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This paper investigates access and provision for LGBTQ+ (Lesbian, Gay, Bisexual, Trans, Queer,+) users of Dublin’s public libraries. It seeks to build a complete picture of access and provision by surveying not only LGBTQ+ users on their experiences, but also by surveying heterosexual and LGBTQ+ staff on their attitudes towards providing an accessible service, as well as interviewing management on their approaches and policies. An unresearched aspect of Irish library life, this crucial research looks to integrate LGBTQ+ experiences with the landscape of literature on the subject, as well as staff policies, procedures and provision.
This paper details the work undertaken for this author’s MSc thesis, In Dublin’s Fair City: An Examination of Access and Provision for LGBTQ+ Patrons in Dublin’s Public Libraries and discusses and synthesises the responses gathered, culminating in a number of evidence-based, literature-supported, easy-to-follow set of recommendations that can be applied to any library service, showing how to make your library a welcoming, engaging and inclusive space for your LGBTQ+ patrons and community.