Adrian Lancaster2 Park View, Phone: 01455 270703Sharnford, Leics. LE10 3PT Work: 07802 635940 Email: firstname.lastname@example.org Summary of Experience An IT Programme/Project Manager with 27 years’ experience within a corporate environment, combined with a full array of in depth technical knowledge & skills. A versatile all-rounder with an on-going, solid record of accomplishments, emphasising a broad range of skills, this is supported with personal training & development. Offering a conscientious, structured approach to Project & Programme Management through the use of industry recognised methodologies such as Prince2 & MSP to deliver the corporate requirements& business change, whilst maintaining a pragmatic response under pressure. I have, over the last 10 years, specialised in Back office & client delivery at Enterprise level. This has been extensively utilised by the clients that I have worked with. I have been able to bring outside suppliers such as Dell & Microsoft around the same table to deliver complex solutions to the client desktop estate & succeed in delivering to tight deadlines while maintaining the required quality & financial plans. This has been achieved through the delivery of quality Vision’s, Business cases, planning, RAID & control brought together by excellent stakeholder &man management skills. During the last 10 months, I have been delivering the EE Digital Portal & eShop infrastructure for TSL in support of the EE first to the post delivery of 4G LTE. This has allowed me to gain & utilise skills in the transformation from a current live service into a fully integrated FMO service with no interruption to the current business operations, while maintaining all SLA’s. Since the successful completion of this Programme in October 2012, I have now been moved on within T-Systems to deliver the internal EE Customer Management Framework to allow for the delivery of all services required by CSRs to deliver support to EE customers through one single sign on Portal; this ensures the best customer experience when calling EE for assistance.I am a conscientious individual with a can do attitude to all aspects of delivering a total solution into live Service Delivery Teams. Technical Skills & Special Training HND in Electronics & Computer Design, 1982 HND in Business Studies 1984 ITIL Service Management Certification 2001 Prince2 2011 MSP 2011 CCENT 2013 SC Clearance – UK Eyes Only – up to 2015 – currently lapsed Improving methods by developing & implementing business systems Strong inter-personal skills, stakeholder engagement, allowing communication and liaison with Managers, customers & suppliers at all levels. Service delivery focussed implementations Flexible attitude, effective decision making in pressured situations. Competent delivery of multiple vendors Architecture Infrastructure. Key Project & Programme Achievements in the last 5 years Programme Managed • End to end delivery of Everything Everywhere 4G LTE Digital access, eShop, billing platform & DB warehousing o Digital infrastructure – end to end delivery of all infrastructure, staging & Production o Integration of FMO while utilising CMO reference data with no interruption of service o Matrix management of multi company teams to ensure the correct skill set was in place when required o Connectivity between CMO & FMO infrastructure to allow for delivery deadlines o Full lifecycle planning through to closure, risk, issue & relationship management was key to the delivery o Delivery to extremely tight deadlines – Project kick off May 2012 – go live 0800 on 30th October 2012 Delivery finalisation of Frankfurt DC Consolidation Programme – 34 clients o 34 clients, 2 DC migrated to a new instance o Implementation of churn devices in new location to allow for migration & decommissioning strategy o Migration of devices to the new instance through physical shift & transformation o Plan & execute decommissioning of redundant devices followed by safely disposing of data & device o Key business process change management o Successfully delivered under extremely tight schedules through third party delivery teams • Delivery of APJ & EMEA wide Lab Consolidation & Integration Programme – 10,000 Servers virtualised o 10,000 servers virtualised over 48 countries, 518 sites into local Australian &UK DC Halls – 3 phases o Implementation of churn devices in UK& US to allow for decommissioning of remote device o Migration of devices to the UK or Australia (if needed) o Plan & execute decommissioning of redundant devices followed by safely disposing of data & device o Key business process change management o Successfully delivered under extremely tight schedules & in hostile circumstances (Phase 1)
