Ask Widget 2

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Ask the Expert Widget Class presentation.

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  • Explained Ask Widget benefits to upper administrative team and district extension directors so that they would fully support.
  • Widget form
  • Widget page
  • Improved training, Test counties were all Adrian’s.
  • Kyleen and Adrian discuss how they approached the roll out in their regions Involvement of district director. Promoted benefits. Firm deadline. Congratulations Positive feedback
  • Sharing and reusing answers important, especially with so many retirements. It’s a way to get knowledge out of email folders. KYLEEN SLIDE TALKING
  • Sharing and reusing answers important, especially with so many retirements. It’s a way to get knowledge out of email folders.
  • How to work, I.e., working out the in-office process to make it work, get questions answered SHARE! 30 minutes about eXtension and then 30 about the widget. Had them already get their accounts then looking at the county a day before to see who had a password and then I let the staff member and extension director know….who needed what so they had their passwords a head of time. We used elluminate (similar to adobe connect for the majority of our classes).
  • Adrian discusses successes
  • Ask Widget 2

    1. 1. Successes and Challenges of a Statewide Ask an Expert Widget Implementation
    2. 2. Presenters <ul><li>Rhonda Conlon, Extension Info. Tech. </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Kyleen Burgess, Hertford County </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Adrian Gaskins, Duplin County </li></ul><ul><ul><li>[email_address] </li></ul></ul>
    3. 3. Situation <ul><li>100 NC counties plus Cherokee Reservation </li></ul><ul><li>AaE project started in late 2008 </li></ul><ul><li>80 of 100 sites using the widget </li></ul>
    4. 4. Achieve buy-in <ul><li>How to ask counties to work differently? </li></ul><ul><ul><li>Enlist administrative support </li></ul></ul><ul><ul><li>Obtain influence from extension director </li></ul></ul><ul><ul><li>Identify benefits </li></ul></ul><ul><ul><li>Provide training and support </li></ul></ul>
    5. 5. Simplify the technology <ul><li>Added widget option to county CMS </li></ul><ul><li>Offered post-training, one-click activation </li></ul>
    6. 9. Beta test <ul><li>Four volunteer test counties </li></ul><ul><li>Enthusiastic adopters </li></ul><ul><li>Evaluation of utility </li></ul><ul><li>Lessons learned applied to roll out </li></ul><ul><li>Repeat opportunity for administrative endorsement </li></ul>
    7. 10. Roll out <ul><li>Launched by extension director </li></ul><ul><li>Regional approaches </li></ul>
    8. 11. Benefits <ul><li>Another way to interact with existing clientele </li></ul><ul><li>Opportunity to connect with new clientele </li></ul><ul><li>Every answer is a marketing opportunity </li></ul>
    9. 12. Benefits <ul><li>Time management for agents </li></ul><ul><li>Answers can be shared and reused </li></ul><ul><li>Activities are tracked and reportable </li></ul>
    10. 13. Training <ul><li>Included eXtension background </li></ul><ul><li>How to use widget </li></ul><ul><li>How to work with widget </li></ul>
    11. 14. Marketing <ul><li>News release templates </li></ul><ul><li>Timing of news releases </li></ul>
    12. 16. Follow up <ul><li>On going training </li></ul><ul><li>New feature updates </li></ul><ul><li>TechTalk blog posts </li></ul><ul><li>eXtension professional development sessions </li></ul>
    13. 17. Challenges <ul><li>Wrangling </li></ul><ul><li>Retiree and leave situations </li></ul><ul><li>Buy-in for quick answers </li></ul><ul><li>Open positions, gaps in subject matter areas </li></ul>
    14. 18. Successes <ul><li>79 of 100 sites using the widget </li></ul><ul><li>873 Total Resolved (since in June 09) </li></ul><ul><li>733 Answered (since June 09) </li></ul><ul><li>224 new users (since June 09) </li></ul>
    15. 19. Successes
    16. 20. Questions?

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