Presentacion Soluciones UC 2010


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Esta presentación describe las bondades de la solución de comunicaciones unificadas y nuestra experiencia en el area.

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  • You should usually have this discussion on the title slide. Talk about why the customer is speaking with you about unified communications, ask why they are interested in it and the challenges they are trying to face. Almost always the challenges will fall into the four buckets on this slide. It makes for a nice transition into the presentation and ensures that you have a discussion around the customer’s specific challenges vs. just telling them what you think their challenges are. When discussing the four areas of challenges on the slide, cover the following:

    Communications Overload
    This is primarily an end-user challenge. Highlight that while more communications modes have become the norm (from phone, to phone + e-mail, to phone + e-mail + conferencing, to phone + e-mail + conferencing + IM), end-users are struggling with which communications modes to use and how to control how and when they are reached. So it is a combination of controlling how they communicate out and how people communicate with them. Also, as we have moved to an “always connected” work life balance in many areas, being able to shut off communication in down time or just to focus on something is critical. Distractions consume as much as 28% of the average U.S. worker’s day, costing $650 billion per year (Business Week, May We Have Your Attention, Please?, June 2008, Maggie Jackson) and while some of these are people looking on the Web, a la Facebook, much of it stems from communications distractions due to people not knowing if they should interrupt someone or not. Clearly users need a way to control all these tools and a streamlined experience.

    Distributed teams, partners, and customers
    At the same time that communications tools proliferate and controlling communications is becoming more difficult, most employees are seeing increased needs to work with distributed team members, partners, and customers. Whether it is someone across the hall or across an ocean, people need to connect and share information to succeed in the workplace. Sharing information and working together top many CIO concerns. This trend will only continue as organizations become more global, people take advantage of flexible work times and telecommuting, and customers and partners increase their expectations on how closely they work with companies.

    Security and compliance
    The other issue we are hearing is that there is an increasing risk in insecure communications and that the need for more transparency is driving increased compliance needs. While communications modes proliferate, so do the attack vectors that people wishing to cause harm can use. And the cost of securing disparate systems is extremely expensive. Across communications modes we need to move to a more uniform security model that doesn’t incur so much cost. The same is true with compliance. As companies struggle to manage communications within their new and evolving compliance policies, they are also seeing increased complexity and cost.

    High cost of communications
    The increased modes of communications, increased requirements people have in working together, and the increased need to manage secure and compliant communications in a world of increasing transparency are leading to increased costs for companies. In many cases the costs of not communicating are far higher than the costs of communication, so people end up paying the price. But the many different tools and the disparate networks bring in cost not just from the solution acquisition costs, but also the costs of managing and maintaining the solutions. Not to mention the costs that end-users incur trying to use the solutions and playing communications tag over phone, e-mail, and IM. Our studies show that the cost of managing communications solutions far outweighs every other cost element, so streamlining that experience on the backend is critical.

    These challenges, and the opportunity to help solve them, is what drives our investment in Unified Communications.
  • Presentacion Soluciones UC 2010

