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“ The Rise of the Knowledge Librarian: Knowledge Sharing Strategies and Roles” Art Murray, D.Sc. CEO Applied Knowledge Sci...
Outline <ul><li>What we already know about special libraries but don’t want to admit </li></ul>©2010 Ken Wheaton and Art M...
Outline <ul><li>What we already know about special libraries but don’t want to admit </li></ul>©2010 Ken Wheaton and Art M...
<ul><li>Traditional Corporate Library </li></ul>
<ul><li>Industrial Age </li></ul>
<ul><li>Automobile Industry </li></ul>
<ul><li>Globalization </li></ul>
<ul><li>High Labor Costs </li></ul>
<ul><li>Quality Sacrificed to Cut Costs </li></ul>
<ul><li>Lost Opportunities </li></ul>
<ul><li>Businesses Close     High Unemployment </li></ul>
Outline ©2010 Ken Wheaton and Art Murray <ul><li>Your turn… </li></ul><ul><li>Added bonus…  jazz treat! </li></ul><ul><li>...
What To Do About It Transformation In Three Easy Steps: 1.  Know yourself 2.  Know your organization (“who knows what”) 3....
What To Do About It Transformation In Three Easy Steps: 1.  Know yourself 2.  Know your organization (“who knows what”) 3....
<ul><li>Begin Transformation Consulting with Human Resources Department </li></ul>
<ul><li>Self Assessment Tools </li></ul>
<ul><li>Learn About Each Other </li></ul>
<ul><li>Focus on People’s Strengths </li></ul>
<ul><li>Cultural Diversity </li></ul>
What To Do about It Transformation In Three Easy Steps: 1.  Know yourself 2.  Know your organization (“who knows what”) 3....
Leadership
<ul><li>Vision and Mission </li></ul>
<ul><li>Match Library’s Mission with Organization’s Mission </li></ul>
<ul><li>Model for the Organization </li></ul>
<ul><li>Information Needs Assessment </li></ul>
What To Do about It Transformation In Three Easy Steps: 1.  Know yourself 2.  Know your organization (“who knows what”) 3....
“ The Secret” <ul><li>A  picture  is worth a thousand  words </li></ul><ul><li>A  diagram  is worth a thousand  pictures <...
<ul><li>Use the Organizational Chart to Understand Knowledge Flow </li></ul>
<ul><li>Mentoring </li></ul>
<ul><li>Storytelling </li></ul>©Howard Terpning
Individual knowledge…
Is passed on to others…
And eventually spreads to the entire community… A B C
“ I have something to share...” “ I want to know something...” Connecting Knowledge Seekers and Sources
Shift focus from documents to knowledge Current view  (document-centric): ©2008 Applied Knowledge Sciences, Inc. War stori...
<ul><li>New view </li></ul><ul><ul><li>(knowledge-centric): </li></ul></ul>Shifting the focus (continued) ©2008 Applied Kn...
<ul><li>Goals and Objectives </li></ul>
<ul><li>Alignment </li></ul>
<ul><li>Buy-In </li></ul>
<ul><li>Top Down Reporting </li></ul>
 
<ul><li>Problem Solving </li></ul>
<ul><li>Knowledge Gaps </li></ul>
<ul><li>Root Cause Analysis </li></ul>
<ul><li>Good Data </li></ul>
<ul><li>Value Stream Mapping </li></ul>
<ul><li>Visual Management </li></ul>
<ul><li>Visual Management </li></ul>
<ul><li>Shared Workspaces </li></ul>
Typical Workspaces - Physical
Typical Workspaces - Electronic
Typical Workspaces - Electronic
From Personal to Organizational Knowledge My Desktop My Stuff My Junk My Brilliance My Jokes My Resume Personal Workspaces...
Discussions begin here Knowledge is developed and vetted here and published here Alerts SME Locator Document Corpus Search...
<ul><li>Project Management </li></ul>
<ul><li>Cross Functional Teams </li></ul>
<ul><li>Team Decisions </li></ul>
<ul><li>Learn from Failures </li></ul>
Knowledge Life Cycle ©2009 Applied Knowledge Sciences, Inc. capture Has the right knowledge been identified and captured s...
When Do People Need Access To Knowledge? Source: Greenes Consulting Plan Execute Review Learn Before Doing capture apply s...
Enabling Continuous Learning Plan Review Execute Learn Before Doing Learn While Doing Learn After Doing Shared Lessons-Lea...
Overcoming resistance…
“ Resistance Is Futile” © 2007 Applied Knowledge Sciences, Inc.
Why is everyone afraid to change? Lack of knowledge! Fear stifles innovation, and the primary cause of fear is … ©2009 App...
<ul><li>Hides Problems </li></ul>
<ul><li>Deer in the Headlights Look </li></ul>
<ul><li>Hoarding </li></ul>
<ul><li>Disconnect </li></ul>
<ul><li>Departmental Silos </li></ul>
A Good Place To Start: ©2008 Applied Knowledge Sciences, Inc. Instead of saying, “ That’ll never work here” Always say, “ ...
Outline ©2010 Ken Wheaton and Art Murray <ul><li>Yes, it really works! </li></ul><ul><li>Your turn… </li></ul><ul><li>Adde...
 
<ul><li>Training </li></ul>
<ul><li>Knowledge Flow </li></ul>
<ul><li>Innovation </li></ul>
<ul><li>Knowledge Capture and Increased Profits </li></ul>
Outline ©2010 Ken Wheaton and Art Murray <ul><li>Yes, it really works! </li></ul><ul><li>Your turn… </li></ul><ul><li>Adde...
Outline ©2010 Ken Wheaton and Art Murray <ul><li>Yes, it really works! </li></ul><ul><li>Your turn… </li></ul><ul><li>Adde...
In summary…
What is the Message? <ul><li>Business as usual won’t work </li></ul><ul><li>Transform yourself from a librarian to a “know...
So, what’s it gonna be? This?
Or this?
One final word… Do  try this at home!
“ You create the future by what you do right now”
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2010 Sla Km Murray And Wheaton

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The Rise of the Knowledge Librarian

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2010 Sla Km Murray And Wheaton

  1. 1. “ The Rise of the Knowledge Librarian: Knowledge Sharing Strategies and Roles” Art Murray, D.Sc. CEO Applied Knowledge Sciences, Inc. [email_address] SLA 2010 14 June 2010 Ken Wheaton, MLIS Web Services Librarian Alaska State Courts Law Library [email_address] ©2010 Ken Wheaton and Art Murray
  2. 2. Outline <ul><li>What we already know about special libraries but don’t want to admit </li></ul>©2010 Ken Wheaton and Art Murray <ul><li>What to do about it </li></ul><ul><li>Yes, it really works! </li></ul><ul><li>Your turn… </li></ul><ul><li>Added bonus… jazz treat! </li></ul>
  3. 3. Outline <ul><li>What we already know about special libraries but don’t want to admit </li></ul>©2010 Ken Wheaton and Art Murray <ul><li>What to do about it </li></ul><ul><li>Yes, it really works! </li></ul><ul><li>Your turn… </li></ul><ul><li>Added bonus… jazz treat! </li></ul>
  4. 4. <ul><li>Traditional Corporate Library </li></ul>
  5. 5. <ul><li>Industrial Age </li></ul>
  6. 6. <ul><li>Automobile Industry </li></ul>
  7. 7. <ul><li>Globalization </li></ul>
  8. 8. <ul><li>High Labor Costs </li></ul>
  9. 9. <ul><li>Quality Sacrificed to Cut Costs </li></ul>
  10. 10. <ul><li>Lost Opportunities </li></ul>
  11. 11. <ul><li>Businesses Close  High Unemployment </li></ul>
  12. 12. Outline ©2010 Ken Wheaton and Art Murray <ul><li>Your turn… </li></ul><ul><li>Added bonus… jazz treat! </li></ul><ul><li>What we already know about special libraries but don’t want to admit </li></ul><ul><li>What to do about it </li></ul><ul><li>Yes, it really works! </li></ul>
