Collaborative Community Engagement: Bringing Data Science to Societal Challenges

1. 1 Bentley University | October 10, 2019 Collaborative Community Engagement: Bringing Data Science to Societal Challenges Karthikeyan Umapathy Associate Professor, School of Computing FIS Distinguished Professor Co-Director of Florida Data Science for Social Good (FL-DSSG) University of North Florida Jacksonville, FL

2. 2 Bentley University | October 10, 2019 Collaborative Community Engagement Triad Computing Capstone Course Opportunities to Explore Introduction Data Science for Social Good 2

3. 3 Bentley University | October 10, 2019 3 Jacksonville SoC Information Sciences and Technology Pennsylvania State University University of North Florida Ph.D. Jacksonville, FL 5 Colleges 16,000 students Undergraduates and Masters School of Computing Computer Science, Information Science, Information Systems, Information Technology, Software Engineering, Data Science Most populous city in Florida Fourth largest metropolitan area in Florida Largest city by area in mainland U.S. Banking and financial services Transportation and Logistics Military and defense Hospitals and Healthcare Information Technology N Deliver vital community services Address societal issues Adult and children welfare services

4. 4 Bentley University | October 10, 2019 4 Nonprofit Organizations Private Organizations Over 1.5 million U.S. Over 7 millionU.S. Over 169,000 FL Over 500,000FL Over 300 JAX Over 140JAX Source: https://fano.org/page-6-statistics-nonprofit-corporations-florida/ https://www.kff.org/other/state-indicator/number-of-firms-by-size/

5. 5 Bentley University | October 10, 2019 Systems Design and Development Design Science Research Standards Investigating Standards Development Processes Human Computer Interaction User Experience and Adoption Issues 5 Systems Integration and Web Services Complex Software Systems Data Science and Data Analytics Artifacts Bentley University | October 10, 2019

6. 6 Bentley University | October 10, 2019 6 Senior Project Data Science for Social Good (DSSG) Required course for B.S. in information systems and information science degrees Two-semester sequence course (Fall and Spring semesters) Software development lifecycle process Systems analysis and design Web application systems (ASP.NET and PHP) 2010 - Started teaching the course 2011 - Community-based learning training 2011 - Nonprofits partnerships 2014 - Software companies partnerships Open to any students with required skillsets 12 weeks summer internship Data science and Kanban processes Data analytic and design thinking Problem solving skills Presentation skills 2013 – University of Chicago formed the DSSG internship program 2017 – FL-DSSG internship program Interns receive stipends

7. 7 Bentley University | October 10, 2019 Community Engagement Triad

8. 8 Bentley University | October 10, 2019 8 Community Partners Students Industry Partners University Faculty & Staff Collaborative Community Engagement Triad

9. 9 Bentley University | October 10, 2019 9 Manage Project Reviews Manage Solutions Development Monitor Interactions Manage Risks Manage Project Scope Community Partners Students University Faculty & Staff Community Engagement Project Proposal Problem Domain Knowledge Solution Artifacts Solution Domain Knowledge Biweekly if not Monthly Project Review Meetings

10. 10 Bentley University | October 10, 2019 10 Community Partners Students University Faculty & Staff Community Engagement Project Solicitation and Selection Manage Engagement Experience Solution Infrastructures Project Management Team Dysfunctions Manage Student Learning Experience Identifying and Selecting Solution Alternatives

11. 11 Bentley University | October 10, 2019 11 Manage Project Reviews Manage Solutions Development Monitor Interactions Manage Risks Students University Faculty & Staff Industry Engagement Solution Development Best practices Project Management Best practices Team Management Best practices Biweekly if not Monthly Project Review Meetings Problem Solving and Troubleshooting Best practices Selecting Coaches Managing Engagement Experience Leadership Development Industry Partners

