Persuasion and Reflective Learning:Closing the Feedback LoopLars Müller, Verónica Rivera-Pelayo and Stephan HeuerFZI Resea...
Agenda▪ Introduction & Motivation▪ Persuade or support reflection?▪ Closing the feedback loop▪ Summary© MIRROR Project - C...
IntroductionDesired behavioral changes at work are often verycomplex                            “I want to treat my patien...
MIRROR Reflective Learning at Work▪ Learn by observing others and from experiences▪ Support learning-on-the-job and experi...
Motivation                   Encouraging                    reflection                                       Persuading   ...
Reflective Learning refers to “those intellectual and affective activities in which individuals engage to explore their ex...
Persuasive TechnologyUse of capturing approaches to provide persuasive feedback Capture behavior and rate it Provide rei...
Persuade or Support Reflection© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu   8
Persuade or Support Reflection© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu   9
Example: Jawbone UP© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu   10
Reflection: A matter of guidance?Influencing behavior using captured data▪ Guidance reduces responsibility and effort for ...
Complex goalsGrowing number of data sources Harder to interpret Difficult to link to a goal                             ...
Requirements for capturing behavior                    Reflective Learning:                    Persuasive Technology:     ...
Closing the Feedback LoopPersuasive Technology already measures behavior Ask the user    Benefit for capturing?    Is t...
Unpredictability of relevanceWhich data can help predict relevance? Affective context by psychophysiological sensors     ...
ConclusionResults Outlined the design space between reflective learning and persuasive  technology Reflection is a promi...
Thank you very much                                                                Questions?© MIRROR Project - Co-Funded ...
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Persuasion and Reflective Learning: Closing the Feedback Loop

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I presented our paper "Persuasion and Reflective Learning: Closing the Feedback Loop" at Persuasive 2012. What are the similarities between reflective learning and persuasive technology? What can we learn from the two research directions to support changes in behavior using technology?

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Persuasion and Reflective Learning: Closing the Feedback Loop

  1. 1. Persuasion and Reflective Learning:Closing the Feedback LoopLars Müller, Verónica Rivera-Pelayo and Stephan HeuerFZI Research Center for Information Technology KarlsruhePersuasive 2012, 7th June 2012© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  2. 2. Agenda▪ Introduction & Motivation▪ Persuade or support reflection?▪ Closing the feedback loop▪ Summary© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 1
  3. 3. IntroductionDesired behavioral changes at work are often verycomplex “I want to treat my patients better.” “I need to reduce my stress.” “I would like to improve my communication and teaching skills.”© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 2
  4. 4. MIRROR Reflective Learning at Work▪ Learn by observing others and from experiences▪ Support learning-on-the-job and experience sharing▪ Learning by reflection on observed practices and collected data▪ Focus on acquisition of tacit knowledge© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 3
  5. 5. Motivation Encouraging reflection Persuading Induce change in behavior Support by using information technology Both use feedback loops Can both fields of research learn from each other?© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 4
  6. 6. Reflective Learning refers to “those intellectual and affective activities in which individuals engage to explore their experiences in order to lead to new understandings and appreciations“ (Boud et. al)D. Boud, R. Keogh, and D. Walker. Reflection: Turning Experience into Learning, chapter Promoting Reflection in Learning: aModel., pages 18-40. Routledge Falmer, New York, 1985. © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 6
  7. 7. Persuasive TechnologyUse of capturing approaches to provide persuasive feedback Capture behavior and rate it Provide reinforcementLimited number of domains Clear Goals Specific Behavior http://jawbone.com/up Behavior that can be measured http://dub.washington.edu/projects/ubifit© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 7
  8. 8. Persuade or Support Reflection© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 8
  9. 9. Persuade or Support Reflection© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 9
  10. 10. Example: Jawbone UP© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 10
  11. 11. Reflection: A matter of guidance?Influencing behavior using captured data▪ Guidance reduces responsibility and effort for the user▪ Reduces control Ethical implications Computer Supported Reflective Learning Amount of Guidance Awareness/ Reflection Persuasion Coercion Mindfulness© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 11
  12. 12. Complex goalsGrowing number of data sources Harder to interpret Difficult to link to a goal C BUnknown target behavior User decides Cognitive Dissonance Theory A Cognitive effortThree possibly conflicting representations of behavior A) What really happened in a situation B) What the person believes had happened C) What tools have captured about that event© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 12
  13. 13. Requirements for capturing behavior Reflective Learning: Persuasive Technology: Capturing experiences Capture specific behavior General capturing Select best capturing approach approach Select relevant data Rate behavior Trigger reflection Provide Reinforcement Change in behavior© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 13
  14. 14. Closing the Feedback LoopPersuasive Technology already measures behavior Ask the user  Benefit for capturing?  Is the data reliable? Using of-the-shelf sensors  Accelerometers  Biosensors  Smart Meters BiosensorsWhich data should be captured to support reflection? All data? Quantiative vs. Experiential© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 14
  15. 15. Unpredictability of relevanceWhich data can help predict relevance? Affective context by psychophysiological sensors http://www.affectiva.com/q-sensor/ Social Interaction  computer mediated communication  face to face interaction Task context  Augment tools http://hd.media.mit.edu/badges/© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 15
  16. 16. ConclusionResults Outlined the design space between reflective learning and persuasive technology Reflection is a promising approach to induce behavioral change Three kinds of cues to identify relevant data for reflectionOutlook More data and sensors Can we persuade to reflect?© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 16
  17. 17. Thank you very much Questions?© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 17

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