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Telecollaboration,
L i n g u a F r a n c a C o m m u n i c a t i o n ,
a n d S p e a k e r S a t i s f a c t i o n
Kurt Kohn
University of Tübingen (DE) Steinbeis Transfer Center (DE)
kurt.kohn@uni-tuebingen.de Language Learning Media
http://projects.ael.uni-tuebingen.de www.sprachlernmedien.de
INTENT Conference, University of León, 12-14 Feb 2014
Language
Learning Media
Language
Learning Media
My topics
 Reaching out beyond the traditional classroom
 Success in lingua franca communication
 Speaker satisfaction and communicative success
 Pedagogical implications
 TILA: “Telecollaboration for Intercultural Language Acquisition”
 TILA sessions in OpenSim and BigBlueButton
 Case study: ELF conversations 2.0
 User experience: pupils and teacher students
 Initial conclusions
INTENT Conference, University of León, 12-14 Feb 2014
The TILA project has been funded with support from the European
Commission. This presentation reflects the views only of the authors,
and the Commission cannot be held responsible for any use which may
be made of the information contained therein.
Language
Learning Media
Reaching out beyond the traditional classroom
 Communication and language learning are interdependent
 Communication is the goal of language learning
 Language learning is mediated through communication
 Backwash of communication on language learning
 Language learning requires rich opportunities for communication
 Intercultural communication is rooted in ‘ordinary’ communication
 Telecollaboration provides rich opportunities for intercultural communication
 Tools and environments:
 Asynchronous: forum, wiki, blog
 Synchronous: sound/video conferencing (Skype, BigBlueButton), 3D virtual worlds
(SecondLife, OpenSim)
 REAL-LIFE contact and (intercultural) lingua franca communication
 Social interaction: networking, sharing, community building
 Opportunities for authenticated and incidental intercultural language learning
 Beyond the classroom: > intercultural communication 2.0
INTENT Conference, University of León, 12-14 Feb 2014
Language
Learning Media
 ELF communication studies
 ELF intelligibility and communicative robustness
 Creative exploitation & extension of linguistic resources
 BACKBONE ELF interviews and TELF discussions
 Perceived quality ranges from
‘excellent’ to ‘good enough’ to ‘no clearance’
 Introspective evidence
 TELF discussions: speakers tend to be dissatisfied
with their ‘express-ability’
 Interpreters: ELF speakers can be a serious challenge
 Communicative success: a slippery customer
 Oscillating criteria: Correctness? Or fluency? Or both? Or strategic
skills that enable speakers to (somehow) keep the ball rolling?
 Preferential attitudes
 Need for a model!
Success in lingua franca communication
INTENT Conference, University of León, 12-14 Feb 2014
Language
Learning Media
 Perspectives on satisfaction and success
 Inside: speaker (‘self’) – interlocutor (‘other’)
 Outside: participant observer – teacher
 Factors influencing speaker satisfaction
 Speakers’ linguistic-communicative competence
(lexis, grammar, functions & moves)
 . . . in relation to their requirements of performance
 Comprehensible expression, accuracy, appropriateness, feasibility,
style, thematic quality, conversational role
 Speakers’ ‘ideal’ and ‘ought to’ L2 Self
 Speakers’ skills
 Make your performance comply with own requirements
 Accommodate your performance to your interlocutors’ competence & requirements
 Negotiate a Third Space of understanding and interaction [Kramsch 2009]
 (Dis)Satisfaction = (lack of) balance
 between compliance, accommodation & Third Space negotiation
 between inside and outside perspectives
Satisfaction and communicative success
INTENT Conference, University of León, 12-14 Feb 2014
Language
Learning Media
Pedagogical implications
 Maximization of speaker satisfaction
 Human communication is geared towards maximization of speaker satisfaction
 Lingua franca pedagogy should help learners maximize speaker satisfaction
--------
 Optimizing compliance between competence and requirements
 Improving competence activation
 Adapting requirements to situational conditions
