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A MOMENT TO REMEMBER  SERVICE EXCELLENCE TRAINING III         OCTOBER 16, 18, 2012       HELMY VRAMERRYAN
AT THE END OF THE TRAINING …1.   Understand how to develop     impressive personality.2.   Own a better and positive self ...
SHOUT!SAYA TULUS IKHLAS!SAYA MAU MENOLONG!SAYA SELALU SIAP!SAYA TENANG DAN TIDAK PANIK!SAYA SELALU BERPIKIR POSITIF!SAYA Y...
STEP #3: DEVELOP IMPRESSIVEPERSONALITY         Appearance                       Expressions        Intelligence           ...
STEP #3: DEVELOP IMPRESSIVEPERSONALITY   Are you neat?   Are you careful about cleanliness?   Appearance   Do you have ...
STEP #3: DEVELOP IMPRESSIVEPERSONALITY   Do you have pleasant modulated tone of voice?   Are you smart to choose your wo...
STEP #3: DEVELOP IMPRESSIVEPERSONALITY   Have an effort to improve memory?   Are you observant?   Are you attentive?  ...
STEP #3: DEVELOP IMPRESSIVEPERSONALITY   Are you cool?   Is your temper under control?   Are you discipline yourself? ...
STEP #3: DEVELOP IMPRESSIVEPERSONALITY   Do you read books/mags?   Do you attend course?   Do you have knowledge of mus...
STEP #3: DEVELOP IMPRESSIVEPERSONALITY   Are you sympathetic?   Are you thoughtful?   Do you talk less and listen more?...
Verbal Impact               What you sayVocal ImpactHow you say                      Visual Impact                      Ho...
COMMITTED TO SERVE PASSIONATELYC   AND SINCERELYA   ATTENTIVER   RESPONSIVE AND DON’T DELAY    ENTHUSIASTICE
Let’s discuss …WHAT ATTEMPT CAN YOU & YOUR DEPARTMENTTO MAKE YOUR GUESTS HAPPIER AND SURPRISEYOUR SERVICE??           Be e...
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Serviceexcellence3

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Serviceexcellence3

  1. 1. A MOMENT TO REMEMBER SERVICE EXCELLENCE TRAINING III OCTOBER 16, 18, 2012 HELMY VRAMERRYAN
  2. 2. AT THE END OF THE TRAINING …1. Understand how to develop impressive personality.2. Own a better and positive self image.
  3. 3. SHOUT!SAYA TULUS IKHLAS!SAYA MAU MENOLONG!SAYA SELALU SIAP!SAYA TENANG DAN TIDAK PANIK!SAYA SELALU BERPIKIR POSITIF!SAYA YAKIN YANG SAYA KERJAKAN!SAYA SELALU SENYUM!
  4. 4. STEP #3: DEVELOP IMPRESSIVEPERSONALITY Appearance Expressions Intelligence Emotions Interests Social adaptation
  5. 5. STEP #3: DEVELOP IMPRESSIVEPERSONALITY Are you neat? Are you careful about cleanliness? Appearance Do you have a good posture? Do you watch your facial expression? Do you have a ready SMILE? Do you have a weird manners?
  6. 6. STEP #3: DEVELOP IMPRESSIVEPERSONALITY Do you have pleasant modulated tone of voice? Are you smart to choose your words? Do you show interest in your expressions? Expressions
  7. 7. STEP #3: DEVELOP IMPRESSIVEPERSONALITY Have an effort to improve memory? Are you observant? Are you attentive? Are you mature? Are you understanding/thoughtful? Intelligence
  8. 8. STEP #3: DEVELOP IMPRESSIVEPERSONALITY Are you cool? Is your temper under control? Are you discipline yourself? Do you avoid self-pity? Emotions
  9. 9. STEP #3: DEVELOP IMPRESSIVEPERSONALITY Do you read books/mags? Do you attend course? Do you have knowledge of music or science? Do you have a hobby? Interests
  10. 10. STEP #3: DEVELOP IMPRESSIVEPERSONALITY Are you sympathetic? Are you thoughtful? Do you talk less and listen more? Do you try to help others as far as you can? Social adaptation
  11. 11. Verbal Impact What you sayVocal ImpactHow you say Visual Impact How you look
  12. 12. COMMITTED TO SERVE PASSIONATELYC AND SINCERELYA ATTENTIVER RESPONSIVE AND DON’T DELAY ENTHUSIASTICE
  13. 13. Let’s discuss …WHAT ATTEMPT CAN YOU & YOUR DEPARTMENTTO MAKE YOUR GUESTS HAPPIER AND SURPRISEYOUR SERVICE?? Be everywhere, do everything, and never fail to astonish the customer. Macys Motto

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