  13. 13. What To Do About It Transformation In Three Easy Steps: 1. Know yourself 2. Know your organization (“who knows what”) 3. Apply “The Secret” ©2010 Ken Wheaton and Art Murray See: www.sla.org/io/2009/09/743.cfm
  14. 14. What To Do About It Transformation In Three Easy Steps: 1. Know yourself 2. Know your organization (“who knows what”) 3. Apply “The Secret” ©2010 Ken Wheaton and Art Murray
  15. 15. <ul><li>Begin Transformation Consulting with Human Resources Department </li></ul>
  16. 16. <ul><li>Self Assessment Tools </li></ul>
  17. 17. <ul><li>Learn About Each Other </li></ul>
  18. 18. <ul><li>Focus on People’s Strengths </li></ul>
  19. 19. <ul><li>Cultural Diversity </li></ul>
  20. 20. What To Do about It Transformation In Three Easy Steps: 1. Know yourself 2. Know your organization (“who knows what”) 3. Apply “The Secret” ©2010 Ken Wheaton and Art Murray
  21. 21. Leadership
  22. 22. <ul><li>Vision and Mission </li></ul>
  23. 23. <ul><li>Match Library’s Mission with Organization’s Mission </li></ul>
  24. 24. <ul><li>Model for the Organization </li></ul>
  25. 25. <ul><li>Information Needs Assessment </li></ul>
  26. 26. What To Do about It Transformation In Three Easy Steps: 1. Know yourself 2. Know your organization (“who knows what”) 3. Apply “The Secret” ©2010 Ken Wheaton and Art Murray
  27. 27. “ The Secret” <ul><li>A picture is worth a thousand words </li></ul><ul><li>A diagram is worth a thousand pictures </li></ul><ul><li>A story is worth a thousand diagrams </li></ul>©2010 Ken Wheaton and Art Murray
  28. 28. <ul><li>Use the Organizational Chart to Understand Knowledge Flow </li></ul>
  29. 29. <ul><li>Mentoring </li></ul>
  30. 30. <ul><li>Storytelling </li></ul>©Howard Terpning
  31. 31. Individual knowledge…
  32. 32. Is passed on to others…
  33. 33. And eventually spreads to the entire community… A B C
  34. 34. “ I have something to share...” “ I want to know something...” Connecting Knowledge Seekers and Sources
  35. 35. Shift focus from documents to knowledge Current view (document-centric): ©2008 Applied Knowledge Sciences, Inc. War stories Out of sight Critical knowledge is shared here Folders and documents Forefront Little, if any, critical knowledge contained here e-mails and newsletters Background Knowledge begins to emerge here
  36. 36. <ul><li>New view </li></ul><ul><ul><li>(knowledge-centric): </li></ul></ul>Shifting the focus (continued) ©2008 Applied Knowledge Sciences, Inc. Knowledge “nuggets” Forefront Discussions begin here Stories and lessons-learned Background are expanded here Supporting data Out of sight and analyzed in-depth here
  37. 37. <ul><li>Goals and Objectives </li></ul>
  38. 38. <ul><li>Alignment </li></ul>
  39. 39. <ul><li>Buy-In </li></ul>
  40. 40. <ul><li>Top Down Reporting </li></ul>
  41. 42. <ul><li>Problem Solving </li></ul>
  42. 43. <ul><li>Knowledge Gaps </li></ul>
  43. 44. <ul><li>Root Cause Analysis </li></ul>
  44. 45. <ul><li>Good Data </li></ul>
  45. 46. <ul><li>Value Stream Mapping </li></ul>
  46. 47. <ul><li>Visual Management </li></ul>
  47. 48. <ul><li>Visual Management </li></ul>
  48. 49. <ul><li>Shared Workspaces </li></ul>
  49. 50. Typical Workspaces - Physical
  50. 51. Typical Workspaces - Electronic
  51. 52. Typical Workspaces - Electronic
  52. 53. From Personal to Organizational Knowledge My Desktop My Stuff My Junk My Brilliance My Jokes My Resume Personal Workspaces Organizational Workspaces Capabilities Processes, events Communities of Practice Communities of Interest Best practices, broader issues, etc.)
  53. 54. Discussions begin here Knowledge is developed and vetted here and published here Alerts SME Locator Document Corpus Search Tool
  54. 55. <ul><li>Project Management </li></ul>
  55. 56. <ul><li>Cross Functional Teams </li></ul>
  56. 57. <ul><li>Team Decisions </li></ul>
  57. 58. <ul><li>Learn from Failures </li></ul>
  58. 59. Knowledge Life Cycle ©2009 Applied Knowledge Sciences, Inc. capture Has the right knowledge been identified and captured so it can be reused and refined? share Is the right knowledge made available to those who need it, when they need it? apply Is the right knowledge being used consistently, in the right way?
  59. 60. When Do People Need Access To Knowledge? Source: Greenes Consulting Plan Execute Review Learn Before Doing capture apply share Learn While Doing capture apply share Learn After Doing capture apply share
  60. 61. Enabling Continuous Learning Plan Review Execute Learn Before Doing Learn While Doing Learn After Doing Shared Lessons-Learned Portal/Workspace/Repositories Source: Greenes Consulting Community (SME’s, peers, practitioners, etc.) capture apply share capture apply share capture apply share
  61. 62. Overcoming resistance…
  62. 63. “ Resistance Is Futile” © 2007 Applied Knowledge Sciences, Inc.
  63. 64. Why is everyone afraid to change? Lack of knowledge! Fear stifles innovation, and the primary cause of fear is … ©2009 Applied Knowledge Sciences, Inc.
  64. 65. <ul><li>Hides Problems </li></ul>
  65. 66. <ul><li>Deer in the Headlights Look </li></ul>
  66. 67. <ul><li>Hoarding </li></ul>
  67. 68. <ul><li>Disconnect </li></ul>
  68. 69. <ul><li>Departmental Silos </li></ul>
  69. 70. A Good Place To Start: ©2008 Applied Knowledge Sciences, Inc. Instead of saying, “ That’ll never work here” Always say, “ How can we make this work?”
  70. 71. Outline ©2010 Ken Wheaton and Art Murray <ul><li>Yes, it really works! </li></ul><ul><li>Your turn… </li></ul><ul><li>Added bonus… jazz treat! </li></ul><ul><li>What we already know about special libraries but don’t want to admit </li></ul><ul><li>What to do about it </li></ul>
  71. 73. <ul><li>Training </li></ul>
  72. 74. <ul><li>Knowledge Flow </li></ul>
  73. 75. <ul><li>Innovation </li></ul>
  74. 76. <ul><li>Knowledge Capture and Increased Profits </li></ul>
  75. 77. Outline ©2010 Ken Wheaton and Art Murray <ul><li>Yes, it really works! </li></ul><ul><li>Your turn… </li></ul><ul><li>Added bonus… jazz treat! </li></ul><ul><li>What we already know about special libraries but don’t want to admit </li></ul><ul><li>What to do about it </li></ul>
  76. 78. Outline ©2010 Ken Wheaton and Art Murray <ul><li>Yes, it really works! </li></ul><ul><li>Your turn… </li></ul><ul><li>Added bonus… jazz treat! </li></ul><ul><li>What we already know about special libraries but don’t want to admit </li></ul><ul><li>What to do about it </li></ul>
  77. 79. In summary…
  78. 80. What is the Message? <ul><li>Business as usual won’t work </li></ul><ul><li>Transform yourself from a librarian to a “knowledge broker” and ultimately a knowledge enabler </li></ul><ul><li>Be obsessive about: </li></ul><ul><ul><li>Knowing yourself </li></ul></ul><ul><ul><li>Knowing your organization </li></ul></ul><ul><ul><li>Applying “The Secret” </li></ul></ul>©2010 Ken Wheaton and Art Murray
  79. 81. So, what’s it gonna be? This?
  80. 82. Or this?
  81. 83. One final word… Do try this at home!
  82. 84. “ You create the future by what you do right now”

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