul><ul><li>Office Follow-up </li></ul></ul><ul><ul><ul><li>Very Professional - No decorations, WSJ </li></ul></ul></ul><ul><ul><ul><li>Gets information from others - Binders, Computer is Off </li></ul></ul></ul><ul><ul><ul><li>Authoritarian - Keeps Visitor chair across from her, Also has more space on her side of the desk. </li></ul></ul></ul><ul><ul><li>  Paige is an uber-professional that may have the ear of others because her office is located central to the rest of the administration. </li></ul></ul>E – 3: Paige Prynter
  15. 16. E – 4: Decision Maker Hy Perteks Office location In the Information Center. A faculty and staff resource room with PC and several mainframe workstations. The office is partitioned off at one end of the room. Placement of desk The desk has its side against the partition wall with a chair to the side of it. The space behind and in front of the desk are fairly balanced. Stationary equipment Two desk-height bookcases and several four-drawer file cabinets. Decorations The walls are covered with numerous posters and with artwork that his children have created. The posters are of astronomical objects, distant countries, and interesting surrealistic-looking computer artwork, some depicting fractals. Props The desk has a 2.4 GHz computer displaying a Web site. There are pens and some Post-it notes on the desk. Several of CD holders with a variety of CDs in them are on a shelf. There is a large box of read/write CDs on another shelf. Trade journals and newspapers Several issues of PC Magazine and a Macintosh journal are on the bookcase. The latest issue of Training is on the desk. Office lighting/color The office is well lit with desk and overhead fluorescent lamps. The color is a warm off-white. Clothing A sports jacket with a pale yellow shirt and dark tie. Dress slacks that coordinate with his jacket.
  16. 17. <ul><li>Office location : The decision maker tends to view the organization differently and drifts apart from other organization members in their objectives. </li></ul><ul><li>Desk position: Decision maker encourages participation and equal exchanges for communication . </li></ul><ul><li>Stationary Office Equipment: It is likely that the decision maker stores and values much information </li></ul><ul><li>Props: The decision maker is more likely to use the properties personally and doesn’t have to leave the room to use those. The decision maker processes data personally </li></ul><ul><li>External Information sources: The decision maker looks for external information from journals, newspaper. </li></ul><ul><li>Office Lighting and color:  The warm color indicates a tendency toward more personal communicaiton. The decision maker gathers more information informally. </li></ul><ul><li>Clothing worn by Decision Makers: The cloth doesn’t represent the maximum authority. So, the Decision maker seems to have less authority in decision making </li></ul>E – 4: STROBE Analysis - Hy Perteks
  17. 18. <ul><li>Anna had to Walk past several students and faculty working on PCs to get to Hy's open door indicating that the office is not easily accessible. </li></ul><ul><li>Hy is getting up from crowded desk confirms to the STROBE that the decision maker is more likely to use props personally and doesn’t have to leave the room to use such equipments. </li></ul><ul><li>The chair at the side for visitor encourages participation and equal exchanges. </li></ul><ul><li>Hy goes through Web, manuals and reference materials indicating that he seeks extra organizational information, processes data personally and stores information personally as well. </li></ul><ul><li>The decision maker is interested in gathering information through survey reports. This negates the narrative. </li></ul><ul><li>Question to ask Hy to clarify my interpretation: </li></ul><ul><li>Do you like to receive more information informally or through more formal memos and official reports? </li></ul>E – 4: Analysis Interview from Scenario
  18. 19. Chapter 6 Agile Modeling and Prototyping
