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IndiceApertura e presentazioniLo scenarioCosa succede intorno a noiLa necessità della governance del cambiamentoL’applicaz...
Presentazione: chi siamo e cosa proponiamo                                       Chi siamo     Gruppo di professionisti co...
Il nostro Modello di Analisi                                                       Human                                  ...
Il Focus di oggiIl Comune come moderno Centro di Servizi:           Rischi e Opportunità               Questo documento è ...
Il modello di comunicazione/gestione delle innovazioni “chiave”                                COMUNICAZIONECITTADINO     ...
Applicazione Pratica del Modello1                                                                     2    ENTE LOCALE    ...
Applicazione Pratica del Modello1                                                                         2       ENTE LOC...
Applicazione Pratica del Modello1                                                                         2       ENTE LOC...
Applicazione Pratica del Modello1                                                                         2       ENTE LOC...
Moduli di Intervento                                                 Modulo 1        Survey Sensibilità e Resistenza al Ca...
Applicazione Pratica del Modello1                                                                         2       ENTE LOC...
Moduli di Intervento                                                 Modulo 2        Accompagnamento nella fase di comunic...
Applicazione Pratica del Modello1                                                                         2       ENTE LOC...
Moduli di Intervento                                                Modulo 3Progetto di analisi costi benefici e monitorag...
Fase conclusiva                                 TEAMWORK       Community tematica sul Social Network                      ...
La Governance degli interventi di innovazione della Pubblica Amministrazione Locale
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La Governance degli interventi di innovazione della Pubblica Amministrazione Locale

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La Governance degli interventi di innovazione della Pubblica Amministrazione Locale. Impatti sulla cittadinanza e gestione dei rischi

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La Governance degli interventi di innovazione della Pubblica Amministrazione Locale

