This talk is about lessons learned while trying to grow a wiki in an enterprise environment.Caring for a wiki is similar to caring for a garden. An almanac felt like a good choice for a compilation of lessons learned.
Aesthetic, Flexibility and Structure.Encourage people to come backAdapt to changing situationsPrevent chaos from setting in
Capture conceptsAnswer questionsWhat Where Who Keep scope generic (table of content of where is what in J&J)See: http://semantic-mediawiki.org/wiki/KnowIt
Keep only what is necessary and hide the rest.
Dissect MediaWiki SkinsLearn jQueryDiscover Bootstrap Plan for multiple devicesBrowsers supportResponsive design Mobile skinTwitter Bootstrap: http://twitter.github.com/bootstrap/index.html
Ease people into using the wikiMake it consistent Make it familiar
BrandingName / Logo / cardsUse local vocabularies‘Rename’ instead of ‘Move‘‘Alert’ instead of ‘Watch’‘Refresh’ instead of ‘Purge’
Think about how wiki fits in its surroundings
From integration issues down to rules and regulations.
Social aspects are important – remove obstacles to sharing between users
I Like Favorites ContributionsBetter comments / better page toolbarTwitter icon by Kevin Flahaut - http://weblog.404creative.com/2008/12/20/free-vector-twitter-icons/
Provide options to import content quickly
Submit process Bookmarkletspopup formData transfer updatesImport from other sources (forum pages, publications)
WidgetsWP style shortcodesMarkitup editor
A semantic wiki is only as strong as the relationships and properties defining it.
One category per pageEverything else through propertiesStandard properties : Description, Topics, Scope, Image, URL
Once all these steps are covered, watch content evolve carefully
Tags in separate namespaceUse reports to detect inconsistencesUse bots to clean things upNeed better queries for related pages
Time to collect the fruits of all that labor – queries… and hopefully, insights
Saved queries Semantic search SPARQL and RDF store options for SMW : http://semantic-mediawiki.org/wiki/SPARQL_and_RDF_stores_for_SMWHTTP gateway to contentInline display of resultsExport to XML, JSON, TXT, CSVExtension : http://www.sensordatalab.org/wiki/index.php5/Extensions:Sparql_Query
No time to rest – provide advanced users with better tools to help you care about next year’s crop.
Use forms for DisambiguationModeration / ReviewFlag pages / reports
Get to know your users and give them what they want
Use Google Analytics,Piwik, OWA to get a view of how people use the wikiWhat are they after ?Run interviews, surveys, collect feedback
And if all this was not enough, start planning for slowdowns.
Is your wiki ready for popularity ?Are pages cached ? Are they optimized ?Test it
The result : 10000 pages, 4000 users, 50 daily visits, 72% of returning visitshttp://www.alquier.org/laurent
2012 Enterprise Wiki Almanac
2012 Enterprise Wiki Almanac A practical guide for the Enterprise Semantic MediaWiki gardenerSMWCon Spring 2012Laurent Alquier, Janssen Pharmaceutical Companies of Johnson & Johnson
12 steps to grow a better Enterprise Semantic MediaWiki