• Delivery of a European wide Active Directory – 21,000 users o Exchange, SCCM, SCOM, Bitlocker utilising Quest toolset o Supplier selection, engagement & management to deliver key specialist deliverables o Manage all PM’s Delivering Client Estate, Infrastructure, apps & data migration & business change. o Liaise with & manage all stakeholder communications o Ensure tight scope control maintained enabling close risk & issue management• Delivery of “GAP” based Restricted Active Directory o Exchange, SMS, MoM, PKI, Pointsec & Intrust o Supplier selection, engagement & management to deliver key specialist deliverables o Manage all PM’s Delivering Client Estate, Infrastructure, apps & data migration & business change. o Ensure tight scope control maintained enabling close risk & issue management o Liaise with & manage all stakeholder communications o Pre-Production Model office design & deploymentProject Managed• Delivery of Global F-Secure AV Client to 33,000 clients o Full lifecycle delivery of 33,000 globally based clients on none standardised OS platforms o Due to current threat, the time line for this Project was both tight & none negotiable o Delivery managers in 5 countries o Managed Security requirements in a “fluid” environment• Deployment of Enterprise Application Integration utilising WebMethods o Developing solution alongside WebMethods Architect o Developing Business Case to allow for delivery o Passing the successful Business Case to the Implementation Team for delivery within 3 months• Global B2B Web Portal o Web based supplier selection process to deliver Client access portal o £5.7M budget - >2500 Suppliers & Clients trained o Delivered on time, to budget & quality plans.• RRIA Architecture Development Database o Delivering directly to Client CTO o Delivering to extremely tight milestones – 3 months lifecycle o Delivered on time, to budget & quality plans• IronPort Deployment o Delivering PID in 2 weeks due to criticality of the Project o Had IronPort units in place within 4 weeks scanning intrusions o Total final solution signed off & operational in 12 weeksProfessional Work Experience & Successes2012 Contract TSL – Everything Everywhere Digital Programme ManagerInfrastructure Programme Manager May 2012 - Current Managing the delivery of the new EE eShop & supporting Digital infrastructure• Responsible for the full lifecycle of the sub Programme• Delivery of connectivity to live systems with no downtime allowance• Stakeholder management was critical & managed throughout• Cost management through matrix management along with clear requirement & scope adherence• Full application migration to new infrastructure. Followed by test & regression testing• Management of full load testing by client to ensure infrastructure capacity uplift as per requirement• Managing the budget, team & deliverables through standard Programme lifecycle.As part of the delivery of this role, I am responsible for the delivery of all production services based in the new DC (FMO) as well asthe connectivity & security of the legacy estate (CMO). I have setup a standard Programme Organisation which has been signedoff by the Sponsors of the Programme. The delivery was the focus point of the business realisation of the 4G LTE implementationbeing delivered concurrently with my Programme to allow EE to take advantage of the head start they had over other mobilephone operators. As such, this was the key to the success of the whole business case. As such, we were working to extremely tightschedules with anone negotiable drop dead date, which, through good man management, ensured the team worked closely tocomplete the timely delivery &ensure the Business Case was not compromised.
2011 Contract HP – Internal ITO Datacentre Consolidation Programme Manager (Germany)Infrastructure Programme Manager Dec 11 – Apr 12 Managing Consolidation of two DC in Frankfurt to a single mew instance• Responsible for the management of specialist technical team• Migration strategy to include transformation of devices as well as lift and shift for continuity• Decommission profiling, data tracking & decommission execution• Cost reduction management to allow for cost savings to deliver Business Case• 34 clients in the one DC to be managed through the migration• Initial analysis to confirm the detail of all devices to be consolidated, technical & contractual status• Managing the budget, team & deliverables through standard Programme lifecycle.As part