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Chatbot: more UX and API design than code

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Introduction to chatbots, from UX perspective.

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Chatbot: more UX and API design than code

  1. 1. Chatbots: more UX (and API design) than code
  2. 2. Digital all-rounder Antti ”Andy” Törrönen
  3. 3. Presentation and further materials www.kwork.fi/chatbots Kwork Innovaatiot Oy www.kwork.fi info@kwork.me 029 007 4070
  4. 4. Why chatbots?
  5. 5. Daily use 2016 Viestintävirasto
  6. 6. Drivers
  7. 7. Rising interest
  8. 8. Rising interest
  9. 9. Planning chatbots
  10. 10. Technical tools
  11. 11. Technical tools
  12. 12. Bot types
  13. 13. Interaction types A B C ”I need an appartment in Helsinki” ”What is the weather like?” ”23 m2” ”Helsinki” ”Töölö or Kamppi” A B C
  14. 14. Mixed interaction Which room? New temperature? Current work done? Fetch next task? Please check joint A Verify screw B Temperature Status report Checklist
  15. 15. User interface elements
  16. 16. Interaction modes Reactive • Answers to immediate questions • Immediate transactions Predictive • Predict users requirements • ”It rains in your destination” Proactive • Monitor external sources for proactive advise • ”You have received a new web shop order for 5 pcs of ABC. The shelf is A3.”
  17. 17. Chatbot personality Laura the Bot Hello, how are you? What would you like to know? Document Search Please enter your query Tell me about food safety Food safety, please Food information Food Safety Certification Food safety +pdf Food AND safety
  18. 18. Simplification challenge Mitä junaa ehdotan? Saapumisajalla Lähtöajalla Edullisin Nopeinta Tyhjintä Ei Sopiiko tämä juna? Kyllä IC78 lähtee klo 19, saapuu klo 20 Tampereelle. Junassa ravintolavaunu. Lipun hinta 14€.
  19. 19. What to connect to?
  20. 20. Opinions & predictions
  21. 21. Chatbot planning checklist • Users • Devices • Languages • Platforms • External Interfaces (API’s)
  22. 22. Presentation and further materials www.kwork.fi/chatbots Kwork Innovaatiot Oy www.kwork.fi info@kwork.me 029 007 4070
  23. 23. Kwork Innovations

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