Kinaxis - S&OP in the 21st century: Your system for navigating the modern business landscape


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S&OP is about piloting your daily operations and monthly plans toward your long-term business goals. If your company isn't quite flying as high as you think it should be, this new S&OP e-book is here to help navigate your way to higher ground.

This e-book provides an overview of what an advanced S&OP process should look like and what it takes to get there. Flip through the pages to get a quick outline of the modern-day challenges, benefits, tips, and best practices for S&OP. If you want to dive deeper on any one topic, there are a multitude of links for you to access further resources such as blogs, surveys, research reports, and white papers. And of course, we added some lighter content just for laughs.

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Kinaxis - S&OP in the 21st century: Your system for navigating the modern business landscape

  1. 1. S&OPin the 21st Your System for Navigating the Moderncentury Business Landscape
  2. 2. About this E-Book ................................................................................................................ 3 1. What is Sales and Operations Planning? ......................................................... 4 The Ingredients of S&OP 5 Why Bother with S&OP? 6 Where Does Your Company Sit on the Maturity Curve? 7 The Four Dimensions of Change 8 2. Do You Need Technology? What Kind of Technology?......................... 9 What’s Wrong With Excel? 10Contents What About ERP? Are Legacy Apps Yesterday’s News? 11 12 3. Four Keys to S&OP Effectiveness .......................................................................13 East-West Integration: Demand + Supply 14 North-South Integration: Finance + Operations 15 Tying Together Volume and Mix Plans 16 S&OP On Demand, Not Only on Schedule 17 The Rise of Integrated Business Planning 18 4. The Technology You Need for Success..........................................................19 A Single Data Model, Goes Deep and Broad 20 “What-If” Is Vital 21 Collaboration is the Bedrock 22 Dashboards and Scorecards Keep Track 23 Moving Up the Maturity Model Staircase 24 What to do Next?................................................................................................................25 About Kinaxis ........................................................................................................................26 Notes ..........................................................................................................................................27
  3. 3. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis About this E-Book What’s this e-book all about? Sales and Operations Planning (S&OP) is a big topic. This e-book provides a handy overview of the process and what it takes to be more successful at it. While this is a high-level, concise discussion, it also points to further resources where you can learn more, and forums where you can engage with others. Who is this e-book for? • Executives seeking a quick overview of the evolution of S&OP and a description of S&OP as it applies to our 21st century realities • Executives and practitioners already engaged in S&OP who want to help move their companies to the next level How to use this e-book 1. Flip through these pages to get a quick overview of the challenges, benefits, tips, and best practices for S&OP. 2. For more details on any topic, use the ‘CHECK IT OUT’ links at the left to find resources such as blogs, surveys, research reports, and white papers... plus some lighter content just for laughs. You know your S&OP process is in trouble when your CEO pronounces it3 Sales and Oooops!
  4. 4. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis 1. What is Sales and Operations Planning? S&OP means different things to different people. It’s been called: • The heartbeat of a company • Top management’s handle on the business CHECK IT OUT • A company’s command and control system INTERVIEW • A platform for continuous improvement that sits between the strategic business plan and There are as many definitions of S&OP as mutts in the dog pound the tactical day-to-day operations S&OP has been compared to a sports team: You must have a game plan, yet adapt quickly to WHITE PAPER events on the field. S&OP has also been likened to treasure-hunting: You search for the best S&OP scope and time-frames in “How to Select a Sales and payoff hidden in a field of possibilities. Operations Planning System” It’s been called “old hat” and “the new kid on the block.” And both are true. While S&OP has been around for decades, it’s gaining fresh momentum today. BLOG SERIES S&OP Expert Interview Series But what exactly does “sales and operations planning” mean? Here’s a sensible definition from Oliver Wight, a pioneer in the field: S&OP is a senior management decision-making process that ensures that the tactical plans in all business functions are aligned and support the business plan. In other words, S&OP is about piloting your daily operations and monthly plans toward your long-term business goals. It’s about getting everyone headed in the same direction – including your contract manufacturers, suppliers, distribution partners, and customers. You know your S&OP process is in trouble when your VP of Manufacturing4 calls it Sales OR Operations Planning. But never both at once.