  1. 1. IndiceApertura e presentazioniLo scenarioCosa succede intorno a noiLa necessità della governance del cambiamentoL’applicazione pratica del nostro modello di governance- Modulo 1: La survey di monitoraggio- Modulo 2: La comunicazione- Modulo 3: Il piano d’azione Questo documento è stato realizzato da KYLIN MARZO 2012 2
  2. 2. Presentazione: chi siamo e cosa proponiamo Chi siamo Gruppo di professionisti con background aziendale, consulenziale e universitario Approccio Multidisciplinare: ingegneristico, economico e sociologico Disponibilità di tool ed expertise specifiche Cosa proponiamo Progetti e interventi di Assessment & Management degli “Intangibles” Questo documento è stato realizzato da KYLIN MARZO 2012 3
  3. 3. Il nostro Modello di Analisi Human Factors Innovation Ethics Technology Economics Noi crediamo che il legame tra variabili tecnologiche e variabili socio-economicherappresenti un punto fondamentale per il successo di specifiche iniziative innovative Da INTANGIBLE ASSETS a TANGIBLE RESULTS Questo documento è stato realizzato da KYLIN MARZO 2012 4
  4. 4. Il Focus di oggiIl Comune come moderno Centro di Servizi: Rischi e Opportunità Questo documento è stato realizzato da KYLIN MARZO 2012 5
  5. 5. Il modello di comunicazione/gestione delle innovazioni “chiave” COMUNICAZIONECITTADINO COMUNITÀ CONDIVISIONE COMUNICAZIONE VIRALE Questo documento è stato realizzato da KYLIN MARZO 2012 6
  6. 6. Applicazione Pratica del Modello1 2 ENTE LOCALE INVESTIMENTI – INTERVENTISfide: Esempi:Servizi al Cittadino nel rispetto - Rifiutidei vincoli di Budget - Servizi Sociali - Energia - Sicurezza - Mobilità 3 - Nuovi Servizi CITTADINO Attore chiave 4 5 RESISTENZA AL MANCATO RITORNO INVESTIMENTO – CAMBIAMENTO ASPETTATIVE DISATTESE Intangible Fisiologico Questo documento è stato realizzato da KYLIN MARZO 2012 7
  7. 7. Applicazione Pratica del Modello1 2 ENTE LOCALE INVESTIMENTI – INTERVENTI Sfide: Esempi: Servizi al Cittadino nel rispetto - Rifiuti dei vincoli di Budget - Servizi Sociali - Energia - Sicurezza - Mobilità 3 - Nuovi Servizi CITTADINO Attore chiave INVESTIMENTI DI COMUNICAZIONE5 AD HOC RITORNOSULL’INVESTIMENTO 4 RESISTENZA AL MONITORAGGIO CAMBIAMENTO RITORNO INVESTIMENTO Intangible Fisiologico Questo documento è stato realizzato da KYLIN MARZO 2012 8
  8. 8. Applicazione Pratica del Modello1 2 ENTE LOCALE INVESTIMENTI – INTERVENTI Sfide: Esempi: Servizi al Cittadino nel rispetto - Rifiuti dei vincoli di Budget - Servizi Sociali - Energia - Sicurezza - Mobilità 3 - Nuovi Servizi CITTADINO Attore chiave INVESTIMENTI DI COMUNICAZIONE5 AD HOC RITORNOSULL’INVESTIMENTO 4 RESISTENZA AL MONITORAGGIO CAMBIAMENTO RITORNO INVESTIMENTO Intangible Fisiologico Questo documento è stato realizzato da KYLIN MARZO 2012 9
  9. 9. Applicazione Pratica del Modello1 2 ENTE LOCALE INVESTIMENTI – INTERVENTI Sfide: Esempi: Servizi al Cittadino nel rispetto - Rifiuti dei vincoli di Budget - Servizi Sociali - Energia - Sicurezza - Mobilità 3 - Nuovi Servizi CITTADINO Attore chiave INVESTIMENTI DI COMUNICAZIONE5 AD HOC RITORNOSULL’INVESTIMENTO 4 RESISTENZA AL MONITORAGGIO CAMBIAMENTO RITORNO INVESTIMENTO Mod 1 Intangible Fisiologico Questo documento è stato realizzato da KYLIN MARZO 2012 10
  10. 10. Moduli di Intervento Modulo 1 Survey Sensibilità e Resistenza al CambiamentoModalità d’intervento1. Analisi dell’intervento specifico relativo all’Ente Locale2. Identificazione, insieme all’Ente Locale, dei Punti Chiave dell’intervento3. Sviluppo di una Survey ad hoc relativa ai Punti Chiave identificati4. Erogazione della Survey5. Analisi dei risultati6. Presentazione all’Ente Locale dei Risultati e del Piano di Azione consigliato Questo documento è stato realizzato da KYLIN MARZO 2012 11
  11. 11. Applicazione Pratica del Modello1 2 ENTE LOCALE INVESTIMENTI – INTERVENTI Sfide: Esempi: Servizi al Cittadino nel rispetto - Rifiuti dei vincoli di Budget - Servizi Sociali - Energia - Sicurezza - Mobilità 3 - Nuovi Servizi CITTADINO Attore chiave INVESTIMENTI DI COMUNICAZIONE5 AD HOC RITORNOSULL’INVESTIMENTO 4 RESISTENZA AL MONITORAGGIO CAMBIAMENTO RITORNO INVESTIMENTO Mod 2 Intangible Fisiologico Questo documento è stato realizzato da KYLIN MARZO 2012 12
  12. 12. Moduli di Intervento Modulo 2 Accompagnamento nella fase di comunicazione e gestione della resistenza al cambiamentoModalità d’intervento1. Modulo 1 (vedi slide precedenti)2. Preparazione di un piano di comunicazione ad hoc per veicolare costruttivamente i risultati della Survey3. Gestione della comunicazione e del Piano di Azione con l’obiettivo di migliorare i risultati e i servizi offerti dall’Ente Locale Questo documento è stato realizzato da KYLIN MARZO 2012 13
  13. 13. Applicazione Pratica del Modello1 2 ENTE LOCALE INVESTIMENTI – INTERVENTI Sfide: Esempi: Servizi al Cittadino nel rispetto - Rifiuti dei vincoli di Budget - Servizi Sociali - Energia - Sicurezza - Mobilità 3 - Nuovi Servizi CITTADINO Attore chiave INVESTIMENTI DI COMUNICAZIONE5 AD HOC RITORNOSULL’INVESTIMENTO 4 RESISTENZA AL MONITORAGGIO CAMBIAMENTO RITORNO INVESTIMENTO Mod 3 Intangible Fisiologico Questo documento è stato realizzato da KYLIN MARZO 2012 14
  14. 14. Moduli di Intervento Modulo 3Progetto di analisi costi benefici e monitoraggio della sensibilità del cittadino al nuovo servizio/cambiamento introdottoModalità d’intervento1. Modulo 1 + Modulo 2 (vedi slide precedenti)2. Monitoraggio accettabilità cambiamento3. Valutazione profittabilità dell’investimento Questo documento è stato realizzato da KYLIN MARZO 2012 15
  15. 15. Fase conclusiva TEAMWORK Community tematica sul Social Network Obiettivo Confrontare contributi e buone pratiche Per iscriversi alla Community inviare e-mail a: info@kylinitalia.com Questo documento è stato realizzato da KYLIN MARZO 2012 16

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