    1. 1. Delany Technology, compañía con 15 años de historia en el mercado de las telecomunicaciones, trabajando para Global Carriers, abre su división de IT hace 5 años
    2. 2. Microsoft Certified Professionals Microsoft Unified Communications Solutions Competency Microsoft Voice Ready Partners
    3. 3. Sobrecarga en comunicación Equipos, clientes y socios distribuidos Alto costo comunicaciones Seguridad y compliance
    4. 4. Una Misma Plataforma Comunicacional Buzón VozTeléfono Correo Electrónico Móvil Video Conf Fax Mensajería instantánea Voip Presencia Acceso desde Cualquier sitio Integrado con Aplicaciones
    5. 5. Unified Communications
    6. 6. Utilizar el poder que el software brinda para desarrollar una eficiente plataforma comunicacional entre personas y organizaciones sin importar: Los Medios Los Dispositivos La Ubicación
    7. 7. Reduzca sus costos , disminuya los viajes y aumente la colaboración Proporcione una infraestructura de telefonía más personalizada para sus empleados Reduzca las interrupciones y ayude a sus empleados a encontrar la gente adecuada, de inmediato
    8. 8. 12 Simplificar la experiencia de usuario Incrementar la eficiencia operativa Proveer protección integrada Proveer una plataforma de software integrada Mensajería instantánea Integración con aplicaciones Colaboración Desde múltiples redes Desde múltiples dispositivos E-Mail/Calendario ConferenciaVoIP Identidad y presencia
    9. 9. Caracteristicas  Windows Mobile >6  JME support para Nokia S40 y Motorola RAZR  Single number reach  Sesiones de IM simultaneas  Búsqueda en la GAL Los empleados pueden usar su telefono movil como una extensión De su telefono y comunicarse usando presencia e IM
    10. 10. Caracteristicas  Experiencia Consistente  Habilidad para invitar usuarios anonimos  Soporte multiplataforma  Web Based Desktop Sharing  Agregar audio haciendo que OCS nos llame Los empleados pueden usar una versión Web de Office Communicator para encontrar personas, ver su presencia, chatear, y compartir escritorio.
    11. 11. Caracteristicas  Lista de chat rooms disponibles  Historial  Filtros y Alertas  Archiving Los equipos pueden colaborar uno con otro participando de discusiones que persisten a través del tiempo.
    12. 12. Caracteristicas  Multi-Call Handling  Cola de conversaciones  Consultative, safe y blind transfer  Music on hold  Historial de conversacion Asistentes, secretarias, recepcionistas utilizan el poder de la presencia para administrar y proveer un servicio rapido y eficiente a los que llaman
    13. 13. Demo
    14. 14. "Estamos muy entusiasmados con las posibilidades que nos brindan estas nuevas herramientas de comunicación y colaboración. Ahora, nuestro personal apostado en zonas remotas está más cerca", Comodoro Ierache, Subjefe de la Jefatura VI-C3I2. Funcionalidades Implementadas:  Mensajería Instantánea / Presencia  Video y Web Conference  Telefonía
    15. 15. Unified Messaging On-premise and Hosted Conferencing Software- powered VoIP E-mail and Calendaring IM and Presence
    16. 16. CAL Client Server Standard Edition Primary Server Roles installed on a Single Server Standard CAL* ** IM & Presence Group Chat Enterprise CAL* ** Web Conferencing Audio Conferencing VoIP Call Management Office Communicator 2007 R2 Also included with Office Pro Plus and Enterprise Enterprise Edition High Availability
    17. 17. CAL Workload OCS 2007 OCS 2007 R2 OCS 2007 R2 Standard CAL IM/Presence/Chat IM Group IM Presence P2P voice & video File transfer Group Chat OCS 2007 R2 Enterprise CAL Conferencing Web Conferencing Multiparty Collaboration Application sharing Desktop Sharing Dial-In Conferencing Voice/Telecom Call routing User call management Remote call control Voice media on Softphone Team Call Delegation Response Group Single Number Reach
    18. 18. QOE Monitoring Archiving CDR Public IM Clouds MSN AOL Yahoo Remote Users DMZ Federated Businesses Front-End Server(s) (IM, Presence) Inbound Routing Outbound Routing PSTN Backend SQL server Exchange 2007 Server UM Voicemail UC endpoints Active Directory Voice Mail Routing Conferencing Server(s) PBX (GW) Access Server Media Relay Data Audio/ Video SIP Mediation ServerAdvanced GW
    19. 19. Public IM Clouds Windows Live AOL Yahoo Remote Users Edge Servers DMZ Data Audio/ Video Federated Businesses Front-End Server(s) PSTN Backend SQL server Advanced Media GW Exchange 2007 Server UM Voicemail UC endpoints Archiving Server Active Directory (Mediation Server) Workloads: • IM/Presence • Conferencing • Voice • UCAS Applications • Apps sharing • Web Components Group Chat SIP Monitoring Server Communicator Web Access OCS 2007 R2 Pool
    20. 20. Loqueviene…
    21. 21. Sistema automático de conmutación por error si un servidor no está disponible - Automatic failover if a server becomes unavailable. Sistema automático de conmutación por error si un centro de datos no está disponible - Automatic failover if a data center becomes unavailable. Supervivencia en las comunicaciones para las sucursales- Survivable communications for branch offices.
    22. 22. Control de admisión de llamadas para manejar trafico de voz y video en las zonas restringidas por el trafico de red - Network agnostic call admission control to manage voice and video traffic on constrained wide area network links. Communicator "14" tendrá la habilidad de búsqueda de acuerdo a los perfiles de usuario u otra información para automatizar y simplificar el proceso de encontrar personas con los conocimientos específicos sobre una materia en particular
    23. 23. @DelanyTech OCSLatamUsers Group
    24. 24. Gracias!