 Realistic perception of own performance (e.g. Rafael)
 Towards a balanced requirement profile (e.g. accuracy, fluency)
 Developing linguistic-communicative competence
 Towards some kind of target model (Why not BE?) [Kohn 2011; Seidlhofer 2011]
 Acknowledging non-native speaker creativity [Seidlhofer & Widdowson 2009]
 Trusting and exploring one’s own non-native speaker creativity [Kohn 2014]
 Developing strategic competence
 Accommodation to interlocutor’s competence and requirements
 Third Space negotiation
INTENT Conference, University of León, 12-14 Feb 2014
Language
Learning Media
EU LLP Project TILA
“Telecollaboration for Intercultural Language Acquisition”
Telecollaboration – Intercultural communication & learning – Teacher education
 Telecollaboration among secondary school pupils (13-16; A2-B2) to facilitate/enhance
IC communication & language learning in English, French, German, Spanish
 Environments & tools
 synchronous: > VC (BigBlueButton, Skype ), virtual worlds (OpenSim)
 asynchronous: > forum, blog, and wiki
 Activity types
 in-class: > “tandem” and “lingua franca”
 outside-class: > “home work collaboration”, “project groups”
 extra-curricular: > “ELF conversations 2.0”
 Research focus: impact of TC on task design, pedagogic organization, IC
communicative interaction & competence, attitudes & motivation, anxiety,
learner/teacher roles
 Implications for learner preparation and teacher education
INTENT Conference, University of León, 12-14 Feb 2014
12 partners, 6 European countries: Czech Republic, France, Germany,
Netherlands, Spain, UK (01/13 – 06/15)
Coordinator: Kristi Jauregi, Utrecht University (Netherlands)
Language
Learning Media
TILA sessions in OpenSim
INTENT Conference, University of León, 12-14 Feb 2014
Language
Learning Media
TILA session in BigBlueButton
INTENT Conference, University of León, 12-14 Feb 2014
Chat box
Presentation screen
Language
Learning Media
Case study: ELF conversations 2.0
 What it is about
 Lingua franca communication in English among pupils from e.g.
Bulgaria, Cyprus, France, Germany, Spain, and Turkey
 Small group conversation sessions in OpenSim and BigBlueButton
 Familiar topics related to school, family, and their private interests
 Triangulated methodological approach
 User experience (> questionnaire) [cf. Laugwitz, Held & Schrepp 2008]
 Communicative performance (> recording & transcript)
 Speaker background (questionnaire)
 Speaker requirement profiles (> questionnaire)
 Retrospective commentaries (> cued interview)
 Languaging and revision (> cued interview)
 Research focus
 User experience of TC environments
 Requirement compliance
 Speaker satisfaction
 Languaging towards increased speaker satisfaction
INTENT Conference, University of León, 12-14 Feb 2014
Language
Learning Media
User experience: pupils
INTENT Conference, University of León, 12-14 Feb 2014
-2
-1
0
1
2
Pupils: OpenSimPupils: Skype
-2
-1
0
1
2
Pupils: Skype
and OpenSim
-2
-1
0
1
2
Language
Learning Media
User experience: teacher students
INTENT Conference, University of León, 12-14 Feb 2014
T-stud: BigBlueButton
-2
-1
0
1
2
T-stud: OpenSim
-2
-1
0
1
2
-2
-1
0
1
2
Time
A
Time
B
Language
Learning Media
Initial conclusions
 Insufficient technological robustness
 Tool access – Sound/video – Internet (bandwidth)
 School – Home
 (In)Tolerance for reduced technological quality
 Pupils – Teachers – Teacher students
 Challenges for pedagogical implementation
 In-class : e.g. small/large groups, matching time slots
 Outside-class : supervision of e.g. home work collaboration
 Blended learning design
 Communication and learning (OpenSim)
 Access/handling: Increase with practice (4.5 > 5.7)
 Attractiveness for IC communication & learning (4.5)
 Comfortability: fairly high on average (5)
 Satisfaction with own communication: high (6) for active participants
 Once again: learning to communicate and learning to learn!
 Urgent need: learner preparation and teacher education [O’Dowd 2013]
INTENT Conference, University of León, 12-14 Feb 2014
Trouble-shooting
communication:
„Can you hear me?“
Language
Learning Media
References
Albl-Mikasa, M. (2013). Express-ability in ELF communication. JELF 2/1.
Albl-Mikasa, M. (2009). Who’s afraid of ELF: ‘failed’ natives or non-native speakers struggling to express
themselves? In Albl-Mikasa et al. (eds.). Dimensions of Second Language Research. Narr, 109-129.
Dörnyei, Z. (2009). The L2 motivational self system. In Dörnyei & Ushioda (eds.). Motivation, Language
Identity and the L2 Self. Multilingual Matters, 9-42.
Jenkins, J., A. Cogo & M. Dewey (2011). Review of developments in research into English as a lingua
franca. Language Teaching: Surveys and Studies 44.3, 281-315.
Kohn, K. (2011). ELF and the Standard English misunderstanding. In De Houwer & Wilton (eds.). English
in Europe Today. Sociocultural and Educational Perspectives. John Benjamins, 72-94.
Kohn, K. (2014). A pedagogical space for ELF in the English classroom. In Bayyurt and Akcan (eds.).
Current Perspectives on Pedagogy for ELF. De Gruyter Mouton.
Kohn, K. & C. Warth (2011). Web Collaboration for Intercultural Language Learning. A Guide for Language
Teachers, Teacher Educators and Student Teachers. MV-Wissenschaft. [eBook]
Kramsch, C. (2009). Third culture and language education. In: V. Cook (ed.). Language Teaching and
Learning. Continuum, 233-254.
Laugwitz, B., Held, Th. and Schrepp, M. (2008). Construction and evaluation of a user experience
questionnaire. In Holzinger (ed.). HCI and Usability for Education and Work. Berlin, Springer, 63-76.
O’Dowd, R. (2013). The competences of the telecollaborative teacher. The Language Learning Journal.
[DOI: 10.1080/09571736.2013.853374]
Seidlhofer, B. (2011). Understanding English as a Lingua Franca. OUP.
Seidlhofer, B. & Widdowson, H. (2009). Conformity and creativity in ELF and learner English. In Albl-
Mikasa et al. (eds.). Dimensions of Second Language Research. Narr, 93-107.
INTENT Conference, University of León, 12-14 Feb 2014
Language
Learning Media
Thank you
INTENT Conference, University of León, 12-14 Feb 2014

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Telecollaboration, lingua franca communication, and speaker satisfaction kohn intent2014

  • 1. Telecollaboration, L i n g u a F r a n c a C o m m u n i c a t i o n , a n d S p e a k e r S a t i s f a c t i o n Kurt Kohn University of Tübingen (DE) Steinbeis Transfer Center (DE) kurt.kohn@uni-tuebingen.de Language Learning Media http://projects.ael.uni-tuebingen.de www.sprachlernmedien.de INTENT Conference, University of León, 12-14 Feb 2014 Language Learning Media
  • 2. Language Learning Media My topics  Reaching out beyond the traditional classroom  Success in lingua franca communication  Speaker satisfaction and communicative success  Pedagogical implications  TILA: “Telecollaboration for Intercultural Language Acquisition”  TILA sessions in OpenSim and BigBlueButton  Case study: ELF conversations 2.0  User experience: pupils and teacher students  Initial conclusions INTENT Conference, University of León, 12-14 Feb 2014 The TILA project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
  • 3. Language Learning Media Reaching out beyond the traditional classroom  Communication and language learning are interdependent  Communication is the goal of language learning  Language learning is mediated through communication  Backwash of communication on language learning  Language learning requires rich opportunities for communication  Intercultural communication is rooted in ‘ordinary’ communication  Telecollaboration provides rich opportunities for intercultural communication  Tools and environments:  Asynchronous: forum, wiki, blog  Synchronous: sound/video conferencing (Skype, BigBlueButton), 3D virtual worlds (SecondLife, OpenSim)  REAL-LIFE contact and (intercultural) lingua franca communication  Social interaction: networking, sharing, community building  Opportunities for authenticated and incidental intercultural language learning  Beyond the classroom: > intercultural communication 2.0 INTENT Conference, University of León, 12-14 Feb 2014