of the delivery of this role, I am responsible for the delivery of all production services based in the DC. I have setup astandard Programme Organisation which has been signed off by the Sponsors of the Programme. Decommissioning was plannedon a client by client basis post the migrations, this was to allow for uninterrupted service to the client to be maintained. TheProgramme was running in support of a scheduled building closure programme, we were working to extremely tight scheduleswith Drop Dead Dates that were set in stone, which in turn ensured the team worked closely to ensure the delivery & BusinessCase were not compromised.2010 Contract HP – Internal ITO EMEA/APJ Consolidation Programme ManagerInfrastructure Programme Manager Mar 10 – Nov 2011 Managing Consolidation of 340 Labs into ES Labs Virtual service• Responsible for the management of specialist technical team• Delivery of Physical to Virtual services to allow for cost savings to deliver Business Case• Delivery within EMEA into one UK based Lab & APJ into one Australian based Lab• 10,000 devices scoped, 8,800 actually transformed, remainder migrated to centralised DC• 340 Labs EMEA & 178 in APJ• Decommissioning analysis, profiling, phasing & execution for in excess of 19,000 devices• Initial analysis to confirm the detail of all devices to be consolidated, technical & contractual status• Managing the budget, team & deliverables through standard Programme lifecycle.As part of the delivery of this role, I am responsible for the delivery of all none production ES Labs from their current physical formto virtual labs both in the UK & Australia. By using MSP Methodology, I managed each of the tranches through start up, planning &deployment, assisting & directing their respective Project Managers, then reporting to SRO through the Programme Board anyrisks or issues along with any recommendations, I am also responsible for the finances & reporting. In total there are 4 trancheswithin the Programme, these comprised of Analysis, assessment, build out & transformation. Each tranche being planned at adetailed delivery schedule level, with baselined milestones, that were monitored & measured at the Programme level. Finally toensure timely exit of the required buildings to meet the Programme BC, decommissioning of devices in a data safe & coordinatedfashion was crucial to support business continuity. As this Programme was running in support of a scheduled building closureprogramme, we were working to extremely tight schedules with Drop Dead Dates that were set in stone, which in turn ensuredthe team work closely to ensure the delivery & Business Case were not compromised.2003 – 2009 Contract EDS – Rolls Royce AccountInfrastructure Programme Manager Jan 09 – Aug 09Managing Back Office Delivery of SCCM, SCOM, KMS & Bitlocker Responsible for the management of £13.4 million budget Delivery of Microsoft technologies to a none restricted estate Delivery within the UK utilising Dell’s CFI & DAD Processes for client deployment; o 5,000 laptops o 17,000 desktops – Vista client o Process Management changes for support teams & training for users Alpha & Beta phase prototype delivery in a short timeline (POC) Budgeting for & managing risks & issues to minimise any impact on Programme delivery Managing the EDS(HP)/Dell/Microsoft/Rolls-Royce relationshipAs part of the delivery of this role, I was responsible for the delivery of all the supporting infrastructure required to migrate theclient from a Windows server 2000 estate to Windows Server 2003 R2 operating system within AD to allow the support of Vista &Windows 7. I was also responsible for the deployment of laptops & desktops including the applications that were to be migratedfrom existing application versions to current version -1. The role covered the full lifecycle of the Programme. By using MSPMethodology, I managed each of the tranches through start up, planning & deployment, assisting & directing their respectiveProject Managers. I was responsible for supplier selection to assist in the delivery of the scoped solution and managed theirdeliverables when assigned. I was also responsible for Programme Risks, meeting with the Programme Board on a bi-weekly basisto review current status & recommendations. I was also responsible for the finances both planning & reporting. The keyrequirement for this Programme to be successful was that laptop deliveries had to commence within 4 months of the Programmeinitiation. This meant that identifying &migrating the applications that would allow for delivery of 80% of the laptops was crucial.
