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You Get What You Measure: Tips for Establishing Safety Metrics   Phil La Duke
Introduction <ul><li>Housekeeping </li></ul><ul><li>Introductions </li></ul>
What is Worker Safety? <ul><li>Safety is the term we use to describe the degree to which a worker is in jeopardy of being ...
What should we measure? <ul><li>Whatever is seen as a key to the companies success: </li></ul><ul><ul><li>Costs </li></ul>...
Determine the Desired State <ul><li>You may find the desired state of safety goes far beyond zero injuries… </li></ul><ul>...
Defining a Metric <ul><ul><li>Measurement Methodology </li></ul></ul><ul><ul><li>Criteria for success </li></ul></ul><ul><...
Example <ul><li>LADUKECO has set cost reduction as one of it’s strategic goals and it’s up to you to establish measurement...
Define the Desired State
Obvious Costs of Safety <ul><li>Workers’ Compensation Costs </li></ul><ul><li>Insurance Premiums </li></ul><ul><li>Lawsuit...
Hidden Costs of Safety <ul><li>Legal Fees </li></ul><ul><li>Public Relations Fallout </li></ul><ul><li>Disruption of Produ...
Leading Indicators
Trend Analysis: Injuries
Sample Scorecard
Trend Analysis: Hazards Found
Trend Analysis: Hazards & Injuries
Tracking Progress <ul><li>Score Cards </li></ul><ul><li>Dashboards </li></ul>
Thank You!
<ul><li>Phil La Duke </li></ul><ul><li>Director, Performance Improvement  </li></ul><ul><li>O/E </li></ul><ul><li>2125 But...
Run Safety Like a Business <ul><li>Use zero-sum budgeting to develop a budget. </li></ul><ul><li>Calculate realistic Retur...
Integrate Safety Into Operations’  Activities <ul><li>Understand the Operations business model and ensure your business mo...
Demonstrate the Value of Safety <ul><li>Calculate the real costs of your injuries. </li></ul><ul><li>Use hard numbers and ...
Demonstrate the Urgency of Safety <ul><li>Calculate your risk of injuries. </li></ul><ul><li>Calculate the cost of those i...
Avoid Fads or Complex Initiatives <ul><li>KISS. </li></ul><ul><li>Recognize that lasting cultural change can come out of e...
Don’t Cop Out <ul><li>Don’t blame the economy for: </li></ul><ul><li>The lack of Operations’ buy-in. </li></ul><ul><li>You...
Conclusion <ul><li>Selling Safety in hard economic times is not all that different than selling Safety in good economic ti...
Thank You! This presentation is available at www.safety-impact.com.
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You Get What You Measure Tips For Establishing Safety Metrics

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This presentation was first made at the National Safety Council by Phil La Duke in Orlando 2009

Published in: Health & Medicine, Business
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You Get What You Measure Tips For Establishing Safety Metrics