12. 12 Bentley University | October 10, 2019 Senior Project

13. 13 Bentley University | October 10, 2019 13 Senior Project Fall 2011 – Spring 2012 6 Projects 4 Nonprofits and 1 Small Business 25 Students 7 Projects 7 Nonprofits 28 Students Fall 2012 – Spring 2013 Fall 2013 – Spring 2014 6 Projects 6 Nonprofits 25 Students 1 Recurring

14. 14 Bentley University | October 10, 2019 14 Fall 2014 – Spring 2015 8 Projects 7 Nonprofits 31 Students 3 Companies 1 Recurring Fall 2015 – Spring 2016 9 Projects 9 Nonprofits 34 Students 5 Companies 3 Recurring 3 Recurring Fall 2016 – Spring 2017 14 Projects 13 Nonprofits 56 Students 7 Companies 1 Recurring 4 Recurring Fall 2017 – Spring 2018 11 Projects 11 Nonprofits 41 Students 10 Companies 2 Recurring 5 Recurring Fall 2018 – Spring 2019 14 Projects 14 Nonprofits 56 Students 12 Companies 5 Recurring 7 Recurring Fall 2019 – Spring 2020 10 Projects 10 Nonprofits 41 Students 10 Companies 3 Recurring 10 Recurring

15. 15 Bentley University | October 10, 2019 15 75 Projects 58 Nonprofits 18 Companies 296 Students Fall 2011 – Spring 2019

16. 16 Bentley University | October 10, 2019 16 June, July, August • Solicit and identify projects • Meet with project applicants • Communicate with students about course and project expectations • Share programming tutorial resources • Request students to form teams • Request students to submit team and technology platform choices • Solicit and identify mentors • Meet with mentor applicants • Assign team and individual programming activities • Assign projects to students and mentors • Receive agreement on Memorandum of Understanding • Organize senior project orientation • Hold mentor retreat meeting September • Create JIRA resources • Provide Azure access info • Provide IDE resource info • Arrange industry talks on Git and Client/Team management • Hold product iteration demo • Obtain mentor feedbacks November • Arrange industry talks on Debugging, DevOps, and Deployment scripting • Hold product iteration demo • Obtain mentor feedbacks • Get poster files printed December • Organize public presentation • Hold client project review meetings • Hold mentor project review meetings • Hold product iteration demo • Obtain mentor feedbacks • Obtain client feedbacks January • Communicate spring goals with project clients • Hold mentor retreat meeting • Hold product iteration demo • Obtain mentor feedbacks February • Arrange industry talks on security, Web API, ReactJS, and Ethics • Hold product iteration demo • Obtain mentor feedbacks March • Hold client project review meetings • Hold mentor project review meetings • Hold product iteration demo • Obtain mentor feedbacks April, May • Organize public presentation • Get poster files printed • Hold product iteration demo • Obtain mentor feedbacks • Obtain client feedbacks • Conduct project signoff • Remain in touch with client to answer any questions they may have • Arrange industry talks on Azure, Project Management, Full stack development, and User Experience • Hold client project review meetings • Hold product iteration demo • Obtain mentor feedbacks October Instructor Tasks

17. 17 Bentley University | October 10, 2019 17 June, July, August • Form team • Practice programming tutorials • Team programming assignment • Individual programming assignment • Provide ranked project selections • Provide ranked mentor selections September • User stories • Project vision • Software development plan • Sprint backlog • Product iteration demo November • Class diagram • Activity diagram • Sequence diagram • ER diagram • Sprint backlog • Product iteration demo December • Viable product • Public presentation • Sprint backlog • Product iteration demo January • Data flow diagram • Package diagram • Architecture discussions • Class diagram • Component diagram • Deployment diagram • Sprint backlog • Product iteration demo February • Delivery plan • Hardware & software specifications • Sprint backlog • Product iteration demo March • Test case reports • Client product testing report • Sprint backlog • Product iteration demo April • Deliver the product • Train client users • Public presentation • Sprint backlog • Product iteration demo May, June, July • Remain in touch with client to answer any questions they may have • Use cases • UI mockups • Sprint backlog • Product iteration demo October Student Project Deliverables