  5. 5. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis The Ingredients of S&OP Most experts agree that S&OP has four ingredients: • People: everyone from the CFO to the customer service reps CHECK IT OUT • Process: the way you make decisions and manage meetings BLOG • Information: the data from every level of your demand and supply chain Defining the pillars for successful S&OP in “Is Excel the right tool for S&OP?” • Technology: the systems that support planning and decision-making Not everyone agrees on the correct proportions of these ingredients, but everyone agrees INTERVIEW that S&OP needs all four. Bob Ferrari: Process inertia and organizational thinking can derail the Every enterprise must pay attention to its people and processes. And no company with 1,000+ progress of an S&OP initiative employees or $250 million+ in revenue can carry out an effective S&OP process without the proper technology. That means something more than Excel®, PowerPoint®, and email. What does S&OP look like? Although the process can vary greatly between companies and across different industries, certain core elements are most often present. A typical S&OP process covers the following steps: 1. Review the current plan 2. Consider how to introduce new products and phase out older ones 3. Review current demand and create a demand plan that includes marketing and sales forecasts 4. Create an operations plan to satisfy the demand plan, or identify capacity and component shortages 5. Do a financial review to make sure the scenarios meet financial targets 6. Hold an executive S&OP meeting to review the proposed scenarios and determine which plan best meets the company’s objectives S&OP grew out of a need to balance supply and demand, although it can go far beyond this simple goal. S&OP calls for a way to work together to gain a consensus on the best plan and how to execute it. You know your S&OP process is in trouble when the S&OP team is proud5 to announce they have reduced their monthly cycle down to only 6 weeks!
  6. 6. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis Why Bother with S&OP? But who cares about S&OP? What’s in it for you? Well, if your company neglects this process, you’ll get lower performance... any way you measure it. As one example, Aberdeen Group classifies 30% of all companies as “S&OP laggards.” They tend to suffer from: • Lower customer service (81% of orders on-time vs. 97% for best-in-class competitors) CHECK IT OUT • Inaccurate forecasts (accuracy of 60% vs. 86%) BLOG • Poor ROI (cash conversion cycle of 4 months vs. 15 days)1 Lessons learned from AMR Top 25 Supply Chain for 2010 Can you afford such a weak showing on such vital KPIs? BLOG What’s in it for your company? Top 10 Reasons Why YOU Executives were polled at a recent seminar to name the prime objectives of their S&OP efforts. Half Should Be Doing S&OP said balancing demand and supply, and nearly 1 in 4 said profitability. Those are realistic goals to Part 1 | Part 2 shoot for with S&OP. In fact, here are some actual metrics on what’s possible. Companies that improve their S&OP to best-in-class levels can achieve: • a profit margin of 12% above the industry norm and 21% above the laggard companies2 • an order fill rate that is 11% above the industry norm and 13% above the laggard companies2 • 5X faster responses to market changes3 Aren’t results like these worth a little effort? You know your S&OP process is in trouble when the team asks why they6 have to go through all THAT again, when they just did it last quarter!
  7. 7. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis Where Does Your Company Sit on the Maturity Curve? A maturity model is like a staircase that describes how companies manage a certain area of their business. The lowest step is usually sporadic and disorganized, while each step up becomes more organized and effective. The purpose of these models is to quickly tell how well a company is doing and then point the way up to the next level. Numerous maturity models have been developed for S&OP. There are models from AMR Research, Gartner, MIT, Oliver Wight, Ventana Research, and more. Most are variations on the CHECK IT OUT same theme, with four stages from immature to mature. AMR (now part of Gartner) called these ARTICLE stages React, Anticipate, Collaborate and Orchestrate. The S&OP maturity model from Larry Lapide, MIT Here’s a typical model, based on the approach of Larry Lapide from MIT. A Four-Stage S&OP Maturity Model ARTICLE Stage 1: Marginal > Stage 2: Rudimentary > Stage 3: Classic > Stage 4: Ideal The S&OP maturity model from Chief Supply Chain Officer Insights Meetings informal and Meetings formal but Meetings formal with Meetings held as driven sporadic attendance spotty 100% participation by events INTERVIEW Disjointed supply and Supply plan aligned to Plans aligned with a few Plans aligned with most demand plans demand plan suppliers and customers suppliers and customers Eric Tinker: The use of a maturity Spreadsheets, all data Standalone systems All apps integrated, with External and internal model for S&OP is critical entered by hand interfaced, one-way only external data re-keyed systems integrated The bad news is that most companies are stuck at stages 1 or 2. Just remember, no company is a monolith. Different divisions may be more or less mature at S&OP. Companies can even lurch ahead and then fall back due to a merger or acquisition, a failed project, or resistance to change. But wherever you are, we want to take you higher—to help you move up to the next level of S&OP maturity. You know your S&OP process is in trouble when you’re celebrating the7 first time your forecast accuracy ever hit double digits.
  8. 8. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis The Four Dimensions of Change The idea of S&OP was first discussed 30 years ago. Since that time, four huge dimensions of change have reshaped the world of manufacturing. CHECK IT OUT Change #1: Outsourcing everything VIDEO In the past, manufacturers owned their own factories and What’s Driving S&OP? controlled their own production. Today, most manufacturers outsource as much as possible, including piece parts, final assembly, and testing. BLOG An imminent threat to But anything outside your company walls is much harder to see and control. Outsourcing blocks Western brand owners visibility into your extended supply chain. That makes it harder to get reliable data to support S&OP analysis and decisions. BLOG Traditional S&OP tools fail to Change #2: More products and shorter life cycles meet the challenges of the Manufacturers used to sell the same products for years. Today, new products come and go every new business environment quarter, with countless options and configurations. New product releases must be precisely timed to gain market share and fill demand for the new product, while avoiding any obsolete inventory on older products. And as soon as you’re done, you have to do it all over again. Change #3: More volatile demand Buyers have never been more fickle or more powerful. The days of brand loyalty and buying from local suppliers are gone forever. Trends that once took months to emerge can now travel the world in minutes. Change #4: Globalization With new markets opening up across the globe, planning is more complex. Reaching these markets requires a different type of innovation focused on simple product design and effective distribution. The traditional tools used for S&OP—even by some of the best companies—just can’t handle all these changes. The new business environment demands better information and new tools. You know your S&OP process is in trouble when your managers ask, “Who8 needs S&OP when we built up all of that inventory during the recession?”
  9. 9. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis Do You Need Technology? What Kind of 2. Technology? Can the S&OP process be done without technology? This question was asked to a dozen industry experts as part of a recent blog series. While their reasons varied, everyone agreed that proper technology was indeed required. The more complex the organization and the more mature the process, the greater the need. But not just any technology will do. So it’s surprising how many enterprises entrust such a mission-critical task to the 25-year-old CHECK IT OUT desktop software, Excel®. On the other hand, ERP and legacy planning apps are very costly and have many drawbacks, as shown in the table. BLOG S&OP Expert Interview Series Excel ERP Legacy planning S&OP BLOG Era 1980s 1980s 1990s 2000s on Where’s the technology? Right here... Flexible number- Optimizing in-house Multi-function, Strengths Accounting crunching plans multi-enterprise WHITE PAPER Slow, poor integration; Not robust, Transaction- Additional How to Select a Sales and Drawbacks made for yesterday’s not scalable based investment supply chains Operations Planning (S&OP) System $$$$$$$$$$$ Cost $ $$$$$ $$$ $$$$$$$$$$$ Relying on the wrong tools for S&OP can lead to: • Poor data integrity • Inaccurate analysis and blind spots • Sluggish response If your company is trying to improve the maturity of your S&OP process using Excel, ERP, or legacy planning, you’re past due for an update. You know your S&OP process is in trouble when your IT Director is9 extremely excited about the new S&OP tool he just purchased, called Excel.
  10. 10. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis What’s Wrong With Excel? Excel is a great tool for personal productivity. And it’s helpful for department-level planning and budgeting. But spreadsheets alone can’t scale up to support the rigorous, multi-tier, multi-enterprise decision-making that S&OP requires. CHECK IT OUT For example, with Excel you can’t easily: • Integrate information from many sources BLOG How are spreadsheets like • Provide in-depth analysis using complex analytics cockroaches? • Simulate numerous “what-if” scenarios • Support reliable data quality and secure data exchange BLOG The limitations of planning with Excel Don’t believe everything you see in a spreadsheet The problems with Excel could be a whole e-book on its own! Let’s talk about one issue in WEBSITE particular: data integrity. An audit of 50 corporate spreadsheets in 2007 revealed that 94% had A few documented spreadsheet snafus errors... one for $100 million!4 and what they cost companies How can that be? Well, most spreadsheets are created by non-programmers. Spreadsheets are routinely e-mailed around with no security or version control. Formulas get corrupted, cells over- written, and links broken. There are auditing tools and best practices to help ensure spreadsheet quality, but few people use them. Do you? Here are six common errors found in spreadsheets: 1. Hard-coded errors in formulas | 2. Reference errors | 3. Logic errors (using formulas incorrectly) 4. Copy/paste errors | 5. Omission errors (one or more blank input cells) | 6. Data input errors (bad data) Every year, these snafus cause bad decisions, mis-reported results, damage to brands, loss of share value, and executive firings. Your company is not immune. Can you guarantee that no spreadsheet you use has any errors? Just for Fun! Webisode: Excel Hell from “Married to the Job”. Watch Damon10 and Sibley try to keep on top of who has the most recent data from Excel...
