The Firm of the Future
Current & Emerging Trends
Contact Information
Kyle Couch
President & CEO 
Spectrum Organizational Development Inc.
P :: 416-602-9252
E :: kyle@spect...
Today’s Format
Let’s Talk About
The
Future
Change
Today
Tomorrow
The Wisdom of Crowds
Let’s Work Together
How	
  was	
  lunch	
  today?	
  
A.  Just	
  like	
  home	
  
B.  Yummy	
  
C.  Decent	
  
D.  I	
  could	
  do	
  be=er	...
Change is Not Coming …
The CBA Knows it is Here
Law Firms in Transition
The State of Professional Services: 2013
PS Framework
Heatmap 2013
How	
  many	
  reports	
  have	
  YOU	
  read?	
  
A.  All	
  4	
  
B.  3	
  
C.  2	
  
D.  1	
  
E.  None	
  
Trends
Definition
Anticipate
Or Don’t …
Skills & Habits
If You Learn One Thing …
Trendwatching.com
1.  Know WHY You are Tracking
2.  Have a Point of View
3.  Weave Your Web of Resources
4.  Understand Tr...
Start Your Scan
Lovemark
Can you be a Lovemark?
Change in Organizations
The Reality
Change
Customer
Technology
Business
Predictable Pattern
Third Wave of Law
“Change is the process by which the
future invades our lives”
Change Equation
D x V x I > R
Kotter – 8 Stages
Industries Are Changing
Niagara Falls
Classifieds
Movie Rentals
Hotels
Newspapers
Vehicle Purchasing
Taxi
Accounting
Legal?
YorkU Magazine
Does Legal Need to Change?	
  
A.  True	
  
B.  False	
  
Is	
  Your	
  Firm/OrganizaNon	
  …	
  
A.  Well	
  on	
  their	
  way	
  
B.  Moving	
  Along	
  
C.  Not	
  Even	
  Star...
Current Trends
Towards Tomorrow
Which Forces Keep You Awake?
A.  Technology
B.  Pricing
C.  Competition
D.  Culture
E.  Talent
F.  Capability
Technology	
  
A.  Social	
  Media	
  
B.  Infrastructure	
  
C.  Video	
  Conferencing	
  
D.  Online	
  Presence	
  
Pricing	
  
A.  CompensaNon	
  Model	
  
B.  Customer	
  Demands	
  
C.  Low	
  Price	
  OpNons	
  
D.  Create	
  Value	
 ...
CompeNNon	
  
A.  US	
  Entrants	
  
B.  Online	
  Only	
  
C.  Overseas	
  
D.  New	
  OpNons	
  	
  
Culture	
  
A.  Legacy	
  Issues	
  
B.  Baby	
  Boomers	
  
C.  GeneraNon	
  Y	
  
D.  Silos	
  	
  
Talent	
  
A.  Shortage	
  
B.  Gender	
  
C.  Succession	
  Planning	
  
D.  Free	
  Agency	
  
Capability	
  
A.  Skill	
  Shortage	
  
B.  Budget	
  
C.  Fear	
  /	
  Entrenched	
  
D.  Training	
  Gaps	
  
The	
  Firm	
  
of	
  the	
  
Future	
  
AnNcipate	
  
Listen	
  
Plan	
  
Three Abilities
Anticipate
Listen
Plan
The Firm of the Future
Current & Emerging Trends
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Kyle Couch - Spectrum Organizational Development - TLOMA - How to build the Law Firm of the Future

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This presentation is a set of slides I delivered at the recent Annual Conference of The Law Office Management Association. The topic was "The Firm of the Future - Current and Emerging Trends". The slides helped participants identify the various forces which are currently impacting their firms, as well as to identify the forces that will enable them to identify emerging trends and forces for the future. The session involved wireless audience response feedback, courtesy of my sponsor, Turning Technologies (TurningPoint) which will serve as a base for a planned White Paper. The underlying message is that change is set to impact all industries, and it is up to the various leaders within organizations to ensure their organization is on the forefront of change, and is able to be proactive in their solution.