18. 18 Bentley University | October 10, 2019 18 | October 10, 2019 Community Partner Responsibilities • Agree to Memorandum of Understanding • Participate in the student and community partner orientation • Meet with students on monthly basis, and review student work and provide feedback • Participate in telephone meeting with instructor once in two months • Participate with students for poster presentation in Fall and Spring semesters symposium • Report any student performance or project related issues • Encourage and support student learning experience • Assign a point of contact person • Agree outcome of student work is prototypical product • Identify infrastructure to host the product • Maintain regular communication • Ensure safety of students visiting their site Interactions with instructor Interactions with students Key to Successful Community Partner Engagement Creating project scope that fits community partner needs, student skills, and course objectives

19. 19 Bentley University | October 10, 2019 19 | October 10, 2019 Industry Partner Responsibilities • Provide feedback on student interactions and project progress • Attend mentor retreats hosted during the start of fall and spring semesters • Attend fall and spring computing symposium events where students present their project work • Participate in industry talk series • Give a talk on a selected course topics • Utilize resources and personnel capacity in your organization to solve problems faced by the student team • Meet at minimum once a month • Monitor project tasks and progress. • Reinforce software engineering and SDLC concepts taught in the class • Reinforce best practices for developing a quality product, working in teams, and interacting with clients • Reinforce the qualities of being a professional and a good citizen Interactions with instructor Interactions with students Key to Successful Industry Partner Engagement Obtain organization wide commitment Create leadership development opportunities

20. 20 Bentley University | October 10, 2019 01 Clients Partner with Identifying Nonprofits United Way Nonprofit Center for Northeast Florida 02 Scoping Selecting Projects 5 or 6 major functional feature sets 03 Documentation Balancing Documentation and Development Needs Hybrid Rational Unified Process and Scrum 04 Knowledge Sharing Sharing Problems Faced and Solutions Adopted Blogging Assignment Slack Discord 05 Technology Balancing Latest Technology with Nonprofit Needs Educate Nonprofits of Cloud Environments Use Development and Communication Tooling used in Industry Clear Deliverable Instructions where Individual and Team Contributions are Stated 06 Slackers Individual vs. Team Contribution s 20 | October 10, 2019 Problems and Solutions

21. 21 Bentley University | October 10, 2019 No one holds outright rights. All parties have equal rights. Intellectual Property 21 Bentley University | October 10, 2019 Students retain rights to contributions made by them, but should provide access to the product with free rights to use.

22. 22 Bentley University | October 10, 2019 22 | October 10, 2019 THE PROBLEM: The magnitude of information the veterans center needs makes the current system of spreadsheets cumbersome to use and maintain. THE PROBLEM: Therapy sessions data are collected on notecards at the beginning and end of each of their yoga classes. Employees then enter this data into Microsoft Excel spreadsheets, so that it can later be used to track students’ wellbeing and any trends in the data.

23. 23 Bentley University | October 10, 2019 FL-DSSG

24. 24 Bentley University | October 10, 2019 24 Data Science for Social Good (DSSG) Data Science for Social Good (DSSG) Impactful Problems with Nonprofits Summer Internship Training Data Scientist Interns DSSG concept formed and started at the University of Chicago in 2013.

25. 25 Bentley University | October 10, 2019 25 Identify a Nonprofit or Public sector organization with a ”Wicked Problem” Gather Data and Formulate a Plan Analyze the Data Improve Decision Making Process for the Client DSSG Process

26. 26 Bentley University | October 10, 2019 Started in 2017 12 weeks summer internship UNF faculty provide subject- matter expertise Local data scientists coach interns on best practices University of North Florida (UNF), Jacksonville, FL. Thanks to DSSG at Chicago for sharing internship material resources and inspiring others. Karthikeyan Umapathy, FIS Distinguished Professor, School of Computing Dan Richard, Department of Psychology ` Every year different funders Bi-weekly meetings with clients and mentors Jaguar stadium and data center tours Open to the public presentation attended by community and industry partners as well as university administrators UNF ads in Jacksonville city billboards Projects from nonprofits and government agencies Majority of recruited students are from UNF