  11. 11. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis What About ERP? Your enterprise likely invested many millions in an ERP system that does all the essential jobs it was designed for: taking, making, shipping and accounting for customer orders. That’s fine. But that’s it. It’s tough to get to the next level of S&OP using ERP and a collection of add-ons. Each module is a stand-alone product designed for just one piece of the process. The integration effort is cumbersome. CHECK IT OUT At the end of the day, ERP is just not designed for all internal functions, plus the end-to-end process from customers to contract manufacturers to component suppliers. BLOG Is it time to do a gut check? Five Here’s how the design of ERP systems compares to S&OP requirements. questions for IT and supply chain executives… ERP Characteristic S&OP Requirement Backward-looking, Forward-looking, Perspective WHITE PAPER accounting for past transactions predicting future outcomes More on ERP in “Five Secrets of the Inside out, activities within company Global, activities across extended Scope 21st Century Supply Chain” walls supply chain By the calendar: weekly, monthly, or Regular cadence, plus mid-cycle Cadence quarterly cycles assessments/ adjustments Scheduled report runs that take Real-time, on-demand analysis and Speed hours or even overnight reporting Slow and difficult to integrate data Fast and easy to gather data from Data Integration from other systems inside or outside other systems the organization Not a great match, is it? So yes, your ERP system is fine for what does. Just don’t try to bolt on some new module to handle S&OP... no matter what your ERP sales guy tells you! It takes purpose-built tools based on a modern approach to S&OP to really move upward.11 Two Peas in a Prison from “Suitemates”. Convicted ERP vendor executives lock in customers, raise fees, launch faulty products, and plot their appeal...
  12. 12. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis Are Legacy Apps Yesterday’s News? Legacy planning applications were originally designed for a much slower, more centralized world. They can’t support today’s requirements for intense participation from multiple players in different locations using different systems. What’s worse, they’re sluggish, designed to run in batch mode likely on a daily basis. They can’t run in real-time to deal with fast-changing events as they unfold. And isn’t that your world? CHECK IT OUT WHITE PAPER These legacy apps are based on the quest for a perfect mathematical model of production. They More on the drawbacks of legacy don’t address today’s key challenges, such as building relationships with customers and suppliers planning in “Five Secrets of the 21st through quick, shared collaboration and strategic tradeoff decisions. Century Supply Chain” Here are four critical limitations of legacy planning: BLOG Limitation #1. Inaccurate forecasts based on statistical forecasting that can’t keep up with volatile I am adamant that an accurate forecast markets and ever-changing business assumptions does not reduce demand volatility Limitation #2. Slow and limited “what-if” simulations to test assumptions and alternative actions Limitation #3. Limited collaboration support to bring teams together, either planned or ad hoc, to provide input and secure buy-in Limitation #4. No accounting for outside value, such as inventory being purchased, assembled or shipped by third parties For all these reasons, legacy planning apps can’t support the demands of today’s S&OP. Yesterday’s news is not what you need when you’re looking for tomorrow’s headlines. S.A. Perkins is too complicated! “New Kinexions”: When your experience12 with software reminds you of an annoying ex.
  13. 13. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis 3. Four Keys to S&OP Effectiveness If Excel, ERP, and legacy planning aren’t the right tools for the job, what is? Imagine a pilot flying from New York to Los Angeles at night without any navigation systems or instruments to measure his location, wind speed, or altitude. Instead, every two hours he checks the stars with a sextant, extracts data from the flight recorder about his throttle settings, and draws in the plane’s likely location on a map. What are the chances of that pilot actually getting to LA? Can he arrive on any predictable CHECK IT OUT timetable? You’ll likely agree his chances are slim to none. WHITE PAPER A modern pilot embarks with a general flight plan, but then monitors a continuous readout of key S&OP Strategies for Managing metrics, which he uses to make numerous small course corrections to help arrive at the proper Complexity within Global Supply destination on schedule. Chains by Aberdeen Group It’s the same for business. Every company needs a sophisticated navigation system to help ARTICLE determine where you are going, where you have been, when you are off course, and how to get The Evolution of S&OP back on course. INTERVIEW Successful S&OP provides a navigation system and a set of instruments for piloting a company Atul Chandra Pandey: S&OP must be through our turbulent times. a closed loop process – volume to mix; executive to execution This chapter describes 4 keys to highly effective S&OP: #1: East-West integration, bringing together demand and supply planning #2: North-South integration, bringing together Finance and Operations #3: Tying together volume and mix plans #4: S&OP on demand, not only on schedule Any enterprise that can find all 4 of these keys will unlock the door to S&OP and take a big step up the maturity staircase. You know your S&OP process is in trouble when you hold a “tribal council”13 to vote off the customers who won’t be getting their orders.
