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WORDPRESS SUPPORT

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Lessons in getting and providing support.

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WORDPRESS SUPPORT

  1. 1. WORDPRESS SUPPORT Lessons in getting and providing support.
  2. 2. BEST PRACTICES • You can use to get effective support from theme and plugin shops as a freelancer, Blogger, Agency, Enterprise or Government. • You can use to provide effective support to your customers for your theme, plugin or service. KYLE M. BROWN
  3. 3. GETTING Best practices that you can use to get effective support from theme and plugin shops as a freelancer, Blogger, Agency, Enterprise or Government. KYLE M. BROWN
  4. 4. GETTING • Remember, this community gave you something • Check the self help resources • Help the support person help you. KYLE M. BROWN
  5. 5. GETTING Remember, this community gave you something. KYLE M. BROWN
  6. 6. GETTING WordPress is an open source product and anyone can use it. Developers don’t have to provide support, they do it because they want to so be mindful. You may not get anything and you do not deserve it. KYLE M. BROWN
  7. 7. GETTING Check the self Help resources KYLE M. BROWN
  8. 8. GETTING • The WordPress Repository may have the answer to your question. • Check the FAQ and Support FORUM • Check the developers personal website. KYLE M. BROWN
  9. 9. GETTING Help the company help you. KYLE M. BROWN
  10. 10. GETTING • It’s broken • It’s doesn’t work • It’s crappy poor code ALL EQUAL NO SUPPORT KYLE M. BROWN
  11. 11. GETTING • Update the plugin and WordPress • Check for theme conflicts • Screenshots ALL EQUAL SUPPORT KYLE M. BROWN
  12. 12. PROVIDING Best practices that you can use to provide effective support to your customers for your theme, plugin or service. KYLE M. BROWN
  13. 13. PROVIDING • Set your customers expectations. • Provide self help resources. • Collect what you need from your customers upfront. KYLE M. BROWN
  14. 14. PROVIDING Set your customers expectations. KYLE M. BROWN
  15. 15. PROVIDING • What are your hours or operation? POST them. • What are your response times? POST them. • What are your conditions of support? POST them. KYLE M. BROWN
  16. 16. PROVIDING Provide self help resources. KYLE M. BROWN
  17. 17. PROVIDING • Include getting started steps. • Include FAQs. • Includes Docs that are searchable. KYLE M. BROWN
  18. 18. PROVIDING Collect what you need from your customers upfront. KYLE M. BROWN
  19. 19. PROVIDING • System Report, plugin version, add-ons active • License Key (If applicable) • Screenshots KYLE M. BROWN
  20. 20. RESOURCES THEME CONFLICTS http://wpsaas.net/wordpress-theme-and-plugin-conflicts/ SYSTEM INFO https://wordpress.org/plugins/send-system-info/ GRAVITY FORMS - http://www.gravityforms.com/ HELPSCOUT – http://www.helpscout.net JING - https://www.techsmith.com/jing.html KYLE M. BROWN
  21. 21. CONTACT Blog at http://www.Kylembrown.com Twitter @kylmbrown Clarity at https://clarity.fm/kyle-m-brown Founder Chief Operating Officer at http://wpSaaS.net

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