27. 27 Bentley University | October 10, 2019 27 | October 10, 2019 FL-DSSG Team Program Directors Dr. Dan Richard Associate Professor of Psychology, Director of the Center for Community-Based Learning, University of North Florida (UNF) Dr. Karthikeyan Umapathy Associate Professor of Computing, Distinguished FIS Professor, University of North Florida (UNF) • Working with nonprofits and government agencies for several years. • Community organizations lack necessary skills and resources. • We need to build data ecosystem; without which we cannot solve our community issues. • Harder to do more with less when decisions made are not data-driven. Why we do what we do?

28. 28 Bentley University | October 10, 2019 28 Goals of the FL-DSSG Program • Train data scientists who care about and understand how to solve social problems • Expose and train governments & non profits to use data to make better decisions • Seed a community of people and organizations working together to make social impact • Create low cost data science tools that are targeted at the needs of high impact social problems

29. 29 Bentley University | October 10, 2019 29 | October 10, 2019 Advisory Board Members Arri Landsman-Roos Director of Analytics Jacksonville Jaguars Robert Marsh Chief Technology Officer NLP Logix Candace Dorn Business Strategy and Process Improvement JEA Advisory Board Duties • Advise program directors on project selection and recruitment of mentors • Assist with identifying resources for the FL- DSSG program • Advocate for the success of the FL-DSSG program • Attend board meetings - 4 in a given year • Attend summer internship program orientation • Attend final project presentations at the Big Reveal Event • Attend social outings for interns (If time permits)

30. 30 Bentley University | October 10, 2019 30 Naveen Agarwal Principal and Founder, Creative Analytics Solutions Pavi Gupta Senior Director, Global Strategic Insights, Johnson & Johnson Vision Jay Lewis Digital Insights & Analytics Manager, TIAA Bank Victor C. Li Advanced Analytics Developer, Jacksonville Jaguars James Healy Actuarial Analyst / Data Analyst, JEA Industry Sherpas Dr. Robert Morris Chief Scientific Officer, BlueChip Financial James Parks Data Scientist, AgileThought Laurel Wainwright Environmental Services, JEA

31. 31 Bentley University | October 10, 2019 31 Dr. Jody Nicholson-Bell Psychology, UNF Dr. Lakshmi Goel Management, UNF Dr. Haiyan Huang Management Information Systems Flagler College Dr. Beyza Aslan Mathematics & Statistics, UNF Dr. Julie Merten Public Health, UNF Dr. Georgette Dumont Political Science & Public Administration, UNF Dr. Gordon Ratika Anthropology, UNF Dr. Lauri Wright Nutrition & Dietetics, UNF Faculty Leads Dr. Xudong Liu Computing, UNF Dr. Amanda Pascale Higher Education Administration, UNF Dr. Sandeep Reddivari Computing, UNF

32. 32 Bentley University | October 10, 2019 32 Industry Sherpa and Faculty Lead Duties • Advise student interns on data science process and activities • Assist with identifying resources that interns need to solve issues faced by them • Ensure success of the project, and clients receives quality product • Attend weekly meetings with interns during summer program • Attend summer internship program orientation • Attend final project presentations at the Big Reveal Event • Attend social outings for interns (If time permits)

33. 33 Bentley University | October 10, 2019 33 Joseph Allen Computer Science, Master of Science Student, UNF Amitabh Bhattacharya Computer Science, Master of Science Student, UNF Nicholas Cole Public Administration Master of Public Administration Student UNF Abigail Conwell Anthropology, Bachelor of Arts Student UNF Breana Bryant Psychology, Bachelor of Science Student UNF Ashlee Larramore Anthropology & Psychology, Bachelor of Arts Student, UNF Kevin Mea Actuarial Science, Bachelor of Science Student UNF Avinash Namilla Information Systems, Master of Science, 2018 UNF Joseph Free Statistics, Master of Science Student UNF Abhishek Singh Applied Data Science, Master of Science Student, Syracuse University, NY Bridget Stanton Clinical Mental Health Counseling, Master of Science Student UNF 2019 FL-DSSG Interns