  14. 14. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis KEY #1 East-West Integration: Demand + Supply Too many companies develop and manage separate demand plans and supply plans in isolation, only coming together with an aggregate or volume plan during the S&OP meeting. In a recent survey, almost 1 in 3 of the executives polled said the biggest problem with their S&OP was that not all the information they need is available in one system. Ideally, all plans can be developed in the same system, and encompass all the operational CHECK IT OUT details that fall under the high-level summaries. Many call this “east-west integration” to suggest how it brings two points of the compass together. PRESENTATION S&OP: Letter Perfect. Practice Imperfect Executives know this integration of demand and supply is vital to gain: Cross-enterprise view INTERVIEW Having more data from contract manufacturers and parts suppliers integrated in one central place TEC interviews Trevor Miles on S&OP gives you a comprehensive view of your extended supply chain. BLOG Cross-functional view More on the survey When you can see across and deep within the traditional silos of demand and supply planning, you gain better insight into what’s really going on and what’s feasible going forward. Better, faster plans Demand and supply integration supports more accurate plans, faster planning cycles, clearer insights, and better collaboration. Better decision support When demand and supply planning are brought together, testing the feasibility of high-level plans and reconciling planning to execution are faster and easier for everyone. Quarterly Objectives from “Married to the Job” shows Damon and Sibley14 caught up in conflicting goals on each side of the demand/supply divide.
  15. 15. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis KEY #2 North-South Integration: Finance + Operations Another key to S&OP success is bringing Finance into the process in a meaningful way. We can call this “north-south” alignment. This doesn’t always happen. A recent survey asked senior managers what role Finance plays in S&OP. The result: Finance helps draw up S&OP plans in only 1 of 3 companies surveyed. In the other 2 out of 3, Finance simply rubberstamps or files away plans developed CHECK IT OUT without their input. PRESENTATION Why CFOs should care about S&OP Finance & Operations Alignment, S&OP gives CFOs an opportunity to evaluate, monitor, and influence the financial impact of the Kinexions ‘10 plan. Finance should play an active role in setting targets and ensuring operational plans are aligned with corporate objectives. BLOG More on the survey According to studies by Ventana Research, bringing Finance into S&OP is the second most important factor in building revenue, profit, customer satisfaction and forecast accuracy.5 ARTICLE Why S&OP matters to the CFO Why is this? Because linking financial metrics (such as revenue, margin, and cash flow) to operational metrics (such as orders delivered on-time and in-full, inventory turns, and capacity utilization) gives you a way to check if your operational decisions are consistent with your financial objective. This also helps you see if your financial objectives are achievable. With so much at stake, why not involve Finance in your S&OP? Who else is better qualified to comment on the financial impact of the plan? What’s more, it’s rather risky not to involve Finance. Any company that doesn’t is clearly taking a big gamble. You know your S&OP process is in trouble when you’ve just hired a new15 S&OP consultant: Zelda the online psychic.
  16. 16. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis KEY #3 Tying Together Volume and Mix Plans One of the stumbling blocks of traditional S&OP is that volume-only plans often end up being infeasible when disaggregated to the mix level. The challenge is to translate the aggregate, volume-level plans to a SKU or mix-level operational plan and then test the feasibility of the plans before committing to them. CHECK IT OUT Companies must focus on developing a plan that is not only optimal, but also feasible. INTERVIEW Otherwise, the S&OP plan will lose credibility within the organization. Patrick Bower: I believe we are close to a transition point with S&OP The second challenge is to keep the plan feasible and in check. It sounds good to talk about aligning daily operations with S&OP objectives. But to achieve true ARTICLE S&OP maturity, executives and managers throughout the enterprise must learn to regularly “dive The blurring line between planning and execution into the details.” Companies must find a way to reconcile demand and supply, Operations and Finance on an BLOG ongoing basis, not just as part of a periodic planning and review cycle. S&OP Scenario Planning: Go Deep or Go Home The way to bridge the gap between planning and execution is to continuously check if you’re on track to meet future objectives. You must be able to immediately see any deviations that need to be addressed before they become “actuals.” When the company can plan and execute in real time, it can bridge this gap between volume and mix plans, and between planning and execution. You know your S&OP process is in trouble when you come up with a new,16 more descriptive acronym for it: M3 (Misalignment Management Meeting).
  17. 17. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis KEY #4 S&OP On Demand, Not Only on Schedule While the monthly S&OP meeting is important, mature firms develop a way to revise plans and take action any time the plan is at risk. Companies with a modern S&OP process enable a continuous flow of course corrections to help generate more effective results. Here are a few goals for S&OP on demand, not only on schedule. Goal #1: Unshackle yourself from the calendar You don’t want to review your plan (and your performance) only once a month. You need more CHECK IT OUT flexibility to respond to any events that have an impact on your S&OP objectives. WEBCAST Continuous S&OP for high tech / Goal #2: Gather and analyze data faster electronics In some firms, it takes three or four weeks—or more—to do one cycle of S&OP data collection and analysis?! This makes mid-cycle course corrections impossible. Address whatever is slowing down ARTICLE your cycle time; it’s most likely some combination of people, process, and technology. Keeping the S&OP heartbeat going Goal #3: Encourage collaboration across your enterprise INTERVIEW You need to exchange detailed S&OP data with every other function, location, division, and legacy PJ Jakovljevic: S&OP should become a system in your enterprise. And you need to support both planned and ad-hoc discussion and continuous process and not an annual or consensus-building with multiple stakeholders in your company whenever it’s required. quarterly chore Goal #4: Support data integration across your supply chain WHITE PAPER You also need to exchange detailed S&OP data with all your trading partners across your Four Capabilities Required for 21st Century Sales and Operations Planning extended supply chain. The most mature enterprises support ongoing decision making and consensus-building with outside partners, including suppliers and contract manufacturers. Finding a way to support ad-hoc S&OP may not be easy. This likely involves making changes to your process, information, and technology. But this capability is a vital key to the S&OP promise. Ari Cole can’t bend when it matters! “New Kinexions”: When your17 experience with software reminds you of an annoying ex.
  18. 18. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis The Rise of Integrated Business Planning A company takes another step up the maturity staircase when it starts to reconcile the forward-looking plans of the S&OP process with the financial goals in the business or strategic plan. A number of analyst firms have begun calling this next step in north-south alignment by another term: Integrated Business Planning (IBP). IBP requires an even more intense process to continually realign the day-to-day decisions of CHECK IT OUT various business functions with the overall corporate plans. INTERVIEW By identifying any gaps and working to close them, IBP creates a powerful, up-to-date consensus Coco Crum: 7 differentiators between that gets everyone working toward the same goals. S&OP and IBP Here’s how IBP extends traditional S&OP: WHITE PAPER • More robust financial integration Transitioning from S&OP to IBP • More robust product and portfolio review • Better visibility and management of risk BLOG • Improved gap identification and correction Reconciling financial plans and S&OP IBP can help achieve the KPIs set down in the strategic plan, such as sales, customer satisfaction, and inventory levels. Studies by AMR/Gartner, Aberdeen, and Ventana—as well as performance gains documented by Oliver Wight clients—all point to the same conclusion: “Companies that do Integrated Business Planning well achieve greater benefits than companies that do not.”6 These benefits include 10 to 15% better revenues, up to 50% more on-time deliveries, and up to 46% lower inventory.6 If you achieved results like those, what would that mean for your company?18 Just for Fun! Dilbert explains the value of S&OP
  19. 19. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis 4. The Technology You Need for Success Now that you’ve heard what mature S&OP is all about, this chapter describes the technology it takes to achieve it. An ideal S&OP system must provide the following four vital capabilities. Must-have capability #1. A single application with deep data Drive S&OP and supply chain management from a single application. Eliminate the need to tap into multiple systems or integrate data in various formats from several applications CHECK IT OUT that each support only a single function. Plan both the volume and mix levels at the same time. Ensure analysis is accurate and meaningful. WHITE PAPER How to Select a Sales and Operations Must-have capability #2. Quick, comprehensive “what-if” scenarios Planning (S&OP) System Create different versions of the entire sales and operational plan in seconds. Revise plans as needed during S&OP review meetings to analyze different scenarios. Automatically calculate the VIDEO Five Key S&OP Technology Capabilities impact of each scenario on corporate KPIs. Use “what-if” scenarios to understand the impact of with Lora Cecere of the Altimeter Group unplanned events and simulate alternative course corrections in mid-cycle. WEBCAST Must-have capability #3. Collaboration and consensus-building What S&OP Capabilities Matter Most? Bring together everyone who can help resolve an issue in a collaborative environment. Gain An Overview of User Requirements and consensus among all stakeholders, internal or external. Speed up the decision-making process. Technology Offerings Must-have capability #4. Continuous monitoring of KPIs Actively monitor the plan. Get immediate alerts to any deviations that put the plan at risk. Understand the financial and operational impact of these events, and then respond quickly with the agreed corrective action. In short, these four capabilities will enable you to improve corporate performance while mitigating risks.19
