12. 2030 Strategy
"Ambition without Knowledge is Like a Boat on Dry Land."
Mark Lee
13.
14.
15. BPT K Planning
CoPs
K Retention Storytelling
LL System
Previous/Current Work – Future Work Last Update: 11 Mar 2010
16. The Strategy-Knowledge Link:
What a Strategy-Knowledge Link What a
Competitor Competitor
Will Know Will Do
What an Strategy-Knowledge Link What an
Organization Organization
Must Know Must Do
Strategy-Knowledge Link
What an What an
Individual Individual
Must Know Must Do
Knowledge Strategic
Gap Gap
What an What an
Individual Individual
Knows Can Do
Knowledge-Strategy Link
What an What an
Organization Organization
Knows Can Do
Knowledge-Strategy Link
What a What a
Competitor Competitor
Knows Can Do
Knowledge-Strategy Link
Source: Dr. Dan Kirsch
20. What is a Best Practice:
“Repeatable activity that
routinely results in
superior performance.”
Source: Kent Greenes
21. Continuous Improvement:
Good Idea
Current Good Practice
Scope
for the
Program Best Practice
Standard
22. What to Transfer:
Category
Process Process Process
Group 1 Group 2 Group 3
Process 1 Process 2 Process 3
Activity or Activity or Activity or Expected Level
Practice 1 Practice 2 Practice 3 for Transfer
23. Best Practice Model:
Work Current Company Company Company Best of Best
Steps Method A B C Process
1
1
2 2
3
3
4 4
5
Source: Dr. Robert Camp
24. What to Gain by Sharing?
Breakthrough
Performance by Leveraging
Prize 2
Collective Know-How
Best Performance
Before Sharing
Prize 1
Known
Knowledge
Gap
Company: A B C D
Source: Kent Greenes
27. What is a Community of Practice (CoP)?
• A core team of peer-recognised strong performers who have an ability
to influence change, can share knowledge with and learn from others,
be committed to achieving improvements for the Group as a whole,
and can build strong relationships.
• A wider network of people working on the same topic, facing the
same challenges, who can learn from each other and from the stored
knowledge of the community.
core extended
Source: Dr. Nick Milton
28. Community vs. Committee:
Community Committee
• Many people • Few people
• Mostly workers • Mostly managers
• Community leader helps the • Committee head has decision-
community to reach agreement making authority
• Exchange ideas without meeting • Exchange ideas when they meet
• Meet online all the time • Meet infrequently
• Support committees by making • Make decisions based on
recommendations community output
Source: Dr. Nick Milton
29. Types of CoPs
Knowledge- Best Practice Innovation Helping
Stewarding Community Community Community
Community
Business Drivers • Technical • Lower cost • Technical market • Lower cost
excellence through leadership through reuse
• Professional standardization • Track shifting • Preserve
development • Consistency of market trends technical
• Thought product excellence
leadership • Reduce risks • Social
• Improve responsibility
outcomes • Employee
relations
Key Activities and • Enlist leading • Collecting, • Share insights • Connecting
Processes experts vetting, and warning signs members
• Manage Content publishing • Decipher trends • Knowing who’s
• Identify • Enforcing who
emerging trends
Knowledge • Tacit to explicit • Low on tacit • Explicit to tacit • Tacit – high
and tacit to tacit • Explicit to (sense-making) socialization
explicit
Source: APQC
30. Community Activities for Adding Value
• Solving problems for each other
• Mentoring and coaching each other
• Learning before (Peer Assist)
• Learning during (After Action Review)
• Learning after (Retrospect)
• Benchmarking performance with each other
• Exchanging resources
• Collaborating on purchasing (buying things that any one member could not justify)
• Collaborating on contracts (using the purchasing power of the community)
• Cooperating on trials and pilots
• Publishing joint-papers (and presenting at conferences)
• Importing Knowledge
• Sharing and transferring best practices
• Sharing results of studies
• Exchanging equipment (re-use old equipment, share spares)
• Warning of risks
• Building and maintaining documented best practices
• Developing checklists and templates
• Identifying knowledge retention issues
• Identifying training gaps and collaborating on training provision
• Creating Knowledge (Innovation) – new products, services or opportunities
Last Update: 6 Jan 2011
31. Value Added:
Money saved Work simplified “Learning before”
(Estimated value KD)
Saved time Work avoided Faster implementation
(Estimated value days)
Rework avoided Resources shared Improved productivity
Better decisions Resources reused Improved satisfaction
Travel avoided Worksteps removed Behaviour change
Improved safety Reduced business risk Morale improved
Reduced emissions Reduced health risks Energy saved
Better quality Customer satisfaction Enhanced reputation
33. Existing Communities
• Automation
• Energy Efficiency
• Environment
• Health
• Inspection & Corrosion
• Performance Management
• Project Management
• Safety
• Talent Management
• Turnaround
New Communities launched in 2010 Last Update: 19 April 2010
34. Best Practice Program Phase 3
BP Champion CEO Community Structure
BP Steering Community
BP Sponsor MD DMD
Committee Sponsor
Delivery Direction
Delivery & Support
Support
BP PMO Community Leader
relationship
Core Team
Facilitator Deputy Leader
Extended Community
38. Better Practice Transfers during Phase 1:
Best Practice
Adopters Sources Benefits
Transferred
Elimination of Freight Forwarding Impacted decision to eliminate a KD 3MM foreign
KNPC KOC
Contracts by Foreign Suppliers supplier contract.
Peer Assist Knowledge Transfer BP, SAIC, Accelerated transfer of Best Practices and lessons
KOC
Process Shell, SA learned before a project begins.
Incoming Material Inspection Increased quality of materials received from
KNPC KOC
Policy suppliers.
KGOC +
Use of e-Procurement Reverse
Under - Reduction in days to close RFQ from 30 to 4
Auction Tools (TEJARI) for
review by PIC - Reduction from 12 signatures to 2
Purchase Quotations Under
KPC, KNPC, - Reduction of 18 employee touches to 3
5,000KD
KPI
KGOC & PIC + All pending actions and tasks assigned and
Work Handover Guidelines for Adaptation in understood, completed as scheduled, which led to
KNPC
Scheduled Leave progress by consistency in operations – a “Simple format with
KPC & KPI superb results.”