34. 34 Bentley University | October 10, 2019 34 | October 10, 2019 DSSG Intern Responsibilities FL-DSSG interns are expected to provide a wide variety of data science services, including data mining, data analysis, data visualization, and assisting in data-driven decision-making. The work of the FL-DSSG interns includes the following: • Work towards understanding Community Partner needs • Develop a data science product or report that addresses the identified problem • Help Community Partner understand the data- driven decision-making process • Document data specifications, analysis approaches, and findings • Maintain regular communication with all stakeholders • Collaborate with team members • Maintain confidentiality of data and other resources shared • Maintain professional and ethical conduct with all parties involved • Regularly attend all client and mentor meetings; and present your work to get feedback

35. 35 Bentley University | October 10, 2019 35 Making an Impact with Data Computer Science & Programming Statistics & Machine Learning Econometrics & Social Science Methods Databases Experimental Design Communication Problem Formulation Ideal DSSG Interns

36. 36 Bentley University | October 10, 2019 36 Skills We Seek in an Intern 1.Science: determining what questions can be answered with data and what are the best datasets for answering them 2.Computer programming: using computers to analyze data 3.Data wrangling: transforming data into analyzable form 4.Statistics: separating signal from noise 5.Machine learning: making predictions from data 6.Communication: sharing findings through visualization, stories and interpretable summaries We seek interns with two or more skills of 1 to 5. All interns must have communication skills (6).

37. 37 Bentley University | October 10, 2019 37 Intern Selection Timeline First week of Feb Call for intern application submissions. Selected in-class announcements about internship. Third week of Feb Last week of March Intern applications submissions due date. Intern shortlisting and interviews. April Last Week of April Intern selections announced. DSSG Interns started working. First week of June

38. 38 Bentley University | October 10, 2019 38 Identified a Wicked Problem and its Social Goodness Organization-wide Commitment Identified Data Sources and associated variables Assigned a staff member as Project Liaison and scheduled to meet DSSG team on regular basis in summer. 04 03 02 01 Project Selection Criteria

39. 39 Bentley University | October 10, 2019 Wicked problem is a vexing, persistent social or cultural issue and requires many people working together to affect change. that is complex in nature, interconnected with other problems,

40. 40 Bentley University | October 10, 2019 40 Project Selection Timeline Last week of Jan Call for project proposal submissions. Information Webinar on DSSG Project selection. Second week of Feb Last week of Feb Project proposal submissions due date. Client interviews and proposal evaluations. March and April Last Week of April Project selections announced. Client provides data to DSSG. Third week of May

41. 41 Bentley University | October 10, 2019 41 DSSG is Fun DSSG is Fun

42. 42 Bentley University | October 10, 2019 42 Nonprofit Center for Northeast Florida 10 weeks 2017 5 interns 3 Projects 2 Industry Sherpas 3 Faculty Leads 12 weeks 2018 8 interns 4 Projects 5 Industry Sherpas 10 Faculty Leads 12 weeks 2019 11 interns 5 Projects 8 Industry Sherpas 11 Faculty Leads University of North Florida University of North Florida Foundation

43. 43 Bentley University | October 10, 2019 43 June • DSSG orientation • Trello, OSF, Slack demos • Data science overview • Team building activities • Design Thinking workshop • Data cleaning workshop • Working with GIS data workshop • Client and project management tips • Bi-weekly client meetings • Bi-weekly mentor project review meetings • Data pre-processing report August • Data science artifact design and development tips • UI mockups reviews • Big Reveal presentation practice • Project findings feedback from client • Dashboard deliveries • Big Reveal presentations • Final project reports • Data mining workshop • Choosing right statistical analysis workshop • Data visualization workshop • Public speaking workshop • Jaguar stadium tour • Data center tour • Bi-weekly client meetings • Bi-weekly mentor project review meetings • Data analysis reports July DSSG Internship Activities