  20. 20. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis A Single Data Model, Goes Deep and Broad We know that successful S&OP must be fed by solid and complete information from across the extended supply chain and supported by robust advanced planning analytics. The secret sauce is to have that all in one place. Only when the information and the capabilities are contained within one system will you achieve broad and deep visibility, fast and accurate analysis, and effective and CHECK IT OUT continuous alignment. VIDEO Putting the science in management From one system, you should be able to: science • Integrate data from every division, location, department, product family, legacy system, and supply chain partner. WHITE PAPER • Administer both demand and supply planning. One-to-Many: Establishing a common platform to address multiple supply • Centralize, track, and test assumptions of the plan. chain applications • View data at multiple hierarchies at anytime to support the specific analysis you need to do. • Make changes at the volume level that automatically ripple down to the mix level. BLOG And vice versa. In-memory…. in-style • Translate between units, dollars, and other units of measure. • Evaluate different scenarios simultaneously, and against multiple operational and financial metrics. Managing S&OP from a single application enables companies to better balance tradeoffs and most effectively align volume and mix; operations and finance.20
  21. 21. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis “What-If” Is Vital Here are some typical questions than can occur to executives: • What if sales of the new product are slower than we expect? • What if we run a promotion to clear out inventory of the older model? • What if a distributor goes into Chapter 11 with $2 million in unpaid invoices? • What if a volcano knocks out all flights to Europe for two weeks? In today’s fast-changing economy, business success can depend on finding effective answers CHECK IT OUT to far-reaching questions like these. BLOG After five years of research and speaking with 150+ companies, S&OP expert Lora Cecere says What if you had what-if for S&OP? that the #1 capability manufacturers want is better “what-if” features. Surveys confirm that the lack of powerful “what-if” features is the #1 complaint about today’s S&OP software. BLOG Top two reasons users are dissatisfied A “what-if” capability is perhaps the single most vital key to effective S&OP. with their S&OP software Any enterprise with mature S&OP is continuously searching for better results. This means balancing factors like taxes, go-to-market strategies, new product launches, sustainability, and all WEBINAR kinds of risks. What S&OP capabilities matter most? It means trading off KPIs between different teams, divisions, or business partners to find the best BLOG overall win-win. It means trying to peer into the future by asking, “What if we did this? What if we To simulate or not to simulate tried that?” To help find the answers, “what-if” scenarios must be easy and quick to run, must accept data from many sources, and must support collaboration across the enterprise and the extended supply chain. If it’s not fast and easy, it won’t happen. Are you shortchanging your organization at every “what-if” decision-making juncture?21
  22. 22. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis Collaboration is the Bedrock People working together is the bedrock that supports everything else in S&OP. This is an area where S&OP excellence can be won or lost. Have you noticed how hard it can be to get people to work together, even in the same company? It’s even harder to share information, opinions and decisions with a supply chain partner... especially a complete stranger from a different culture on the other side of the CHECK IT OUT world. Yet this is a common reality in today’s outsourced and off-shored supply chains. BLOG Collaboration is clearly about people and process. But technology has a key role to play in Is collaboration the next supply chain promoting collaboration. optimizer? The role of technology in collaboration goes well beyond simply sharing data. BLOG S&OP technology must also help to: Is everyone on the same page? • Capture assumptions, inputs, and opinions of stakeholders in a meaningful, organized fashion • Identify and proactively bring together teams of people who are widely dispersed (and may not BLOG even know each other) for both planned and spontaneous interactions S&OP needs to evolve - I’m frustrated with traditional thinking! • Enable stakeholders to share and evaluate scenarios in an interactive way • Document and track any commitments made and actions taken This deep engagement between people is what working together is all about. Mature S&OP engages everyone, no matter where they sit or what KPIs they focus on. Successful S&OP involves everyone in true consensus-building, so that even if one team has to temporarily trade off a heart-felt KPI, top executives know they did it to achieve an even more strategic goal.22