This was initiated by using offshore resource, which both kept the costs in check & allowed for multiple streams of work to becompleted in a short timescale. In total there were 5 tranches within the Programme that I managed, these comprised ofPrototyping, Laptop delivery, Application Migration, Business Transformation & Global Architecture. Each Project was planned at adetailed delivery schedule level with tightly scheduled, baselined milestones that were delivered by the Project while beingmonitored&measured for benefits realisation at the Programme level.Infrastructure Programme Manager Mar – 07 – Dec 08Infrastructure Modernisation, Delivery of AD, SMS, MoM & Exchange• Responsible for the management of £7.1 million budget• Delivery of Microsoft technologies to a restricted estate• Delivery within the UK on 6 geographically local teams.• Extensive requirement workshops to define scope• Delivery of 2000 Desktops & 150 Laptops – XP Client• Planning to meet all business requirements tight deadline requirements (time scale)• Managing the Microsoft/EDS/Rolls-Royce relationshipIn this role, I was responsible for the replacement of all current Infrastructure & client’s, to be replaced with a GAP (GovernmentApproved Protocol) locked down environment that met the latest MOD guidelines, the delivery was to be completed while theEnterprise continued with its business as usual. The Programme consisted of Infrastructure Architecture, Client Design, ApplicationMigration, Infrastructure Delivery, and Client Delivery along with Business Transformation to educate & train the user & supportteams. The role covered the full lifecycle of the Programme. By using MSP Methodology, I managed each of the tranches throughstart up, planning & deployment, assisting & directing their respective Project Managers. I was responsible for supplier selectionto assist in the delivery of the scoped solution and managed their deliverables when assigned. I was also responsible forProgramme Risks, meeting with the Programme Board on a bi-weekly basis to review current status & recommendations. I wasalso responsible for the finances both planning & reporting. I also had to report to the MOD Security Board, who owned theEnterprise relationship with the MOD, on a bi weekly basis to ensure there were no deviancies that would affect the accreditationof the infrastructure in the final MOD sign off.Prior Roles within EDSInfrastructure Programme ManagerManaging Back Office Delivery of AD, SMS & Exchange Nov 06 – Dec 07Global F-Secure Upgrade Project June 06 – Oct 06Back Office Systems (Planning) & B2B Web Portaldelivery Feb 06 to May 06Infrastructure Project ManagerRRIA – Metis Architecture Development System Nov 05 – Jan 06Microsoft Active Directory 2003 Forest Aug 04 – Oct 05WebMethods Enterprise Application Integration Feb 04 – Jul 04Microsoft Global Collaboration Tool Set Aug 03 – Jan 042002 – 2003 Contract Halcyon Asset ManagementInfrastructure Project Manager Dec 02 – Feb 032002 – 2002 CONTRACT TXU EnergiInfrastructure Project Manager, Pan European delivery of Lotus Notes 5 Apr 02 – Nov 021998 – 2001 CONTRACT ENERGIS COMMUNICATIONS LTDInfrastructure Programme Manager April 01 – Nov 01Infrastructure Project Manager April 00 – April 01Application Support Manager Dec 99 – April 00Infrastructure Design Manager January 99 – Dec 99Lap Top Roll out Project Manager August 98 – Jan 99Previous PositionsTechnical Team Leader two main projects - Quasar Computers July 96 – July 98Project Manager Desktop Roll out 500PC’s 4 sites - Mitsubishi May 97 – July 98Technical Team Leader - Regisbrook Group July 96 – Dec 96Business Systems Project Co-ordinator - Focus Distribution March 95 - July 96
Past Project Successes.Delivery of Notes R5 to 3500 users across UK & Europe via CitrixDelivered Citrix infrastructure 2 Data Centre model within the UKDelivered secure E-Services LAN/WAN across 3 sitesImplementation of ITIL Compliant Service Delivery TeamImplementation of 27 Nokia ip440 Firewall environmentDelivery of secure, fully functional Internet NT Desktop to 1500 usersCitrix Metafame 1.8 & NT4 Terminal Server implementationsRS6000 upgrade project within live & DR environmentsFull implementation of SecurID infrastructure to 4000 usersImplementation of mail migration from Notes to ExchangeLaptop rollout & upgrade to 1000 user basePersonal DevelopmentPrince 2 upgrade to v 2009 2011 MSP 2011COMPTia Security+ Training 2009 PRINCE2 Project Management 1999PMI Self trained 2006 Cisco Routers within Projects 1998SAP Planning in a Project Environment 2005 Citrix Winframe 1998IM Methodology 2003 Institute of Accountants certification 1997APM Program Management 2002 Technical Cert – Desktop & Notebooks 1996ITIL Service Management Accreditation 2001 Technical Cert – Compaq Servers 1996Citrix Metafame within Project Environments 2000 Internet (Informed Training Services) 1995Project Management (SLTG) 1992 Project Management (ICL Computers) 1992Current Training CCENT – Cisco Network TrainingReferences& Interests Business & personal references available on request Interests – Shooting, motor sport, travelling & technology