  19. 20. Prototype Evaluation Form System or Project name: CPU Microcomputer System Company: Central Pacific University User 1 User 2 User 3 Username Mike Dot Cher User Reactions He is enthusiastic about the project. He wants to know when the “Preventive Maintenance Report” will be in production. She really like the “Add New Computer” prototype and she also tries to add some data She like the design and look of “Add Software Record” User Suggestions Completion date for preventive maintenance Report assign by data control to appear at the top of the form for reference – Report title to changed to “Weekly Preventive Maintained Report: she is impressed Band and Model that the software runs to be included the Memory required monitor and the printer of plotter required. She also Likes button to save and exit Innovation The report is easily modified and printed Revision Plans
  20. 21. E – 1: Sample Report
  21. 22. E -1 The Hardware Inventory Listing <ul><li>Critique </li></ul><ul><li>Alignment of fields on reports </li></ul><ul><ul><li>Fields need to be standardized. </li></ul></ul><ul><ul><li>Currently columns are both left and center justified </li></ul></ul><ul><li>Report Content </li></ul><ul><ul><li>Missing Warranty Information </li></ul></ul><ul><ul><li>Missing Anything Related to the Particulars of that Machine. (Graphics Cards, Memory) </li></ul></ul><ul><li>Visual appearance </li></ul><ul><ul><li>Need to remove room numbers from every column </li></ul></ul><ul><li>Screen data and caption alignment </li></ul><ul><ul><li>Need to move totals to left. </li></ul></ul><ul><li>Screen visual appearance </li></ul><ul><ul><li>No buttons required </li></ul></ul>
  22. 23. E – 1 Sample Report
  23. 24. <ul><ul><li>Alignment of fields on reports </li></ul></ul><ul><ul><ul><li>Each column seems to be aligned properly </li></ul></ul></ul><ul><ul><li>Report Content </li></ul></ul><ul><ul><ul><li>'License Period' field helps to keep track of the license expiration time </li></ul></ul></ul><ul><ul><ul><li>Copies currently in use' field helps to keep track of no. of copies currently in use and those which are available. </li></ul></ul></ul><ul><ul><ul><li>Rest everything is good </li></ul></ul></ul>E – 2 Hardware Inventory Report
  24. 25. E – 2: Sample Form
  25. 26. <ul><li>Critique </li></ul><ul><li>Alignment of fields on reports </li></ul><ul><ul><li>Fields need to be standardized. </li></ul></ul><ul><ul><li>Need to change some filed location to be more clear </li></ul></ul><ul><li>Report Content  </li></ul><ul><ul><li>Need to change Network Connection to Internet Connection </li></ul></ul><ul><li>Visual appearance </li></ul><ul><ul><li>Need to Change the layout to be more clear. </li></ul></ul><ul><ul><li>Move all the speciation to the left. </li></ul></ul><ul><li>Screen data and caption alignment </li></ul><ul><ul><li>Need to move totals to left. </li></ul></ul><ul><li>Screen visual appearance </li></ul><ul><ul><li>Crowded </li></ul></ul>E – 3 Installed Computer Report
  26. 27. E – 3: Sample Report Date: 20/02/2010 Computer Installation Report Page 1 of 4 Brand X86 Model 123456 Inventory number 999 999 9999 9999 Serial number 339393 Memory 256MB Optical drive DVD Hard Drive 200 GB Second Drive 0 Floppy Diskette YES Zip Drive YES Network 100/1000 Internet Connection YES Monitor Super VGA Printer HP LaserJet 6P
  27. 28. E – 4: Sample Report Date: 20/02/2010 Computer Problem Report Page 1 of 1 Inventory Number Brand Name Model Cost of Repair Warranty 937372 Brand name 1 Model 1 $XX.XX Yes 903457 Brand name 2 Model 2 $XX.XX Yes 974722 Brand name 3 Model 3 $XX.XX Yes 973649 Brand name 4 Model 4 $XX.XX Yes 154835 Brand name 5 Model 5 $XX.XX Yes 638364 Brand name 6 Model 6 $XX.XX Yes 836353 Brand name 7 Model 7 $XX.XX Yes 926353 Brand name 8 Model 8 $XX.XX Yes 018263 Brand name 9 Model 9 $XX.XX Yes 826353 Brand name 10 Model 10 $XX.XX Yes 835243 Brand name 11 Model 11 $XX.XX Yes 835141 Brand name 12 Model 12 $XX.XX Yes 947635 Brand name 13 Model 13 $XX.XX Yes
  28. 29. <ul><li>Critique </li></ul><ul><li>Alignment of fields on reports </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Report Content  </li></ul><ul><ul><li>Field need to include the date it was repaired (calculate monthly/yearly cost) </li></ul></ul><ul><ul><li>Employee/staff that repaired </li></ul></ul><ul><ul><li>List does not include totals/subtotals </li></ul></ul><ul><li>Visual appearance </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Screen data and caption alignment </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Screen visual appearance </li></ul><ul><ul><li>More fields to be added, make it landscape </li></ul></ul>E – 4 Computer Problem Report