  23. 23. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis Dashboards and Scorecards Keep Track The S&OP data provided to executives today often suffers from many defects: • Little connection to current reality • No way to explore multiple scenarios • No way to evaluate how decisions affect KPIs • Not easy to spot trends The alternative is to show executives well-designed dashboards and scorecards that sum up a CHECK IT OUT host of data in a visual format. WHITE PAPER Evolving from Business Intelligence to Dashboards provide a visual Business Value Executives should not have to wade through giant reports looking for patterns or deviations. A mature S&OP system generates a graphical dashboard showing the KPIs of most interest: sales, BLOG profits, ROI, inventory turns, customer satisfaction, and so on. Old-school organizational power structures thwart business performance: This kind of dashboard makes it far faster and easier for most people to understand the current The old dogs need to learn new tricks status, spot trends, and notice developing issues. S&OP dashboards should be role-based, so that they show the data that matters most to the person looking at them, but hide any information that person should not be able to access. Scorecards keep everyone honest The data in the S&OP dashboards should be evaluated against the company’s financial and operational targets, so you can actively monitor the plan. From there, you can get immediate alerts to deviations that put the plan at risk, understand the financial and operational impact of these events. You can evaluate proposed scenarios, and respond quickly with the most profitable (or least costly) action.23
  24. 24. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis Moving Up the Maturity Model Staircase This e-book has provided an overview of S&OP, and the many benefits and challenges of moving to a more mature level of this practice. We hope you’re CHECK IT OUT inspired to help get your company moving in this direction. INTERVIEW But if your company isn’t moving yet, don’t worry. We have to crawl before we walk, and Practitioners say organizational change walk before we run. It’s the very same with S&OP. is hardest part, but most important success factor for deploying S&OP “It’s like training for a marathon,” says veteran editor Andrew K. Reese of Supply & Demand Chain Executive magazine. “You can’t expect to walk out the door and run 26.2 miles; you need INTERVIEW to build up miles over time... The most important step in running a marathon is the first one you S&OP evolving into a powerful mechanism to manage and shape take out the door.” business performance In the same way, the most important steps in S&OP are the first ones you take on your journey: making an initial commitment, and then staying committed over time. “S&OP really doesn’t have a ‘finish line,’” adds Reese. “Each planning cycle lays the foundation for the next, and each milestone in terms of improvement should become the baseline for the next stage of the journey.” In other words, get started from wherever you are, and you will make progress if you stick to it. The benefits are worth the challenge. Good luck on your journey.24
  25. 25. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis What to do Next? CHECK IT OUT S&OP Resource page Feel free to pass along this e-book to any of your colleagues who might be interested in these ideas. Start a discussion at your company about how more mature S&OP would benefit everyone. Through the links to the left, you can access many further resources on S&OP, such as: • Informative downloads The 21st Century Supply Chain Blog • Compelling blog posts • Interviews with S&OP leaders • Hilarious videos Visit our S&OP Resource page for more information, insight, and research. S&OP Experts Interview Blog Series Want to learn more about the Kinaxis RapidResponse S&OP Edition? Come talk to us directly at: 1-877-KINAXIS or Just for fun, don’t miss the hilarious videos in 6 different series that touch25 on every aspect of supply chain management...
  26. 26. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis About Kinaxis Kinaxis delivers a comprehensive on-demand supply chain offering—RapidResponse—that enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Global leaders across a broad range of industries are using RapidResponse as a decision-making hub for the broader value chain and are realizing a competitive advantage as a result. Large manufacturing companies with complex Kinaxis Inc. supply chain networks and volatile business environments rely on RapidResponse for collaborative 700 Silver Seven Road planning, continuous performance management, and coordinated response to plan variances. Ottawa, Ontario Canada K2V 1C3 For more information Visit or the Kinaxis blog at 1-877-KINAXIS www.kinaxis.com26
  27. 27. Contents | About this E-Book | What is S&OP? | Do You Need Technology? 4 Keys to S&OP Effectiveness | Technology for Success | What to do Next? | About Kinaxis Notes 1. “Sales and Operations Planning: Aligning Business Goals with Supply Chain Tactics”, Aberdeen Group, June 2008, p6 (available here: RapidResponseSOP/download.cfm) 2. Lori Smith, “Coco Crum: The 7 differentiators between S&OP and IBP”, S&OP Experts Blog Series, Kinaxis, November 2, 2010 3. Lori Smith, “Lora Cecere: There are as many definitions of S&OP as there are mutts in the dog pound”, S&OP Experts Blog Series, Kinaxis, September 14 2010 4. Stephen G. Powell, Kenneth R. Baker, Barry Lawson, “Errors in Operational Spreadsheets”, Journal of Organizational and End User Computing, July-September 2009, p24 5. Colin Snow, “Finance Must Play a Role in Sales and Operations Planning”, Ventana Research, November 2006, p1 6. Colleen Crum and George Palmatier, “Transitioning from Sales and Operations Planning to Integrated Business Planning”, Oliver Wright Americas, September 2010, p827