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Kyle Couch - Spectrum Organizational Development - TLOMA - How to build the Law Firm of the Future

  1. 1. The Firm of the Future Current & Emerging Trends
  2. 2. Contact Information Kyle Couch President & CEO Spectrum Organizational Development Inc. P :: 416-602-9252 E :: kyle@spectrumdevelopment.ca Twitter :: @kylecouch LinkedIn :: ca.linkedin.com/in/kylecouch
  3. 3. Today’s Format
  4. 4. Let’s Talk About The Future Change Today Tomorrow
  5. 5. The Wisdom of Crowds
  6. 6. Let’s Work Together
  7. 7. How  was  lunch  today?   A.  Just  like  home   B.  Yummy   C.  Decent   D.  I  could  do  be=er  
  8. 8. Change is Not Coming …
  9. 9. The CBA Knows it is Here
  10. 10. Law Firms in Transition
  11. 11. The State of Professional Services: 2013
  12. 12. PS Framework
  13. 13. Heatmap 2013
  14. 14. How  many  reports  have  YOU  read?   A.  All  4   B.  3   C.  2   D.  1   E.  None  
  15. 15. Trends
  16. 16. Definition
  17. 17. Anticipate
  18. 18. Or Don’t …
  19. 19. Skills & Habits
  20. 20. If You Learn One Thing …
  21. 21. Trendwatching.com 1.  Know WHY You are Tracking 2.  Have a Point of View 3.  Weave Your Web of Resources 4.  Understand Trends 5.  Embed and Apply
  22. 22. Start Your Scan
  23. 23. Lovemark
  24. 24. Can you be a Lovemark?
  25. 25. Change in Organizations
  26. 26. The Reality Change Customer Technology Business
  27. 27. Predictable Pattern
  28. 28. Third Wave of Law “Change is the process by which the future invades our lives”
  29. 29. Change Equation D x V x I > R
  30. 30. Kotter – 8 Stages
  31. 31. Industries Are Changing
  32. 32. Niagara Falls
  33. 33. Classifieds
  34. 34. Movie Rentals
  35. 35. Hotels
  36. 36. Newspapers
  37. 37. Vehicle Purchasing
  38. 38. Taxi
  39. 39. Accounting
  40. 40. Legal?
  41. 41. YorkU Magazine
  42. 42. Does Legal Need to Change?   A.  True   B.  False  
  43. 43. Is  Your  Firm/OrganizaNon  …   A.  Well  on  their  way   B.  Moving  Along   C.  Not  Even  Started   D.  Not  Aware  
  44. 44. Current Trends
  45. 45. Towards Tomorrow
  46. 46. Which Forces Keep You Awake? A.  Technology B.  Pricing C.  Competition D.  Culture E.  Talent F.  Capability
  47. 47. Technology   A.  Social  Media   B.  Infrastructure   C.  Video  Conferencing   D.  Online  Presence  
  48. 48. Pricing   A.  CompensaNon  Model   B.  Customer  Demands   C.  Low  Price  OpNons   D.  Create  Value  Add  
  49. 49. CompeNNon   A.  US  Entrants   B.  Online  Only   C.  Overseas   D.  New  OpNons    
  50. 50. Culture   A.  Legacy  Issues   B.  Baby  Boomers   C.  GeneraNon  Y   D.  Silos    
  51. 51. Talent   A.  Shortage   B.  Gender   C.  Succession  Planning   D.  Free  Agency  
  52. 52. Capability   A.  Skill  Shortage   B.  Budget   C.  Fear  /  Entrenched   D.  Training  Gaps  
  53. 53. The  Firm   of  the   Future   AnNcipate   Listen   Plan   Three Abilities
  54. 54. Anticipate
  55. 55. Listen
  56. 56. Plan
  57. 57. The Firm of the Future Current & Emerging Trends

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