  • 4. Language Learning Media  ELF communication studies  ELF intelligibility and communicative robustness  Creative exploitation & extension of linguistic resources  BACKBONE ELF interviews and TELF discussions  Perceived quality ranges from ‘excellent’ to ‘good enough’ to ‘no clearance’  Introspective evidence  TELF discussions: speakers tend to be dissatisfied with their ‘express-ability’  Interpreters: ELF speakers can be a serious challenge  Communicative success: a slippery customer  Oscillating criteria: Correctness? Or fluency? Or both? Or strategic skills that enable speakers to (somehow) keep the ball rolling?  Preferential attitudes  Need for a model! Success in lingua franca communication INTENT Conference, University of León, 12-14 Feb 2014
  • 5. Language Learning Media  Perspectives on satisfaction and success  Inside: speaker (‘self’) – interlocutor (‘other’)  Outside: participant observer – teacher  Factors influencing speaker satisfaction  Speakers’ linguistic-communicative competence (lexis, grammar, functions & moves)  . . . in relation to their requirements of performance  Comprehensible expression, accuracy, appropriateness, feasibility, style, thematic quality, conversational role  Speakers’ ‘ideal’ and ‘ought to’ L2 Self  Speakers’ skills  Make your performance comply with own requirements  Accommodate your performance to your interlocutors’ competence & requirements  Negotiate a Third Space of understanding and interaction [Kramsch 2009]  (Dis)Satisfaction = (lack of) balance  between compliance, accommodation & Third Space negotiation  between inside and outside perspectives Satisfaction and communicative success INTENT Conference, University of León, 12-14 Feb 2014
  • 6. Language Learning Media Pedagogical implications  Maximization of speaker satisfaction  Human communication is geared towards maximization of speaker satisfaction  Lingua franca pedagogy should help learners maximize speaker satisfaction --------  Optimizing compliance between competence and requirements  Improving competence activation  Adapting requirements to situational conditions  Realistic perception of own performance (e.g. Rafael)  Towards a balanced requirement profile (e.g. accuracy, fluency)  Developing linguistic-communicative competence  Towards some kind of target model (Why not BE?) [Kohn 2011; Seidlhofer 2011]  Acknowledging non-native speaker creativity [Seidlhofer & Widdowson 2009]  Trusting and exploring one’s own non-native speaker creativity [Kohn 2014]  Developing strategic competence  Accommodation to interlocutor’s competence and requirements  Third Space negotiation INTENT Conference, University of León, 12-14 Feb 2014
  • 7. Language Learning Media EU LLP Project TILA “Telecollaboration for Intercultural Language Acquisition” Telecollaboration – Intercultural communication & learning – Teacher education  Telecollaboration among secondary school pupils (13-16; A2-B2) to facilitate/enhance IC communication & language learning in English, French, German, Spanish  Environments & tools  synchronous: > VC (BigBlueButton, Skype ), virtual worlds (OpenSim)  asynchronous: > forum, blog, and wiki  Activity types  in-class: > “tandem” and “lingua franca”  outside-class: > “home work collaboration”, “project groups”  extra-curricular: > “ELF conversations 2.0”  Research focus: impact of TC on task design, pedagogic organization, IC communicative interaction & competence, attitudes & motivation, anxiety, learner/teacher roles  Implications for learner preparation and teacher education INTENT Conference, University of León, 12-14 Feb 2014 12 partners, 6 European countries: Czech Republic, France, Germany, Netherlands, Spain, UK (01/13 – 06/15) Coordinator: Kristi Jauregi, Utrecht University (Netherlands)
  • 8. Language Learning Media TILA sessions in OpenSim INTENT Conference, University of León, 12-14 Feb 2014
  • 9. Language Learning Media TILA session in BigBlueButton INTENT Conference, University of León, 12-14 Feb 2014 Chat box Presentation screen
