Bitesized Leadership training - Performance Management 2011

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Lander Associates are doing a series of bitesized leadership training session for Bowden Mayes. This session Fiona Lander talks about Performance Management.

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Bitesized Leadership training - Performance Management 2011

  1. 1. Bite Sized Training Series for
  2. 2. Bite Sized Leadership Training from Course 2 in the CMI series Focus on Performance www.landerleadership.com
  3. 3. High Achieving Teams
  4. 4. <ul><li>It’s about … </li></ul><ul><li>getting results </li></ul><ul><li>It focuses on getting the best from people and helping them achieve their potential </li></ul>What is Managing Performance?
  5. 5. Clear Goals and Objectives
  6. 6. Performance Management – Expectations <ul><li>Effective Performance Management is about establishing a framework so that individual and team performance can be monitored and developed </li></ul><ul><li>Are our expectations clear to others – </li></ul><ul><li>What is excellent performance? </li></ul><ul><li>What is poor performance? </li></ul>
  7. 7. Managing Performance <ul><li>What is the difference between… </li></ul><ul><li>Unsatisfactory performance and </li></ul><ul><li>Unacceptable performance? </li></ul>
  8. 8. Managing Under Performance It’s personal! <ul><li>Do </li></ul><ul><li>Be crystal clear on minimum standards </li></ul><ul><li>Communicate these to everyone upfront </li></ul><ul><li>Have a ‘getting back on track’ process </li></ul><ul><li>Communicate this to everyone upfront </li></ul><ul><li>Feedback on performance not on personality </li></ul><ul><li>Agree an action plan in a specific time frame </li></ul><ul><li>Know you’ve done everything you can to create success </li></ul><ul><li>Don’t </li></ul><ul><li>Go in angry </li></ul><ul><li>Threaten people with consequences </li></ul><ul><li>Go straight to disciplinary </li></ul><ul><li>Loose your cool </li></ul><ul><li>Be ill prepared </li></ul><ul><li>Accept excuses </li></ul><ul><li>Compromise your standards </li></ul>
  9. 9. Setting Standards The ‘above the line mentality’ Setting Minimum Acceptable Standards (MAS) Targets MAS
  10. 10. Measuring and Monitoring
  11. 11. Measuring and Monitoring <ul><li>Measure the Right Things </li></ul><ul><li>At the Right Time </li></ul>
  12. 12. Acting on the Information <ul><li>What are you currently measuring? </li></ul>
  13. 13. Monitoring and Measuring <ul><li>Are we consistently measuring the right things? </li></ul><ul><li>Measure great performance as much as poor performance </li></ul><ul><li>Help people go from Good to Great! </li></ul>
  14. 14. Good to Great! Top Performance and Best People <ul><li>Who are they? </li></ul><ul><li>What are they doing? </li></ul><ul><li>What motivates them? </li></ul><ul><li>What are their aspirations ? </li></ul><ul><li>What can you do to get them there? </li></ul>
  15. 15. Performance Management
  16. 16. Thank You

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