44. 44 Bentley University | October 10, 2019 44 1. GTM Research Reserve - Assessing the Precision and Accuracy of Data Collected by Students 2. Starting Point Behavioral Healthcare - Understanding the Patterns of Recidivism in Mental Health 3. Children's Services Council of Palm Beach County – Determining Services that Contribute to Healthy Child Outcomes 4. Feeding Northeast Florida - Finding Data-Driven Insights in the Fight Against Hunger 5. Cathedral Arts Project - Analyzing Impacts of the Arts Education 2019 FL-DSSG Projects

45. 45 Bentley University | October 10, 2019 45 Finding Data-Driven Insights in the Fight Against Hunger

46. 46 Bentley University | October 10, 2019 46 Hunger in America Source: https://map.feedingamerica.org/

47. 47 Bentley University | October 10, 2019 47 | October 10, 2019 $1.54B Annual food budget shortage $3.22 Average meal cost Florida: Map the Meal Gap Below SNAP Above SNAP Food Insecurity Rate 13.4% 28% 72% 2.8 M Food Insecure people Food Insecurity

48. 48 Bentley University | October 10, 2019 48 14.1M meals 200+ food banks 150+ partners 8 counties Where: Focuses on 8 counties: Baker, Bradford, Clay, Duval, Flagler, Nassau, Putnam, St Johns How: Partners with 150+ grocery stores, retailers, manufacturers, and farms Who: A part of Feeding America, a network of 200+ food banks What: Provided more than 14.1M meals in 2018 Who Are Feeding Northeast Florida?

49. 49 Bentley University | October 10, 2019 49 Visualize the Data Understand food deserts Where is the greatest need? Understand the community as a whole Questions for FL-DSSG 01 Visualize 02 Support Research 03 Create Strategy 04 Strengthen Overview

50. 50 Bentley University | October 10, 2019 50 Visualize Build an interactive visualization tool Analyze Identify key variables Influencing hunger Transform Data sources into a uniform and analytical format Consolidate Data sources for FNEFL to extract relevant information Our Plan of Action

51. 51 Bentley University | October 10, 2019 51 Let’s talk Data! Data Region Partners Distribution Research Census: Factfinder, QuickFacts, Community Survey ALICE Report ~ United Way of Florida Active Agency information Retail Donors information Distribution by area Yearly Crystal Reports for distribution (4 years) Map the Meal Gap ~ Feeding America Food Access Research Atlas ~ USDA 1 2 3 4 5 6 7 8

52. 52 Bentley University | October 10, 2019 52 Major Data Challenges Different sources, Lack of an ID system, Missing details Numerous factors influencing demand SAP Crystal Reports difficult to analyze Census Tract and Zip Code Indexing Quantifying Need Data Format Aggregation level

53. 53 Bentley University | October 10, 2019 53 Our Approach 01 02 03 04 Demographics Need Operations Ranking Understand the population Quantify need in regions Look at FNEFL partners and distribution Rank region based on criticality

54. 54 Bentley University | October 10, 2019 54 Demand From research and reports on Need Supply FNEFL’s local distribution Rank Areas based on difference Difference Scale: Number of meals

55. 55 Bentley University | October 10, 2019 55 Grants Support Enrich grants with visualizations and insights backed by data Interactive User-friendly and customized Sustainable Add data for relevance and future use Drill down Get details at granular level Putting it all together: FNEFL Dashboard

56. 56 Bentley University | October 10, 2019 56 Data Better collection and maintenance Data-driven Grants and operation Hunger Network UNF partnership with FNEFL Future Outlook…

57. 57 Bentley University | October 10, 2019 57 Certificate vs. Degree Institute vs. Center FL-DSSG Paid vs. Free Service Stipend vs. Course Fees

58. 58 Bentley University | October 10, 2019 58 | October 10, 2019 Thank You! This file was prepared using PowerPoint template from https://graphicriver.net/item/be-powerpoint/16616009.

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