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2020 lantern group friction - live

Employees face friction all the time - structurally, socially, mentally. Companies can increase performance by removing those unwanted friction points - and behavioral science can help.

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2020 lantern group friction - live

  1. 1. Organizational Friction © The Lantern Group, Inc Are environmental or social barriers limiting your employees’ performance?
  2. 2. ORGANIZATIONAL FRICTION Are environmental or social barriers limiting your employees’ performance? Organizational friction inhibits employees from operating at their full potential. An estimated $1.8 trillion is lost each year in the US alone due to barriers in workforce productivity.* Knowledge workers spend over 80% of their time in meetings and responding to requests. The average time an employee works before being interrupted is around 12-minutes. For an average company, each email that is sent costs roughly a dollar in labor costs – a midsize firm can easily spend over $1 million dollars a year, just in email. Each of these factors are considered “friction” and they have a cost to them. They reduce employee productivity, increase their stress level, lead to disengagement and increase turnover – inevitably costing your organization money. *Newtonix.
  3. 3. ORGANIZATIONAL FRICTION Are environmental or social barriers limiting your employees’ performance? 1. We ethically diagnose the friction points inside your organization and the impact that they have on productivity. 3. Removing these barriers that drag your organization down when it needs to speed up will help your workforce maximize its potential. 2. We use these insights to help you remove the friction points that create barriers to positive behaviors or design new friction points that stop negative behaviors.
  4. 4. Behavioral Review Strategic, behavioral and cultural analysis of all relevant data and existing programs Stakeholder Assessment Stakeholder interviews, focus groups and assessments to evaluate current reality and define future success + Behavioral Analysis Review and analyze data to determine required behaviors to achieve desired outcomes and identify current gaps Solution Design Develop behaviorally based programs and interventions to drive desired outcomes Communicate & Train Build behaviorally informed communications and training to maximize the program’s success and drive behavior change + Diagnose Analyze Implement The Behavioral Design Process We diagnose the issues, design solutions, communicate them to your employees, & train your people for success
  5. 5. Behavioral Interventions “Don’t change the man. Change his environment” R. Buckminster Fuller – Architect, systems theorist, author, designer, inventor, and futurist Friction Diagnostics We help you identify the friction points and understand the social and environmental barriers that are impacting your workforce (both positive and negative). Workplace Design Design your workplace to reduce friction – policy, programs, environment. Frictionless Communications We create communications that help your change initiatives and organizational transitions occur smoothly with as little friction as possible. Frictionless Workplace Workshops Train your team how to detect and remove the social and environmental barriers that are inhibiting productive work.
  6. 6. Friction Diagnosis Our diagnostic process provides you with a deep understanding of how friction is impacting the behavior of your people and where to remove or create friction to drive the right behaviors and outcomes. Organizational friction refers to the often-invisible factors that slow us down, sap our attention, steal our energy and cost us money. Organizations need to get a clear picture of how friction is influencing their employees in order to drive the right behaviors. We help you identify the friction points and understand the social and environmental barriers that are impacting your workforce (both positive and negative). Is friction limiting the behaviors within your organization?
  7. 7. Workplace Design Our workplace design helps create a programs, policies, and environments that increase your company's overall performance and improve your employee satisfaction levels. Is your workplace designed to help drive the behavior of your people? When your workplace (both the physical environment and your employee programs) is not designed with human behavior in mind it can lead to frustration wasted time, bad habit formation and more. We work with you to design a new workplace that removes the negative friction and creates new sources of positive friction where needed (e.g. to stop bad habits).
  8. 8. Frictionless Communications Our communication process combines world-class graphic design, creative copy, and behavioral science principles to alleviate the angst and confusion that change brings and help your employees' transition quickly and positively to the new environment. Do your communications drive the right culture? *i.e., reorgs, new product launches, mergers and acquisitions, new employee programs, new employee platforms and tools. Friction often increases when organizations are going through transition points.* Oftentimes, the communication around these transitions is part of the problem. . We specialize in creating communications that help your change initiatives and organizational transitions go smoothly.
  9. 9. Frictionless Workplace Workshops Our experts train your team to detect and remove the barriers that are inhibiting their work and how and when to add positive social and environmental barriers that can stop bad habits and increase organizational effectiveness. Reducing friction requires that everyone in the organization learn how to spot friction, identify its root cause and remove it when possible. We build and facilitate workshops and teambuilding events that increase the effectiveness of your teams through an understanding of both positive and negative friction. Does your team understand the barriers that limit their effectiveness?
  10. 10. Driving Performance What Makes Us Unique? Behavioral Science We apply scientific principles to increase employee motivation Motivational Experts We have over 20 years’ experience in motivating employees Alignment We help align all your programs & stakeholders to amplify the motivational power of each other Holistic Approach Our focus is on all the drivers of behavior – not just money or rewards

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