  • 10. Language Learning Media Case study: ELF conversations 2.0  What it is about  Lingua franca communication in English among pupils from e.g. Bulgaria, Cyprus, France, Germany, Spain, and Turkey  Small group conversation sessions in OpenSim and BigBlueButton  Familiar topics related to school, family, and their private interests  Triangulated methodological approach  User experience (> questionnaire) [cf. Laugwitz, Held & Schrepp 2008]  Communicative performance (> recording & transcript)  Speaker background (questionnaire)  Speaker requirement profiles (> questionnaire)  Retrospective commentaries (> cued interview)  Languaging and revision (> cued interview)  Research focus  User experience of TC environments  Requirement compliance  Speaker satisfaction  Languaging towards increased speaker satisfaction INTENT Conference, University of León, 12-14 Feb 2014
  • 11. Language Learning Media User experience: pupils INTENT Conference, University of León, 12-14 Feb 2014 -2 -1 0 1 2 Pupils: OpenSimPupils: Skype -2 -1 0 1 2 Pupils: Skype and OpenSim -2 -1 0 1 2
  • 12. Language Learning Media User experience: teacher students INTENT Conference, University of León, 12-14 Feb 2014 T-stud: BigBlueButton -2 -1 0 1 2 T-stud: OpenSim -2 -1 0 1 2 -2 -1 0 1 2 Time A Time B
  • 13. Language Learning Media Initial conclusions  Insufficient technological robustness  Tool access – Sound/video – Internet (bandwidth)  School – Home  (In)Tolerance for reduced technological quality  Pupils – Teachers – Teacher students  Challenges for pedagogical implementation  In-class : e.g. small/large groups, matching time slots  Outside-class : supervision of e.g. home work collaboration  Blended learning design  Communication and learning (OpenSim)  Access/handling: Increase with practice (4.5 > 5.7)  Attractiveness for IC communication & learning (4.5)  Comfortability: fairly high on average (5)  Satisfaction with own communication: high (6) for active participants  Once again: learning to communicate and learning to learn!  Urgent need: learner preparation and teacher education [O’Dowd 2013] INTENT Conference, University of León, 12-14 Feb 2014 Trouble-shooting communication: „Can you hear me?“
  • 14. Language Learning Media References Albl-Mikasa, M. (2013). Express-ability in ELF communication. JELF 2/1. Albl-Mikasa, M. (2009). Who’s afraid of ELF: ‘failed’ natives or non-native speakers struggling to express themselves? In Albl-Mikasa et al. (eds.). Dimensions of Second Language Research. Narr, 109-129. Dörnyei, Z. (2009). The L2 motivational self system. In Dörnyei & Ushioda (eds.). Motivation, Language Identity and the L2 Self. Multilingual Matters, 9-42. Jenkins, J., A. Cogo & M. Dewey (2011). Review of developments in research into English as a lingua franca. Language Teaching: Surveys and Studies 44.3, 281-315. Kohn, K. (2011). ELF and the Standard English misunderstanding. In De Houwer & Wilton (eds.). English in Europe Today. Sociocultural and Educational Perspectives. John Benjamins, 72-94. Kohn, K. (2014). A pedagogical space for ELF in the English classroom. In Bayyurt and Akcan (eds.). Current Perspectives on Pedagogy for ELF. De Gruyter Mouton. Kohn, K. & C. Warth (2011). Web Collaboration for Intercultural Language Learning. A Guide for Language Teachers, Teacher Educators and Student Teachers. MV-Wissenschaft. [eBook] Kramsch, C. (2009). Third culture and language education. In: V. Cook (ed.). Language Teaching and Learning. Continuum, 233-254. Laugwitz, B., Held, Th. and Schrepp, M. (2008). Construction and evaluation of a user experience questionnaire. In Holzinger (ed.). HCI and Usability for Education and Work. Berlin, Springer, 63-76. O’Dowd, R. (2013). The competences of the telecollaborative teacher. The Language Learning Journal. [DOI: 10.1080/09571736.2013.853374] Seidlhofer, B. (2011). Understanding English as a Lingua Franca. OUP. Seidlhofer, B. & Widdowson, H. (2009). Conformity and creativity in ELF and learner English. In Albl- Mikasa et al. (eds.). Dimensions of Second Language Research. Narr, 93-107. INTENT Conference, University of León, 12-14 Feb 2014
  • 15. Language Learning Media Thank you INTENT Conference, University of León, 12-14 Feb 2014