  1. 1. You Get What You Measure: Tips for Establishing Safety Metrics Phil La Duke
  2. 2. Introduction <ul><li>Housekeeping </li></ul><ul><li>Introductions </li></ul>
  3. 3. What is Worker Safety? <ul><li>Safety is the term we use to describe the degree to which a worker is in jeopardy of being injured in the workplace. </li></ul><ul><ul><li>Does zero injuries mean a workplace is safe? </li></ul></ul><ul><ul><li>Does 100% compliance mean a workplace is safe? </li></ul></ul><ul><ul><li>Does zero hazards mean a workplace is safe? </li></ul></ul><ul><ul><li>What does our Workers’ Compensation costs tell us about safety? </li></ul></ul><ul><ul><li>How do we know that a workplace is “safe”? </li></ul></ul>
  4. 4. What should we measure? <ul><li>Whatever is seen as a key to the companies success: </li></ul><ul><ul><li>Costs </li></ul></ul><ul><ul><li>Risk and liability </li></ul></ul><ul><ul><li>Compliance </li></ul></ul><ul><ul><li>Response Time </li></ul></ul><ul><ul><li>Quality </li></ul></ul><ul><ul><li>Down-time </li></ul></ul><ul><ul><li>Turn over </li></ul></ul><ul><ul><li>Morale </li></ul></ul>
  5. 5. Determine the Desired State <ul><li>You may find the desired state of safety goes far beyond zero injuries… </li></ul><ul><ul><li>Minimal risk </li></ul></ul><ul><ul><li>Zero fraudulent claims </li></ul></ul><ul><ul><li>Complete employee participation in safety </li></ul></ul><ul><ul><li>Zero downtime </li></ul></ul><ul><ul><li>Lowest possible Workers’ Compensation Reserves </li></ul></ul><ul><ul><li>Continuous Improvement of safety </li></ul></ul>
  6. 6. Defining a Metric <ul><ul><li>Measurement Methodology </li></ul></ul><ul><ul><li>Criteria for success </li></ul></ul><ul><ul><li>Interpretation of the Metric </li></ul></ul>
  7. 7. Example <ul><li>LADUKECO has set cost reduction as one of it’s strategic goals and it’s up to you to establish measurements for safety that support this goal </li></ul>
  8. 8. Define the Desired State
  9. 9. Obvious Costs of Safety <ul><li>Workers’ Compensation Costs </li></ul><ul><li>Insurance Premiums </li></ul><ul><li>Lawsuits </li></ul><ul><li>Fines </li></ul>
  10. 10. Hidden Costs of Safety <ul><li>Legal Fees </li></ul><ul><li>Public Relations Fallout </li></ul><ul><li>Disruption of Productivity </li></ul><ul><li>Work Stoppages </li></ul><ul><li>Turnover </li></ul><ul><li>Lower Quality </li></ul><ul><li>Property Damage </li></ul><ul><li>Scrap </li></ul>
  11. 11. Leading Indicators
  12. 12. Trend Analysis: Injuries
  13. 13. Sample Scorecard
  14. 14. Trend Analysis: Hazards Found
  15. 15. Trend Analysis: Hazards & Injuries
  16. 16. Tracking Progress <ul><li>Score Cards </li></ul><ul><li>Dashboards </li></ul>
  17. 17. Thank You!
  18. 18. <ul><li>Phil La Duke </li></ul><ul><li>Director, Performance Improvement </li></ul><ul><li>O/E </li></ul><ul><li>2125 Butterfield, Suite 300N </li></ul><ul><li>Troy, MI 48084 </li></ul><ul><li>248-860-1086 </li></ul>
  19. 19. Run Safety Like a Business <ul><li>Use zero-sum budgeting to develop a budget. </li></ul><ul><li>Calculate realistic Return on Investment (ROI) for all your initiatives. </li></ul><ul><li>Distinguish discretionary spending from non-discretionary spending. </li></ul><ul><li>Look for—and present―other, lower cost options. </li></ul><ul><li>Apply for training grants or safety grants to offset the costs of regulatory training. </li></ul><ul><li>Look for ways to improve your efficiency and lower your costs. </li></ul>
  20. 20. Integrate Safety Into Operations’ Activities <ul><li>Understand the Operations business model and ensure your business model supports it. </li></ul><ul><li>Train Supervisors to conduct regular Safety inspections. </li></ul><ul><li>Train Supervisors to conduct incident investigations on workers hurt in their area. </li></ul><ul><li>Expand Safety in QOS Reviews/Scorecarding to include trailing and leading indicators. </li></ul><ul><li>Assist Operations’ leadership in developing a safety strategy. </li></ul>
  21. 21. Demonstrate the Value of Safety <ul><li>Calculate the real costs of your injuries. </li></ul><ul><li>Use hard numbers and avoid the soft/fuzzy costs. </li></ul><ul><li>Tie Safety to other Operations’ measurables. </li></ul>
  22. 22. Demonstrate the Urgency of Safety <ul><li>Calculate your risk of injuries. </li></ul><ul><li>Calculate the cost of those injuries. </li></ul><ul><li>Express that projected cost in terms of profits lost or additional production necessary to replace the money spent on injuries. </li></ul><ul><li>Avoid “blood on the floor” tactics. </li></ul><ul><li>Don’t lay a guilt trip on Operations. </li></ul>
  23. 23. Avoid Fads or Complex Initiatives <ul><li>KISS. </li></ul><ul><li>Recognize that lasting cultural change can come out of economic stress. </li></ul><ul><li>Make “simple, practical, fast” your mantra. </li></ul><ul><li>Choose your battles. </li></ul><ul><li>Implement organizational development that will produce an ROI within a year or less. </li></ul><ul><li>Avoid rigid, complex, or otherwise confusing Safety initiatives. </li></ul>
  24. 24. Don’t Cop Out <ul><li>Don’t blame the economy for: </li></ul><ul><li>The lack of Operations’ buy-in. </li></ul><ul><li>Your lack of a viable Safety business model. </li></ul><ul><li>Operations lack of interest in cost avoidance instead of cost reductions. </li></ul>
  25. 25. Conclusion <ul><li>Selling Safety in hard economic times is not all that different than selling Safety in good economic times. </li></ul><ul><li>The secret to getting Operations to value Safety is to make Safety valuable. </li></ul><ul><li>You can never sell anything unless you understand your customers, speak their language, and demonstrate the value of your products and services in relationship to what’s truly important to them. </li></ul><ul><li>Questions? </li></ul>
  26. 26. Thank You! This presentation is available at www.safety-impact.com.

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