  29. 30. E – 4: Sample Report 21/02/2010 Modified Computer Problem Report Page 1 of 1 Date Reported Date Repaired Inventory Number Brand Name Model Cost of Repairs Warranty 02/14/2010 02/15/2010 933648 Brand 1 Model 1 $XXX.XX YES 02/14/2010 02/16/2010 937374 Brand 2 Model 2 $XXX.XX NO 02/15/2010 02/16/2010 935336 Brand 3 Model 3 $XXX.XX YES 02/16/2010 02/16/2010 256453 Brand 4 Model 4 XXX.XX YES 02/16/2010 02/17/2010 635257 Brand 5 Model 5 XXX.XX NO
  30. 31. <ul><li>Critique </li></ul><ul><li>Alignment of fields on reports </li></ul><ul><ul><li>Fields need to be standardized. </li></ul></ul><ul><ul><li>Currently columns are both left and center justified </li></ul></ul><ul><li>Report Content  </li></ul><ul><ul><li>No Indicator of site license. </li></ul></ul><ul><ul><li>Specific hardware requirements (Y or N) </li></ul></ul><ul><ul><li>Cost of Software </li></ul></ul><ul><li>Visual appearance </li></ul><ul><ul><li>Need to remove room numbers from every column </li></ul></ul><ul><ul><li>Move Category to a column (instead of a heading)  </li></ul></ul><ul><ul><li>Replace OS 8 with name of OS </li></ul></ul><ul><li>Screen data and caption alignment </li></ul><ul><ul><li>Need to move totals to left. </li></ul></ul><ul><li>Screen visual appearance </li></ul><ul><ul><li>Seems Busy </li></ul></ul>E – 5 New Software Installed Report
  31. 32. E – 5 Sample Report
  32. 33. <ul><li>Critique </li></ul><ul><li>Alignment of fields on reports </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Report Content </li></ul><ul><ul><li>Field need to include the date the software was installed. </li></ul></ul><ul><ul><li>Employee/staff that repaired </li></ul></ul><ul><li>Visual appearance </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Screen data and caption alignment </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Screen visual appearance </li></ul><ul><ul><li>Acceptable </li></ul></ul>E – 6 The Software Installed Report
  33. 34. E – 6: Sample Form
  34. 35. <ul><li>Critique </li></ul><ul><li>Alignment of fields on reports </li></ul><ul><ul><li>It was not properly aligned </li></ul></ul><ul><li>Report Content </li></ul><ul><ul><li>Missing Warranty Information  </li></ul></ul><ul><ul><li>Missing Print Button </li></ul></ul><ul><ul><li>Missing &quot;Next&quot; and &quot;Previous&quot; Record Button </li></ul></ul><ul><li>Visual appearance </li></ul><ul><ul><li>Buttons not properly aligned </li></ul></ul><ul><li>Screen data and caption alignment </li></ul><ul><ul><li>That was acceptable </li></ul></ul><ul><li>Screen visual appearance </li></ul><ul><ul><li>Need more navigation buttons </li></ul></ul>E – 7 Delete Computer Record
  35. 36. E – 7: Delete Computer Record Form
  36. 37. <ul><li>Critique </li></ul><ul><li>Alignment of fields on reports </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Report Content </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Visual appearance </li></ul><ul><ul><li>The forward and previous button should reversed </li></ul></ul><ul><li>Screen data and caption alignment </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Screen visual appearance </li></ul><ul><ul><li>Acceptable </li></ul></ul>E – 8 Update Maintenance Information
  37. 38. E – 8: Sample Form
  38. 39. <ul><li>Critique </li></ul><ul><li>Alignment of fields on reports </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Report Content  </li></ul><ul><ul><li>Acceptable </li></ul></ul><ul><ul><li>Fields like its warranty period, problem is missing  </li></ul></ul><ul><li>Visual appearance </li></ul><ul><ul><li>Print Button, Undo Button were missing </li></ul></ul><ul><ul><li>Acceptable </li></ul></ul><ul><li>Screen visual appearance </li></ul><ul><ul><li>acceptable </li></ul></ul>E – 9 Software Location Inquiry
  39. 40. E – 9: Sample Form
  40. 42. QUESTION PLEASE

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