Spoken communication

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This is a presentation on "Spoken Communication", common errors made by people during communication and loads of other stuff....

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Spoken communication

  1. 1. “ The way we communicate with others and with ourselves ultimately determines the quality of our lives” - Anthony Robbins
  2. 2. Why Communication…??? <ul><li>To express our emotions </li></ul><ul><li>To achieve joint understanding </li></ul><ul><li>To get things done </li></ul><ul><li>To pass on and obtain information </li></ul><ul><li>To reach decisions </li></ul><ul><li>To develop relationships </li></ul>
  3. 3. What is Communication?
  4. 4. Art of getting your message across effectively through <ul><ul><li>Spoken words- First and simplest way </li></ul></ul><ul><ul><li>Body Language- Can make or mar </li></ul></ul><ul><ul><li>Written words- Reflects importance </li></ul></ul><ul><ul><li>Visuals - Leaves greatest impact </li></ul></ul>
  5. 5. Communication: The Flow
  6. 6. Effective Communication <ul><li>Is scarcer than quality water </li></ul><ul><li>Is measured by results or actions. </li></ul><ul><li>Does not need to be very complex </li></ul><ul><li>Is aimed at informing others. </li></ul><ul><li>Is complete and clear </li></ul>
  7. 7. 7’Cs of Effective Communication <ul><li>Correctness </li></ul><ul><li>Clarity </li></ul><ul><li>Conciseness </li></ul><ul><li>Completeness </li></ul><ul><li>Consideration </li></ul><ul><li>Concreteness </li></ul><ul><li>Courtesy </li></ul>
  8. 8. Correctness
  9. 9. <ul><li>Choose precise, concrete and familiar words. </li></ul><ul><ul><ul><ul><ul><li>Subsequent, Domicile </li></ul></ul></ul></ul></ul><ul><li>Construct effective sentences and paragraphs </li></ul><ul><li>Clarity makes comprehension clear </li></ul>
  10. 10. <ul><li>Eliminate wordy expressions. </li></ul><ul><li>Include only relevant material </li></ul><ul><li>- be focused </li></ul><ul><li>-prune & avoid long expression. </li></ul><ul><li>Avoid unnecessary repetition. </li></ul><ul><li>-use short forms the second time. </li></ul><ul><li>- use pronouns </li></ul><ul><li>Conciseness saves time. </li></ul>Conciseness
  11. 11. <ul><li>Wordy </li></ul><ul><li>Due to the fact that </li></ul><ul><li>In due course </li></ul><ul><li>At this time </li></ul><ul><li>Few in number </li></ul><ul><li>In spite of the fact that </li></ul><ul><li>Concise </li></ul><ul><li>Because </li></ul><ul><li>Soon </li></ul><ul><li>Now </li></ul><ul><li>Few </li></ul><ul><li>Although </li></ul>
  12. 12. Completeness <ul><li>Provide all necessary information. </li></ul><ul><li>Answer all questions asked. </li></ul><ul><li>Give something extra, when desirable. </li></ul><ul><li>Completeness brings the desired response </li></ul>
  13. 13. Consideration <ul><li>Focus on ‘You’ instead of ‘I’ or ‘We’. </li></ul><ul><ul><ul><ul><li>We pay eight percent interest on--- </li></ul></ul></ul></ul><ul><li>Show audience benefit or interest in the receiver. </li></ul><ul><ul><ul><ul><li>You will receive the goods for your May 4 th order. </li></ul></ul></ul></ul><ul><li>Emphasize positive, pleasant facts. </li></ul><ul><ul><ul><ul><li>It is impossible to open an account for you today. </li></ul></ul></ul></ul><ul><li>Consideration means understanding of human nature. </li></ul>
  14. 14. Concreteness <ul><li>Use specific facts and figures. </li></ul><ul><ul><ul><ul><li>Our product has won several prizes. </li></ul></ul></ul></ul><ul><li>Put action in your verbs. </li></ul><ul><ul><ul><ul><li>A full report will be sent to you by the supervisor. </li></ul></ul></ul></ul><ul><li>Choose vivid, image building words. </li></ul><ul><ul><ul><ul><li>The camera has a system that gives good pictures. </li></ul></ul></ul></ul><ul><li>Concreteness reinforces confidence. </li></ul>
  15. 15. <ul><li>Be sincerely tactful, thoughtful and appreciative. </li></ul><ul><li>Use expressions that show respect. </li></ul><ul><ul><ul><ul><ul><li>Your letter is not clear at all. </li></ul></ul></ul></ul></ul><ul><li>Choose nondiscriminatory expressions. </li></ul><ul><ul><ul><ul><ul><li>Businessman, Salesman </li></ul></ul></ul></ul></ul><ul><li>Courtesy strengthen relations. </li></ul>
  16. 16. Speaking.. <ul><li>“ A wise man reflects </li></ul><ul><li>before he speaks; </li></ul><ul><li>a fool speaks, and then </li></ul><ul><li>reflects on what he has uttered”. </li></ul><ul><li>- French Proverb </li></ul>
  17. 17. While Speaking… <ul><li>Take initiative </li></ul><ul><li>Be polite </li></ul><ul><li>Be pleasant (smile, jokes) </li></ul><ul><li>Be clear and concise(tone, accent, emphasis, pronounciation) </li></ul><ul><li>Cite negative opinions honestly, </li></ul><ul><li>but in a positive manner. </li></ul><ul><li>Seek feedback. </li></ul>
  18. 18. Bloopers in Spoken Communication <ul><li>&quot;It was a blunder mistake.“ </li></ul><ul><li>&quot;It would have been more better.“ </li></ul><ul><li>&quot;Why don't he get married?“ </li></ul><ul><li>&quot;I want two Xeroxes of this card.“ </li></ul><ul><li>&quot;Your hairs are looking silky today.&quot; </li></ul>
  19. 19. Pronunciation Errors <ul><li>&quot;aw&quot; sound as in OUT, CROWD, OUR </li></ul><ul><li>You can count on me. </li></ul><ul><li>Trucks start plowing the snow before the rush hour . </li></ul><ul><li>The cows are at the base of the mountain . </li></ul>
  20. 20. <ul><li>Long &quot;i&quot; sound as in MY, DYE, TIE </li></ul>
  21. 21. <ul><li>A good cook could cook as much cookies as a good cook who could cook cookies </li></ul><ul><li>I saw a saw that could out saw any other saw I ever saw. </li></ul><ul><li>Betty bought butter but the butter was bitter, so Betty bought better butter to make the bitter butter better. </li></ul>
  22. 22. <ul><li>Betty Botter bought some butter, but she said &quot;this butter's bitter! But a bit of better butter will but make my butter better&quot; So she bought some better butter, better than the bitter butter, and it made her butter better so 'twas better Betty Botter bought a bit of better butter!   </li></ul>

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