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[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Workers Why do they need special  treatment?
What does a  knowledge worker look like?
Maybe…
(Few expect a Knowledge Workers to look like this) People who “figure out” what they need to do.
People who weigh many factors and determine courses of action
People whose actions are based on many sources of information.
People who gather clues follow up, and discover things.
People who set the rules or think outside the box
People who face uncertain situations  and courses that are not fixed.
Knowledge Work    Everywhere ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Qualities of knowledge work ,[object Object],[object Object],[object Object],[object Object]
Qualities of knowledge work ,[object Object],[object Object],[object Object],[object Object],[object Object]
Qualities of knowledge work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Qualities of knowledge work ,[object Object],[object Object],[object Object],[object Object],[object Object]
Industrial Revolution ,[object Object],[object Object],[object Object],Mass Production 1800 1900 2000 2010
Assembly Line ,[object Object],Mass Production 1800 1900 2000 2010
[object Object],[object Object],[object Object],Routine Work 1800 1900 2000 2010
Taiichi Ohno ,[object Object],[object Object],[object Object],[object Object],Just-in-Time Kanban Mass Production 1800 1900 2000 2010
[object Object],[object Object],[object Object],Knowledge Work 1800 1900 2000 2010
Mass Production Routine Work Knowledge Work Just-in-Time Kanban Predictable Unpredictable Office Work Manufacturing
[object Object],Knowledge Work And the knowledge that matters is subject to rapid and abrupt change …   - Peter F Drucker  Knowledge worker jobs  change
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Knowledge Work
System to system Processes Routine Human Processes Knowledge Worker Processes Value $ $$ $$$ More  Predictable Less Predictable Routine Work Knowledge Work 2010     2020+ 1990    2000+ 2000    2010+ Business Process Spectrum Easier to  Implement Harder to  Implement
[object Object],[object Object],[object Object],[object Object],[object Object]
BPM is a Mature Market ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Routine Work
New Approach Needed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Scientific Management vs. Lean ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Process Data Data Process
Modeling Created ahead of time by specialist crafted to  automatically respond to many situations. Created when needed,  by the person doing the work. Manually adjusted for changing situations. For Routine Work For Knowledge Work
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Mastering  the  Unpredictable The new book on how  Adaptive Case Management  will revolutionize the way  that knowledge workers  get things done. http://www.MasteringTheUnpredictable.com This was an excerpt from the book:

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The Nature of Knowledge Work

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  • 2. Knowledge Workers Why do they need special treatment?
  • 3. What does a knowledge worker look like?
  • 5. (Few expect a Knowledge Workers to look like this) People who “figure out” what they need to do.
  • 6. People who weigh many factors and determine courses of action
  • 7. People whose actions are based on many sources of information.
  • 8. People who gather clues follow up, and discover things.
  • 9. People who set the rules or think outside the box
  • 10. People who face uncertain situations and courses that are not fixed.
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  • 21. Mass Production Routine Work Knowledge Work Just-in-Time Kanban Predictable Unpredictable Office Work Manufacturing
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  • 24. System to system Processes Routine Human Processes Knowledge Worker Processes Value $ $$ $$$ More Predictable Less Predictable Routine Work Knowledge Work 2010  2020+ 1990  2000+ 2000  2010+ Business Process Spectrum Easier to Implement Harder to Implement
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  • 30. Modeling Created ahead of time by specialist crafted to automatically respond to many situations. Created when needed, by the person doing the work. Manually adjusted for changing situations. For Routine Work For Knowledge Work
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  • 33. Mastering the Unpredictable The new book on how Adaptive Case Management will revolutionize the way that knowledge workers get things done. http://www.MasteringTheUnpredictable.com This was an excerpt from the book: